Juanita Moen-Gautney has over 20 years of experience in IT personnel management, project management, and leadership. She has a proven track record of increasing efficiencies, improving communications, and reducing issues through Lean Six Sigma methodologies. Moen-Gautney has managed teams of up to 45 personnel located in the US and Brazil. She is proficient in various technologies and project management methodologies.

1. JUANITA MOEN-GAUTNEY
Houghton-Hancock Michigan Area
jmoenga@aol.com ♦ 303.668.6856
IT Personnel Manager / IT Program Manager / IT Project Manager
IT Professional who started career as a developer and is experienced in personnel / project management,
matrixed multi-tiered organizations and client delivery focus. Enjoys providing leadership, mentoring and
guidance to others while ensuring business objectives are accomplished. Managed projects of various sizes,
complexities and budgets through to ontime completion. Self-motivated, detailed oriented with a can do attitude.
Provided instruction, guidance and supervision for Lean (Six-Sigma) implementation.
SKILLS
Personnel Management
Project Management
Leadership
Mentoring / Training
Interpersonal Skills
Outsourcing Experience
Six Sigma (LEAN)
SEI-CMM Level 3
EXCEL
MS PROJECT
WORD
POWERPOINT
VM Environment
PL/I
DB2
REXX
COBOL2
SQL/QMF
CAREER ACCOMPLISHMENTS
• Managed and directed work priorities for upto 45 personnel in the US and Brazil.
• Increased work efficiencies 45% by revising the focus of Service Delivery tasks through Six sigma
(LEAN) Methodologies.
• Improved Communications among Service Delivery Teams 60% by utilizing structured meeting criteria,
leadership and conflict resolution techniques.
• Reduced issue reporting 25% by thoroughly investigating any problems and initiating changes quickly
to minimize downtime.
PROFESSIONAL EXPERIENCE
Manager of Operations
NNQ, LLC., Longmont, CO. 2010 - 2014
• Built, managed and maintained NNQ, LLC. Web Design utilizing Yahoo Small Business Web Hosting.
• Ensured NNQ website was 95% current with new products.
• Tracked and rectified 99% Inventory surplus or shortages.
• Resolved Shipping/Receiving issues with 98% Customer Satisfaction.
• Utilized Sales and Marketing Techniques to increase revenue and profitability.
IT Program Manager
IBM Corp., Boulder, CO. 2007 – 2010
• Directed 4 Service Delivery Teams (Unix, Oracle, AHS, Storage) with up to 200 members each,
located in 2 states, charged with the implementation of LEAN (Six-Sigma) Methodologies for the
support of 30+ different fortune 500 companies.
• Minimized LEAN (Six-Sigma) implementation on Phase 3 (Unix), to allow IBM to perform resource
reductions, without affecting the Customer's business by getting buy-in from all parties involved.

2. • Reported to matrixed management chains on success and status of LEAN implementation progress for
up to 6 months for each Service Delivery Team.
• Analyzed weekly outage information and made recommendations which reduced recurring issues by
85% within the first 3 months of LEAN implementation.
• Increased work efficiencies 45% by revising the focus of Service Delivery tasks through LEAN
Methodologies.
• Improved Communications among Service Delivery Teams 60% by utilizing structured meeting criteria.
• Created project plans for each Service Delivery Teams LEAN (Six-Sigma) implementation and gained
approval / buy-in from all parties.
• Utilized PMBOK techniques to create and follow project plans for projects assigned.
IT Personnel Manager
IBM Corp., Boulder, CO. 2001 – 2007
• Managed and directed work priorities for a diverse IT Technical Team and Project Managers consisting
of upto 45 members in the US and Brazil for IBM Internal Mainframe Support Operations and IBM
External Customers.
• Built a cohesive team through effective communications, conflict resolution and team building
techniques.
• Led daily status team meetings to identify urgent unresolved issues, determine resolution plans, any
required resources and escalation direction as needed.
• Managed a Distributed Server Team and Project Managers for a major Banking Institution of upto 35
members.
• Increased Team's responsiveness to clients 25% by implementing more effective verbal and written
communications to get to the root cause of any issue and determine the optimal solutions.
• Reduced turnover from 5% to less than 1%, by improving morale with monthly team luncheons,
recognition awards and initiating "IBM Fridays".
• Performed Appraisal and Salary reviews. Made recommendations for promotions and salary increases.
ADDITIONAL EXPERIENCE
United States Air Force, K.I. Sawyer AFB, MI
B-52 Avionics Technician – Digital/Analog Computer Maintenance and Theory, Solid State and Vacuum Tube
Principles, Radar Receiver/Transmitter Circuits, Troubleshooting, Soldering Techniques.
Boy Scouts of America, Longmont, CO.
Held various Leadership positions as Den Leader, Roundtable Staff, Cub Committee Chair, Cub Master,
Troop/Team/Crew Advancement Chair and District Advancement Team.
EDUCATION
•MS, Computer Information Systems, dual emphasis in Management of Technology and Object-Oriented
Technologies, Regis University, Denver, CO. Dec. 2000
•BS, Computer Information Systems and Technical Management, Regis University, Denver, CO.
•AS, Electronics, Northern Michigan University, Marquette, MI