1. RITESH RANJAN PANDEY
#Sneh Vihar,
Sohna Road
Gurgaon (Haryana)
M: +91-9716321122
E: riteshranjan66@yahoo.com
EDUCATION
August, 2010 – Feb, 2013 MBA in Marketing from Sikkim Manipal University, Delhi
April 2006-2009 Graduated with an aggregate of 54%
April 2004-2006 Intermediate (10+2) with an aggregate 55%
2003 Board (10th
) with an aggregate 65%
EXPERIENCE
September, 2014 – Present Sr. Facility Executive
Infosys BPO Limited, Gurgaon
January 2011 -September, 2014 Facility Associate on role of SLN Enterprises.
Infosys Limited, Gurgaon, India
June, 2010-Jan 2011 Oracle India Pvt Ltd., Gurgaon
Executive- OFMW Team.
Principal duties and responsibilities
Hospitality Services
Review food court operations and co-ordinate with Catering & Banquets team
for internal catering ; Review housekeeping and pest control in respective areas;
Provide logistics assistance for visits; Set up new infrastructure; guide the
internal team on the upkeep and maintenance of ECC /guest house and dorms;
Set up and operationalise health club
Facilities Services
Participate in DRBC process including emergency services and perform role of
DRR admins; Provide support for internal meetings / conferences; Oversee
landscaping activities; Provide logistics assistance for company / project
events; Handle voice communication operations; Interact with vendors /
employees with regard to despatch /delay / damage/ misplacement of couriers.
Travel Services
Provide services to customers as per Service Level Agreements (SLA); Monitor
travel agent services for compliance with ticketing as per corporate agreements;
Implement cost control measures; Provide clarifications to vendors and internal
customers on queries related to air and surface travel; Evaluate and approve
travel settlements; Handle escalations related to travel
Administration and Logistics Services
Perform functions of Facilities helpdesk; Processing of bills and timely payment
to vendors ; Follow-up with vendor for timely delivery of supplies and services;
Track and maintain inventory of assets; Update department documents;
Monitor operations of Facilities Store; Raise Purchase Requisitions; Co-
ordinate with Purchase / Accounts and Personnel departments; Collation and
analysis of cost related data; Provide inputs on provisions to Finance on a
monthly basis; Co-ordinate with vendors on reconciliation of accounts; Prepare

2. reports of expenses for review; Co-ordinate, verify and approve employee /
customer settlement and reimbursements
Engineering Services
Carry out preventive or breakdown maintenance; Operate and maintain plant
and machinery; Fresh and Waste Water Management; Carry out civil
maintenance; Monitor voice communication and audio conferencing systems
and services; Handle minor civil / electrical modifications; Adhere to electrical
safety guidelines; Handle project specific and infrastructure related up-
gradation activities; Co-ordinate with service providers during disruption of
services; Prepare and ensure closure of snag list before takeover of new
infrastructure; Maintain substations (HT cable distribution)
Training / Competency Building
Co-ordinate / Attend / provide training to Associate Facilities and contractual
staff in areas such as technical and customer service related activities; Deploy
contractual personnel and regularly monitor services provided
HSE
Collation and analysis of HSE / GRI data; Ensure timely submission / updation
of EIA / PCB documents to concerned authorities; Co-ordinate with consultants
and other stake holders for collation of project related data; Follow up with
concerned Regulatory authorities for necessary approvals; Track legal
compliance for all DCs; Adopt and implement environment friendly. Practices;
Ensure testing and monitoring of all HSE parameters as per defined frequency;
Assist during audits and follow-up for closure of action items; Issue work
permits
Transport
Monitor operations of transport desk; Review rostering and suggest changes;
Review available vehicles and make alternate arrangements & plan for adhoc
requirements if any; Provide details for debiting costs to projects.
AWARDS, RECOGNITION & ACHIEVEMENTS
Awarded to excellence award in category of “DC champion BEF” and Sport award.
- Awarded to being a member of Organising team on Annual day event.
-
- Successfully set up the TDSCPC Infosys Limited Ghaziabad branch and organized
the inauguration of CPC-TDS at Ghaziabad by the Finance Minister MR. P.
CHIDAMBARAM.
Training- Yellow belt – Fundamental data analysis
Disaster recovery representative (DRR) - Firefighting and life support.
SKILLS
Tools: ERP & SAP, AMANAT and Guest House Management System.
Languages: English,Hindi