Rhonda Depoorter is seeking an accounting and business management degree from Saint Ambrose University. She has over 10 years of experience in office administration, customer service, payroll processing, and benefits coordination. Her experience includes roles at Plumbers & Pipefitters Local #25, MidAmerican Energy, Rave Cinemas, McLaughlin Body Company, and United Healthcare/John Deere Healthcare. She is proficient in Microsoft Office, Outlook, and various HR and benefits administration software.

1. Rhonda Depoorter
1403 18th St
Bettendorf, IA 52722
309-798-8735
rhondaddepoorter@gmail.com
Education
Scott Community College
May 2010 Associates of Liberal Arts Degree
Saint Ambrose University August 2012 – Present
Attending to achieve Bachelors’ Degree in Accounting and Business Management
Estimated graduation date of May 2016
Work Experience
Plumbers & Pipefitters Local #25 August 2013 – January 2015
Benefit Office (full time)
In July 2014 promoted to Pension Department
● Calculated pension amount for members as estimates and final pension
● Prepared and ran monthly pension payments to retirees
● Completed monthly payments for Federal and State taxes, Child Support and
Union Dues
● Knowledgeable of Plan Document for Local 101 and Local 25 Pension
● Sent congratulation letters with monthly pension amount and deductions to
retirees
● Set up retirement meetings with administrator, member and myself to sign
retirement documentation and review for accuracy
● Chronicled all incoming and outgoing calls with date, time, name and reason for
calling
● Answered questions about Healthcare Coverage with Local 25 members
● Calculated weekly disability into excel spreadsheet and faxed to other
departments
● Entered data into system once insurance enrollment paperwork was returned, then
scanned into database
● Knowledgeable of Plan Document for healthcare coverage for Local 25
● Fielded, researched and answered questions on phone and in person about claim
status with providers and members
● Gathered information, prepared letters and paperwork for Reimbursement
Acknowledgements
● Sent letters and change of address forms for return mail
● Mailed out congratulations/newborn letters to update members coverage to add
new dependents
● Termed 26 year old dependents due to age restrictions
● Mailed out and completed follow ups with 18 year old dependents to ensure they
have no other insurance coverage

2. Rhonda Depoorter
1403 18th St
Bettendorf, IA 52722
309-798-8735
rhondaddepoorter@gmail.com
● Ran quarterly reports to update eligibility and mailed out enrollment documents
for health insurance coverage to begin
● Sent COBRA letters to termed members/dependents who were no longer eligible
for the health insurance
● Maintained filing system
o Entered enrollment, disability and addresses data into the system
o Reviewed system and files for accuracy
o Scanned into main database
o Then made decision if legal document and needed to keep or can shred to
limit paperwork in office
MidAmerican Energy February 16, 2011 – August 2013
Customer Service Associate (full time)
● Learn how to take calls for
o Emergency
▪ Power outages
▪ Gas outages
o Reviewing customers’ bills
o Setting up payment agreements
o Connect/disconnect service for a new or current customer
o Phone payments
● Mentored new employees to ensure they were comfortable and passed different
levels of testing
● Called customers to update mailing address after service was disconnected
Rave Cinemas April 2012 to May 2013
Customer Services Member (part time)
● Clean theaters after movies in timely manner
● Work efficiently for customer to get their food orders promptly
● Assist customers with finding their theater locations
McLaughlin Body Company April 2007 to October 2010
Payroll (full time)
● Processed Accounts Payable invoices
● Data entry for hourly employees - approximately 170 time-cards
● Ensured proper percentages and part numbers are being turned in
● Worked with engineers to ensure the correct procedure for timely productions of
parts

3. Rhonda Depoorter
1403 18th St
Bettendorf, IA 52722
309-798-8735
rhondaddepoorter@gmail.com
● Worked with supervisors to set guidelines for numerous procedures, example –
time-cards, part numbers and time/attendance
● Gathered information from reports and set up spreadsheets for company wide use
● Collected all data to run payroll weekly for approximately 400 hourly employees
● Calculated paycheck deductions
● Monitored many reports for upper management’s weekly and daily review
● Directed two salaried employees who were assigned to gather and review daily
time-cards, updated time/attendance system and watch for valid part
numbers/rates
United Healthcare/ John Deere Healthcare February 2004 – April 2007
Claims Processor (full time)
● Ensure claims were paid on time and following proper documentation
● Checked newborns status to make sure their claims were paid on time and profile
was set up correctly
Volunteer
Dads’ Club
Board Member – President
League Coordinator for 1st grade soccer
● Take registration forms from school coordinators and review their work
● Listen to needs of coaches and volunteers
● Assist director
Computer Experience
Microsoft 2010, Outlook Express, CMS, Facets, Optimum, time and attendance, CSS,
ISSI