Lakescha Gross is seeking a career opportunity that offers advancement. She has over 10 years of experience in human resources, customer service, and administrative roles. Her experience includes scheduling patient appointments, processing insurance claims and invoices, coordinating hiring and training, and maintaining over 17,000 client files. She has a bachelor's degree in business management with a concentration in human resources.

1. Lakescha Gross
Lakescha Gross
17199 Cherokee Trace,Independence,LA 70443
lgross611@gmail.com - (985) 351-7804
Seeking an opportunity to join a progressive and respected organization that offers career advancement
and relationship expansion.
Work Experience
Patient Scheduler
North Oaks Medical Center
Hammond, LA
October 2015 to March 2016
Answered over 100 calls per day, performed outbound calls to confirm appointments
Schedule patient appointments for most of North Oaks clinics which consisted of over 80 providers, adjust
appointments as needed in a timely manner
Shift patient to other healthcare providers if there is a conflict with provider’s schedule
Verifying patients insurance via insurance website, fax or phone
Update and worked work queue reports for reschedule reports, no show reports, cancellation reports,
referral reports and recall list reports
Perform administrative duties and provided excellent customer service
QA Claims Processor
Garden City Group
Hammond, LA
May 2012 to October 2015
Review and analyze a high volume of specific claims through various software and online sources to
gather information and evidence for compensation or fraud. Review information provided to identify
suspected loss of funds and assets during the time of the claim. Determine whether the claimant is
payable or if the claimant should be reviewed by the fraud department.
Perform data entry and quality assurance before documents are submitted to the next department.
Establish proper connection to claimant by performing file audit. Analyze financial reports, payment
reconciliations, tax forms, employee payroll, profit loss statements, journal vouchers, deeds, licenses, and
business reports. Ensure that all confidential information provided is connected to the claimant. Monitor
and handle claim queues and email inquiries as soon as received according to level of priority.

2. Lakescha Gross
Accounts Payable Processor
AMPM Staffing/Entergy Services Inc.
Hammond, LA
December 2011 to May 2012
Process a high volume of time sensitive invoices received via (PEAL) software, (EARL) software, and
vendor invoices in Passport through computerized software via (Peoplesoft)
Counted and committed documents to be scanned such as invoices, expense reports and receipts into
electronic filing system
Communicated with internal customers and external vendors to resolve invoice and payment issues
Processed and cleared items on recycle/error reports
Processed items received via Vendor Maintenance (VM) fax, inbox, and FIDO queue,
Investigated and resolved AP Remedy/Help desk cases, reviewed, printed, and solve problem invoices
from Pearl, Earl, and Passport
Participated on special projects and team such as audit checks as needed
Human Resources Coordinator
Multipractice Clinic, Inc
Independence, LA
January 2011 to October 2011
Responsible for recruiting, tracking and following up with potential employees
Initiated training classes for various positions
Conducted interviews for potential employees
Hired and terminated employees
Resolved recurring case specific problems and issue independently with applicable guidelines
Provided guidance to HR matter and advice to management
Ensured that the company remained in compliance with laws, regulations and policies
Communicated policy and procedure changes to employees
Organized and analyzed large amounts of data in excel spreadsheets
Developed range of salary for job requisitions
Point of contact for insurance vendors, chamber of commerce, and local media
Worked with minimum supervision while screening candidates
Administered the internal and external job posting program
Assisted accountant with payroll and assisted management with decision making
Assisted in policy changes and maintained confidential information
Managed multiple task and deadlines
Performed background checks, reference checks, and license verification for new hires

3. Lakescha Gross
File Clerk
21st District Child Support Office
Amite, LA
November 2009 to January 2011
• Organized and maintained over 17,000 files with child support cases
• Prepared files for case workers in support of court dates
• Primary user of the file maintenance system for the District Attorney's Child Support office
HR Administrative Coordinator
North Lake Supports and Services Center
Hammond, LA
January 2008 to July 2008
• Keyed time for 8 departments which was equivalent to over 150 employees
• Handled the process for family medical leave and insurance registration
• Performed general office duties in Human Resource Department
Education
Bachelor of Arts in Business Management concentration Human Resource Management
Southeastern Louisiana University - Hammond, LA
2010
Additional Information
• Experience in policies and procedures interpretation, recruiting, orientating, training, staffing, problem
solving, excellent customer service, organizing and handling a high volume of work with excellent
accuracy, payroll, timekeeping, insurance, (FLMA) family medical leave, management development,
setting strategic direction, maintaining confidential information.
Experience in coordinating events, report preparations, writing correspondence, organizing events,
PowerPoint presentations, building relationships with community organizations, community service and
customer service.
References upon Request