Robert Mackert has over 8 years of experience in networking and communications. He graduated from DeVry University in 2011 with a Bachelor's degree in Network and Communications Management. His technical skills include experience with Microsoft products, Cisco VoIP configuration, Cisco switching, and over 3 years of call center experience. He has worked as a Network Engineer at Walgreens Corporation where he converted their store locations to Cisco VoIP. Previously, he worked at Get + Netrix in their Network Operations Center performing monitoring, troubleshooting of routers, switches and servers as well as Cisco VoIP configurations. He also interned at Peapod Corporation where he installed networking equipment in their data center.

1. Robert Mackert
223 N Adams  Westmont, IL  (630) 835-9925  rwmackert@gmail.com
Education
DeVry University, Addison, Illinois Graduated June 2011
Bachelors in Network and Communications Management
Classes: Database and Scripting Linux Scripting, Windows Server 2003, Introduction to Wireless
Optical Networks 1-2, Cisco Certified Network Associate 1-4, Introduction to Voice Over IP,
Cisco Certified Network Design associate, Project Management, Statistics, Security, and
Computer Repair.
Technical Skills
 Extensive experience with Microsoft products and Operating Systems such as Microsoft
Office Suite, Windows XP, Windows Vista, and Windows 7.
 Completed CCNA Exploration: Introduction to WAN.
 Cisco CUCM& CUC VoIP configuration and troubleshooting.
 Creating Device Pools, Calling Search Spaces & more for CUCM.
 Upgrading Cisco Call Manager to higher version with license migration.
 Over 2 years of experience configuring Cisco Switches.
 Over 3 years of Call Center Experience
Work Experience
Walgreens Corporation
Network Engineer (Consultant) 02/2014 to 11/2015
 Converting All Stores Chain Wide to Cisco VoIP.
 Configuring & troubleshooting switch port configurations for VoIP
 Router configuration & troubleshooting for VoIP including E-phone, Dial Peer & FXO
Voice Ports.
Get + Netrix
Network Operations Center, Niles, Illinois 06/2012 to 02/2015
 Proactive Monitoring and basic troubleshooting for routers, switches, and servers.
 Cisco VoIP work and troubleshooting in CUCM,CUC,CUPS, versions five to nine
 Troubleshooting end user computing & issues.
Peapod Corporation
Internship, Skokie, Illinois 12/2009 to 1/2010
 Constructed and installed racks for data center
 Constructed cages, installed power strips, ran Ethernet cords and installed routers and
switches
 Created redundancy throughout the network to ensure a stable network