This document summarizes the qualifications of a senior IT professional with 17 years of experience. They have extensive experience managing production support teams and projects. Their skills include resource management, process optimization, requirements gathering, and risk assessment. Notable accomplishments include roles as project manager for banking projects in Australia and contributing to enhancements of banking software products.

1. Senior IT Professional
Location Preference: NCR and Bangalore
A result-oriented professional with nearly 17 years of experience in executing
prestigious projects of large magnitude within strict time schedules with an
organization of high repute in IT sector
P R O F I L E S U M M A R Y
 Experienced Production Support Manager with over 5 years in managing a
production support team for a large Australian Bank including providing
technical support, understanding current and evolving technology
standards, and identifying strategic opportunities for client
 Accomplished Program / Project Management professional with extensive
experience in managing technical and functional aspect of prestigious
projects of large magnitude entailing scoping, resource management,
schedule management, requirement analysis, change management, quality
management and communications
 Expertise in providing insightful knowledge of business process analysis
and designing, process optimization, cost control & revenue maximization
from technical solutions using cutting-edge technologies
 Proven skills in ensuring achievement of customer expectations and
providing technical leadership in application life cycle (SDLC) activities and
imparting GAP analysis
 Excellent interpersonal skills, ability to relate to people at any level of
business, create confidence, cross cultural awareness, mature thinking and
strategic business approach
PRINCE LAWRENCE
DHYRIANATHAN
: +919535392404
: prince_l_d@yahoo.co.in
SKILL SET
Global IT Delivery Management
Staffing & Resource Management
Process & Cost Optimization
Requirement Gathering
Reporting /SLA Management
GAP Analysis
Risk Assessment & Mitigation
.
N O T A B L E A C C O M P L I S H M E N T S
 Associated as Project Manager for Mortgage Banking Solution for Westpac Banking Corporation Adelaide, Australia and
pivotal in designing, developing and implementing of Security Assessment Module for Westpac
 Shouldering the responsibility of Incident Manager and Problem Manager to identify and remediate incidents in a timely
fashion; ensuring application uptime and availability at 99.95%
 Ensured seamless coordination with the On-site team in Adelaide & Australia and performed monitoring & tracking for
the Off-shore Team in India
 Contributed in enhancing the Banking Product - BANKNOW of Polaris Software Ltd. and played an important role in Gap
Analysis of Shinsei Grenco Bank, Japan by implementing CustomerNow - a part of BankNow product for Polaris Software
Lab Ltd.
 Part of On-site Implementation Team Member at Shinsei sGrenco Bank, Tokyo; coordinated with the clients for effective
gap analysis, development, maintenance and testing of the application
 Developed and maintained Convergys Consolidated Reporting Database and successfully built the team for the off shore
model for Convergys
 Worked in various capacities such as Offshore Project Manager, Onsite Manager, and Business Analyst for clients like
Westpac, Shinsei Grenco Bank in delivering projects and programs for the Australian geography
 Mentored and coached the project team on areas such as loans origination domain, inRule, Powerbuilder, Pl-Sql; planned
and integrated the work of multiple teams on a project; provided input on team performance and reward
O R G A N I Z A T I O N A L E X P E R I E N C E
Since Mar’06 with Mphasis, Bangalore as Group Manager
Key Result Areas:
 Leading an application development and maintenance team for delivery of various projects for multiple clients
 Preparing project baselines, monitoring and controlling projects with respect to cost, resource deployment, time over-
runs and quality compliance to ensure its satisfactory execution
 Working with relevant Resource Managers for project staffing and resource releases
 Interacting (onsite & offshore) with the client for requirement gathering; evaluating technical and commercial feasibility
of solutions provided to client
 Identifying, conceptualizing and documenting appropriate technical solution approaches for various business scenarios
and challenges

2.  Supervising the preparation of flowcharts, block diagrams and code programs for validation and testing
 Managing onshore/offshore (number) support team members and an onshore team of X (number) personnel supporting
roll-out of the new application
 Ensuring IT/Operations along with ITIL policies and processes comply with business strategy and goals
 Conducting daily operations meeting for assessing the highlight Incidents (IM), Changes (CM) and Problems (PM) in the
Production environment, making strategies for avoiding them and reviewing review process improvements and schedule
cross-training with Level III subject matter experts (SME)
 Reviewing escalated and/or recurring incidents as Problem Manager for avoiding their recurrence
 Supporting developers in troubleshooting system issues along with monitoring system-level integration
 Liaising with Software vendors SAP and Oracle for technical support and software fixes and EBF Maintenance Packs
 Attending architectural meetings for reviewing the different environments within the organizations and implementing
corrective action plans, ensuring operational streamlining and business growth
P R E V I O U S E X P E R I E N C E
Sep’04 – Mar’06 with Headstrong, Noida, India as Senior Consultant
Dec’02 – Sept’04 with Convergys India Services Pvt. Ltd., Gurgaon India as Senior Software Engineer
May’01 – Dec’02 with Polaris Software Lab Ltd., Noida and Tokyo as System Analyst
Jul’00 – May’01 with Compunnel Software India Pvt. Ltd., Noida as Senior Developer
May’99 – Jul’00 with Ascomp technologies Pvt. Ltd., Delhi as Trainee Software Engineer
A C A D E M I C D E T A I L S
2000 PGCPM from IIM Kozhikode
1995 B.E. (Electronics and Telecommunication) from Regional Engineering College, Silchar with 63%
1990 12th from G.C.College, Silchar, Assam, India, Assam Higher Secondary Education Council; secured
75%
1988 10th from Holy Cross School, Silchar, Assam, India, Board of Secondary Education, Assam; secured
72%
T R A I N I N G
 Completed 65 hrs of PMP Training
P E R S O N A L D E T A I L S
Date of Birth: 21st October 1970
Address: B4 - 1112, Gokulam Heritage Complex, Doddakalasandra, Kanakpura Road, Bangalore – 62, India
Languages Known: English, Bengali and Hindi

3. A N N E X U R E
Major Projects:
At Mphasis:
Title: Software Upgrade for Generic Originating Engine – GOE
Client: Westpac Bank, Australia
Designation: Sr. Project Manager
Tools: PowerBuilder, J2EE, Weblogic, Easerver, Oracle 9i, Tuxedo, C, UNIX Shell Scripting, Borland Star Team
Description: The Generic Originating Engine (GOE) Project is a part of Westpac Bank’s Change Implementation
Programme and involves implementing systems and processes by EDSCS to automate origination of
loan till servicing. As per the Service Level Agreement all applications were needed to be upgraded to
the N or N-1 version of the software running those applications. The applications were compiled in
the latest vbersion of the software and deployed.
Role:
 Monitoring the progress of the project
 Liaising with software vendors SAP and Oracle for technical support and software fixes and EBF maintenance packs
 Assessing and estimating the effort required for application software changes and plan and delivering the change requests
 Providing post deployment support and performing local metrics reporting
Title: Production Support of Generic Originating Engine – GOE
Client: Westpac Bank, Australia
Designation: Sr. Project Manager (Production Support & Change & Delivery)
Tools: PowerBuilder, J2EE, Weblogic, Easerver, Oracle 9i, Tuxedo, C, UNIX Shell Scripting, Borland Star Team
Description: The Generic Originating Engine (GOE) Project is a part of Westpac Bank’s Change Implementation
Programme and involves implementing systems and processes by EDSCS to automate origination of
loan till until servicing.
Role:
 Provided Level 2 / Level 3 support as per service level agreements and ensured timely deliverables of the project
 Monitored the progress of the project as defined in the Service Level Agreements
 Assessed and estimated the effort required for application software changes and plan and deliver the change requests
 Performed local metrics reporting
Title: Production Support of Security Assessment Module – SAM
Client: Westpac Bank, Australia
Designation: Project Manager (Production Support & Change & Delivery)
Tools: PowerBuilder, J2EE, Weblogic, Easerver, Oracle 9i, Tuxedo, C, UNIX Shell Scripting, Borland Star Team
Description: The Security Assessment Module (SAM) Project is a part of Westpac Bank’s Change Implementation
Programme and involves implementing systems and processes by EDSCS to automate the assess
security process.
Role:
 Provided Level 2 / Level 3 Support as per service level agreements and ensuring timely deliverables of the project and
monitored the progress of the project as defined in the Service Level Agreements
 Assessed and estimated the effort required for application software changes and planned and delivered the changes
requiring less than 500 man hours of work
Title: Development of Security Assessment Module – SAM
Client: Westpac Bank, Australia
Designation: Team Lead
Tools: PowerBuilder 6.5, Visual Basic 6 and SQL Server 2000 on Windows NT, Microsoft Visual Sourcesafe
Description: The Security Assessment Module (SAM) Project is a part of Westpac Bank’s Change Implementation
Programme and involves implementing systems and processes by EDSCS to automate the assess
security process.
Designation: Team Lead
Role:
 Established resource plan and project schedule
 Imparted estimation creation and verification
 Shouldered the responsibility of designing the application and application interfaces
 Developed Control Application Interface and coordinated with the On-site customers for clarification and changes
 Mentored and guided the team members

4. With Headstrong:
Title: Maintenance & Enhancement AdvantX and Surgisource
Client: Source Medical, USA
Designation: Sr. Consultant
Tools: PowerBuilder 6.5, Visual Basic 6 and SQL Server 2000 on Windows NT, Microsoft Visual Sourcesafe
Description: Source Medical is the world's leading provider of outpatient information solutions used in more than
3,200 Healthcare Facilities in USA. It has product lines in the areas of Surgery, Therapy and
Radiology. The Surgical line has two products (AdvantX and SurgiSource) acquired by Source
Medical. The products capture data for the entire cycle of small and medium sized Practice
Management Units, Surgical Canters and Surgical Hospitals from patient demographics, registration,
and case history to billing and collections. With more than 200 customized reports, the application
provides costing according to medical and gateways for electronic billing.
Role:
 Played a key role in knowledge transfer from Source Medical as part of the onsite team
 Implemented the enhancements identified and built interfaces for the product including new product add-ons
 Identified risks and accordingly developed mitigation plans
 Coordinated with the on-site customers and mentored team members
At Convergys India Services Pvt. Ltd.
Title: Maintenance & Enhancement of Convergys Consolidate Reporting Database (CRDB)
Tools: PowerBuilder 9.0 and Oracle 9.1, Rational Clearcase, Rational Cleaquest
Description: Convergys Consolidate Reporting Database (CRDB) is a data warehouse, which consolidates data
from a variety of sources and provides the end user with a single reporting tool that delivers all
reports and data necessary to effectively manage contact center operations and customer contacts.
CRDB consists of a suite of proprietary client/server GUI applications, as well as an intuitive
browser- based report delivery solution via the internet.
Role:
 Implemented the identified enhancements and building interfaces for the product
 Imparted project monitoring and tracking of the offshore team activities
At Polaris Software Lab Ltd.:
Title: Customization & Implementation of CustomerNow
Client: Shensei Bank, Tokyo, Japan
Tools: PowerBuilder 8.0 and Sybase 12.0 on Windows NT, Rational Clearcase, Rational Cleaquest
Description: BankNow is a Retail Banking solution licensed by Polaris Software Lab Ltd. for customization to suit
global requirements like multi-currency, e-banking and m-banking features. In addition to the core
product external interfaces like e-banking, m-banking, ATM interface, G.L. Interface, EBP (Electronic
Bill Payments) interface and CustomerNow (Customer Information System) interface have been
developed. The core product is a highly parameterized system providing both front office and back
office functionality’s of retail banking environment suitable for global banking market.
Role:
 Implemented the identified enhancements and building interfaces for the product