1. Meeting Excellence in Sales Operations, Order Fulfillment, Services Delivery, Program Management
Dhananjay Trishulia
Tel: - +91 9953326496 & 0124-4148366, Email: dhananjay.trishulia@hotmail.com
Rich mix of Sales Operation, Order Fulfillment, Services Delivery, Program Management and Operation Management.
Diversely experienced from cross functional organizations, turnaround and rapid growth, resolving long standing
problems and creating solutions that Improve Operational and Sales efficiency. Leverage expert analysis and insight to
promulgate lean approach and Team empowerment that help organizationa l improvements. Persuasive Communicator,
Accountable and Initiator.
AREAS OF EXPERTISE
Sales Operation Order Fulfillment Services Delivery Program Management
Revenue Assurance Sub Vendor Management Resource Management Business Operation
Revenue Maximization Order Management Customer Management Project Management
Team Building Strategic Planning Process Improvements Exposure to Multi Cultural Working
EXPERIENCE AND ACHIEVEMENTS
Tejas Networks Ltd June’12 – Present
Tejas Networks is a pioneered manufacturer of Packet-Aware Transport Products of varying capacities based on SDH /
SONET Technologies
Dhananjaya Trishulia Tel: - +91 9953326496 Email: dhananjay.trishulia@hotmail.com
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Sr. Manager – Sales Operation / Order Fulfillment:-
Currently Handling Domestic Sales Operation for the Organization and Project Control ler
Partnering with Sales Leadership and Sales strategy for Operational enablement of Sales and Service
Work on Critical success factors to ensure end-to-end integrated planning and execution
Aligned priorities with driving Sales Growth, Improving Productivity for Sales and Operations through Process
Improvement, Operational Cost optimization along with Revenue Maximization and Operational Excellence.
Support Projects, including requirement gathering and supporting change, Management and Adoption
Identify Process & Systems Improvements & Managing Complex change initiatives encompassing Business
Transformation
Manage with concern Line Managers of Production, Warehouse, Logistics, Accounts Manager, Supply Chain
and Distribution for the smooth flow of Deliverable
Devise Plans and Improvise the current methods to reduce the Procurement, Production and Transportation
Costs without compromising the Quality Specifi cations
Translating Customer Requirements into Working Instructions for Delivery, Liaise with project stakeholders on
an ongoing basis, identify potential crises , and devise contingency plans
Deciding on service level agreements both operationally and for contracted services
Built and Cultivated Long-Term relationship with Clients
Tejas Networks Ltd January 2011 – June 2012
Tejas Networks is a pioneered manufacturer of Packet-Aware Transport Products of varying capacities based on SDH /
SONET Technologies
Program Manager – Sales / Service
Achieve Targeted Revenue, Team Monitoring, Monitoring Order Execution & Timely Closure, Adhere
Demand Management, Tracking for Supply, Working closely in Service Delivery & Service Assurance
related to Assigned Project, Single Point for Customer
Ability to digest and synthesize information from multiple sources and make dispassionate assessments
Ensuring Customer Satisfaction & Retention
Track collection record for each Client as per the credit period, Aggressive and Regular Follow Up with
Contactable Cases for Settlement and Recovery, Customer Visit on Cases to close them at Earliest,
Maintain MIS and Concerns of assigned Customer, Trace all skip customers and amount
Prepare MIS for all Accounts, Demand Management and Tracking, Single Point of Contact (SP oC),
Interaction with Clients to understand their Requirements and Problems and assisting them in Decision
making on proposed solutions Manage customer expectations by providing timely reports and solutions to
their needs
Relationship Management / Liaison with Govt. Authorities / Departments
2. Meeting Excellence in Sales Operations, Order Fulfillment, Services Delivery, Program Management
Tellabs India Pvt Ltd July 2007 – January 2011
Tellabs is the pioneer manufacturer of Various Optical Transport Products based on DWDM, SDH ROADM & ASON
Technologies with the presence worldwide as well as Geographical Customer Base.
Dhananjaya Trishulia Tel: - +91 9953326496 Email: dhananjay.trishulia@hotmail.com
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Asstt. Manager – Services Delivery
Manage the Performance of Services to Clients as per Contract and ensure that the Service Levels are achieved
Ensure Quality and Profitable Services are performed to the agreed SLA, Ensure that Systems, Processes and
Methodologies to effective monitoring, control and support of Service Delivery, Attend Client Service Review
Meetings, Service Improvements, Quality and Processes, Facilitate Workshops and Training Courses
Identify the Sub Vendors for Local Materials, Coordination for Material Delivery at Site and seek
Acknowledgement
Coordination with Order Management and Supply Chain Management at Works , Tracking of Shipments &
Faulty Material including DOA & Faulty during Operation
Shriram EPC Limited April 2005 – June 2007
Shriram EPC is the engineering arm of the Shriram Group and provides end-to-end solutions to engineering challenges
offering multi-disciplinary design, engineering, procurement, construction and project management services. SEPC is
focused on providing turnkey solutions in the field of Process & Metallurgy, Power, Mining & Mineral Process & Water
Infrastructure
Asstt. Manager – Sales:-
Creating Potential Customer Base within the all Public Utility Organization (PSUs) in Defined Region
Capitalize the Market through Succession in Tenders,
Study & Evaluate the Tender and make feasible in the line of Organizations Product Line,
Follow up with Consultants like Engineers India Limited (EIL), Engineering Projects India (EPI) and other Private
Consultants /Customers for all pretender activities of intelligence gathering for New and Upcoming Tenders or
Proposal
Monitoring the Service Deliveries to Key Accounts to meet specific requirements
Participated Trade Expos, Organize Seminar
Workshop to Synchronize with Foreign Collaborator for New Partners
Adhere AMC, Service Contracts, Replenish Items
Tellabs India Pvt Ltd August 2003 – April 2005
Tellabs India August 2003 – April 2005
Tellabs is the pioneer manufacturer of Various Optical Transport Products based on DWDM, SDH ROADM & ASON
Technologies with the presence worldwide as well as Geographical Customer Base.
Sales Support Executive:-
Managing key accounts of assigned Customer Powergrid Corporation of India Ltd in the Pan India, Complete
Ensure timely Submission the Entire Documents associated with the Order i.e. Order Tender, Bill of Material
(BoM), Bill of Quantity (BoQ), Site Acceptance Reports (SAT), Technically and Legal Document submitting them
to the Customer within the time frame
Get Customer Inspection Points (CIP) Clearance / Interim Inspection Report prior to Dispatch and Material
Inspection and Clearance Certificate (MICC) from Customers
Get Material Receipt and Handing Over Voucher (MRHOVs) and Store Receipt Voucher (SRVs) from the
Concerned Site
Coordinate with the Installation, Commissioning and Logistic Team to ensure Smooth & Timely Delivery of the
Product
Coordinate and Follow up on Contract Amendment with Cus tomer’s Contract Finance and Technical
Department
Ensure Generation of Invoices as per Supplied and Installed Quantity in the Region, Adhere Payment Terms
and Revenue Collection within Time Frame
Spot Defaulter Region, if any
3. Meeting Excellence in Sales Operations, Order Fulfillment, Services Delivery, Program Management
Bhushan Steel & Strips Ltd September 1997 – July 2003
Bhushan Steel & Strips Ltd. is a globally renowned one of the leading prominent player in Steel Industry. Backed by more
than two decades, of experience in Steel making, Bhushan Steel is now India’s 3rd largest Secondary Steel Producer
company with an existing steel production capacity of 2 million tones per annum’s
Engineer SQA / QS:-
Establish Quality Procedure and Standard for all Material which is supplied to the Manufacturing Lines
Conducting Supplier’s Quality Assurance Activities such as APQP/PPAP
Assessment of the performance of the Supplier based on various criterions , Support Procurement in
establishing a high performing Indian Supplier Base
Assured Regular Quality Surveillance at defined Interval on Suppliers, and during the Series Delivery Phase
Preparation of Quality System Documents and Records in line with ISO 9001 & QS 9000
Assist the Lead Auditor in Preparing Audit Reports & Non-Conformance Reports, Responsible for driving the
information and preparation of documentation related to ISO Systems
Conducting the System Audit & Internal Quality Audit and suggesting and helping the Team
Training/Re-Training of Employees in Systems/ISO/QS, Preparation of Quality Management System i.e. ISO
Dhananjaya Trishulia Tel: - +91 9953326496 Email: dhananjay.trishulia@hotmail.com
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9000, QS 9000
NOTABLE MILESTONES & ACHIEVEMENTS
Managing Domestic Sales Operation (Majorly Named BSNL, MTNL, Railtel, GAIL, Bharti Airtel, Tata
Communication, Tata Tele Services, NSN, MTS, Loop Mobile, Spectranet, BGR Energy, DMRC, Aircel, (INR 300
Cr) of Organization – TEJAS NETWORKS
Currently Controlling Projects of PGCIL for their Northern, Western and Southern Region (INR 45 Cr) – TEJAS
NETWORKS
Closure of Three Contracts (Pan India Based) from PGCIL which was long due to Close within three Months –
(INR 32 Cr) – TEJAS NETWORKS
Coordinate & Manage PGCIL Contract (PGCIL has Nation Wide Backbone Network which provides broad band
capacity to various telecom service providers for data, voice and video and also for other higher value added
telecom services. Power Grid also holds the National Long Distance License (NLD) as well as Internet Service
Provider (ISP) License in Pan India Network ( USD 37 Millions) – TELLABS INDIA
Won Tenders for Water Infrastructure (INR 20 Cr) for Delhi Jal Board – Shriram EPC Ltd
Achieved QS 9000 Certification for Bhushan Steel & Strips Ltd – Bhushan Steel & Strips Ltd
AWARDS & RECOGNITION
Program Manager of the Year – April 2014
Program Manager of the Year – April 2013
Recognition for Closure of Bad Debt & Long Pending Open Contract in Short Span – April 2011
Recipient of Outstanding Performer Award for “Order Enhancement” above then designated work – Sept’
2004
EDUCATION
Pursuing Project Management Professional (PMP) Certification
Post Graduate Diploma in Operation Management from symbiosis Centre for Distance Learning – Dec’ 2012.
Done MECHANICAL ENGINEERING from Board of Technical Education, New Delhi – Sept’ 1997
Certified INTERNAL QUALITY ASSESSOR for ISO/QS 9000 from QGS P Ltd Delhi
Personal
Date of Birth – 02 August 1973
Father’s Name – P N Trishulia
Language Known – Hindi & English
Passport Validity – November 2021
Wife – Working as Teacher in Sanskriti Civil Services School, New Delhi
Son – Studying in Class V
Dhananjaya Trishulia
House No 366A,
Block A, Ansals Palam Vihar,
Gurgaon – 122017 – India