The document discusses an organization that is looking to streamline its user testing process to perform tests more rapidly and frequently. It describes using online video chat or anonymous text-based methods for testing. Templates are used for outreach, scheduling, scripts, and reports. Regular user testing is important to improve products based on feedback from participants and build a community of repeat testers.

1. Los Angeles | London | New Delhi | Singapore | Washington DC | Boston
Rinse & Repeat
Usability Testing
ER&L Feb. 2015
Designing for Digital
Marie Maxey, Product Analyst, User Experience

2. Los Angeles | London | New Delhi | Singapore | Washington DC | Boston
Rinse & Repeat UX Testing
• We are looking to rapidly streamline our User Testing process.
• We’re learning by doing it, repeatedly and applying best practices.
• We want to get better, faster and perform tests often if not daily.

3. Los Angeles | London | New Delhi | Singapore | Washington DC | Boston
What’s Our Method?
We use some different test styles.
• One to one, facilitator & participant while using video chat online.
• 3rd party, anonymous, text based questions with verbal responses.
We choose different test styles based on our budget and product needs.
Our management process includes:
• Templated Outreach Email Scripts
• Outreach Tracking Spreadsheets
• Online shared calendars for simplified scheduling and sign ups
• Getting Started User Guides
• Templated User Test Scripts
• Templated Test Reports
All templates are customizable with every product test cycle.

4. Los Angeles | London | New Delhi | Singapore | Washington DC | Boston
Why is it Important?
• We’d like to get better at user testing so our participants will
come again.
• If they come again, we can build a relationship with people
who have knowledge of our products and our testing process.
• If our participants come again, and refer a colleague we can
build a community.
• If we build a community, we can make reliable product
improvements that come directly from our current target
markets.

5. Los Angeles | London | New Delhi | Singapore | Washington DC | Boston
UX Testing is a lot like washing your
hair… it’s something a lot of us do often,
quickly and feel better after it’s done.