The document contains a personal summary and resume for Geetha Purushothaman, who has over 9 years of experience in IT fields such as backup and recovery and IT service desks, including experience as an associate manager, team lead, and technical support specialist, and is seeking new opportunities utilizing skills in people management, project management, and client relationships.

1. A-601,Devi Orchid,
Next to Pune IT Park,
Bhau Patil Rd,Bopodi
Pune -411020
Mobile : 8007999859
E-mail : jz86s0@gmail.com
Geetha.Purushothaman
PERSONALSUMMARY
Organized and goal-oriented, with 9+ years of experience in IT field ,exposure to various ITES
domains- Backup and Recovery with TSM & Seagate Evault ,ITO Service desk, which includes 6+ yrs
of people management experience .Have proved performance in diverse roles as Assisnt Manager,
Team lead, Project Transistion and co ordination, Senior engineer and Technical Support (
SME).Excellent team management skills and, an ability to work with minimum supervision,develop
knowledge bases, KPI and dashboards.
Travelled across UK for project planning and transition.
KEY RESPONSIBILITIES:
• Project Transistion & management To plan, execute the transition of project and thereafter drive
it towards completion with monitoring and feedback. Manage it with consistent or improved
targets
• Skilled to manage Operations & staffing to achieve maximum team productivity and resource
utilization.
• People Management To track employee productivity, analyze performance and take corrective steps.
Maintain attrition below 20% annually. Review employee satisfaction. Groom them, perform mid
year & annual appraisals
• Managing client interactions tobe able to manage and coordinate strong relationships with
colleagues and clients at all levels. maintaining a healthy, flexible and reliable relationship with team
and client team
• Worked closely with the Audit team to make sure clients requirements are Adhered to quality
target for the group as per SLA. Review group performance, monitor, share feedback & enhance
quality of operations.
• Reporting to senior management, stakeholders, clients, team on a regular basis with Monthy
Reports, Dashboards, Performance metrics, Review, Audit Reports etc
• Creative thinker, skilled in management strategies including resource forecasting, Transition
planning and risk mitigation.
WORK EXPERIENCE

2. Sungard Availabilty Services – April2013-till Date
Project :UK Vaulting, Core Functions, Service Centre Admin
Role: Associate Manager /Team Lead
Directed the Transition, planning & implemention of the projects under UK Vaulting
Supervise UK Vaulting teams, including TSM, Seagate eVault, Service Centre Admin, Core functions.
Responsible for task delegation and administration, daily operation, troubleshoot and maintenance
Backup Servers & Central Imaging Server
Prepare, maintain, and uphold procedures for logging, reporting, scripting, and monitoring server
operations using HPSA and other tools.
Meet regularly with VaultingWindows, Network teams to coordinate and evaluate the extended
support, discuss issues to recommend better and quick issue resolution for TSM.
Establish and implement ideas to increase effectiveness, speed and quality of support.
Maintained a team with least or no escalations
Initiated cross-training with other departments to improve work flow and streamline project
completion.
Consistently meet project deadlines and client/employer demands in fast-paced work environment.
Have worked to get tickets creation automated to Service Now and extract TSM logs from HPSA to
reduce inter team dependency and ease quick resolution.
Created and maintained essential technical documentation to be used for applications support by
the teams.
Daily & monthly SLA and performance reporting
Handled small term projects like Critical Environment, Globalization documentation for Sweden and
UK. Maintained strong commitment to accuracy and timeliness of completion.
Handle future requirements planning, develop and measure the SLA, technical support, and training.
Have been a part of conducting Interviews to make recommendations for hiring team members
Mphasis an HP company – July 06 - Mar 2013
Project : Maruti Suzuki India Ltd
Role: TEAM LEADER Aug 2009 – Mar 2013
Duties:
Preparing daily workloads for staff & coordinating the daily allocation of work.
Organized training workshops to improve the performance of the members who are lagging behind
in terms of performance
Handling new client enquiries and acting as the face of the business.
Working with the quality team to drive towards zero escalation.
Monitoring & reporting on standards & performance targets.
Arranging & chairing weekly team meetings, focusing on targets & achievements.
Implementing new initiatives.
Create and Maintain a positive working environment.
Ensuring all administrative and performance records are maintained providing prompt and accurate
information on individual performance.
Reported any problem or fault in the project to the project manager or supervisor

3. Offered solutions to the top management regarding project related queries
Project :DCS BUR - TSM (Tivoli Storage Manager)
Role :Backup Administrator – Team Aug 2007- Aug 2009
Duties:
TSM server/client installation version 5.x*
Monitor backups, analyzing logs and troubleshooting errors for UNIX and Windows Servers,
Perform TSM* Backup/Restore
Administer and Maintain Media, Master, and Client Servers on Unix and Windows platforms , TSM*
DB2,SQL configuration, TDPO configuration and troubleshooting
Primary UNIX skills*, Tape Libraries and storage Pools, DRM
Project :DCS BUR - BUR Remediation Project
Role: Single Point of Contact For BUR Remediation Plan Feb 2009- Aug 2009
Duties:
Remediate the backup and recovery to validate the requirements for backing up client data to
maintain correct billing and penalties.
Discuss accurate billing with the Hub Lead and Delivery head & make sure of Root cause for backup
failures is communicated.
Project :Client name Molson Coors Brewing Company
Role: Sr. Technical Support Officer- Level 1.5 (Subject Matter Expert) July 2006- Aug 2007
Duties:
Provided First Call Resolution( Issues related to Microsoft Office, VPN,
PDA, Wireless, LAN, Drives, AS400)
VPN Troubleshooting, Queue management
Attend the CSI weekly review calls to improve the CSI for the Process
Generating Reports for Password Reset SLA, Tickets Assigned. Root Cause Analysis, FCR and CSI
reports
Responsibilities including setting and developing subproceses within core process, monitoring calls
to ensure that the quality parameters process specific are maintained.
Attending monthly Quality Calibration meetings /Conferences
ACHIEVEMENTS:
Received the Impact award for project transition, planning and setup 2014.
Awarded the Best Frontline Manager year 2011-2012.
Awarded the Best Performing Team 2011.
CERTICATION AND EXPERTISE:
Current Certifications Year Attained

4. Current Certifications Year Attained
ITIL CSI
PRINCE2
ITIL V3 Certified.
2015
2014
2011
EDUCATION & QUALIFICATIO N:
May-2005:B.E Electronics and Telecom , Cummins College of Engineering
Mar-2001 : Diploma (Electronics Telecommunication), S. S. P. W. POLYTECHNIC of MAEER’S
MIT, State Board PUNE
Mar-1998 : SSC,KHS, State Board PUNE
TECHNICAL SKILLS :
Tools ServiceNow, HPSA, Evault tools, HP Operation Manager (HPOVO),HP
SM7, HP Network Node Manager(NNMI),VCC,Netcool,Tivoli Storage
Manager ,EBA /Data Protection Advisor, Service Centre Microsoft
Office(outlook, excel, word etc),
Place:
Date: