Rajeanna Kiewiet is an ambitious service specialist seeking a position that allows her to maximize her experience and education. She has a Master's degree in Industrial Organizational Psychology and a Bachelor's degree in Organization Management. Currently she works as a Unit Clerk in the Emergency Department at Bronson Hospital where she has helped create efficient processes and update training manuals. Prior to this she held various roles in customer service, food service, and healthcare.

1. RAJEANNA KIEWIET M.S.
720 DENNER STREET KALAMAZOO, MI 49006
(269) 808-0350 rajeannakiewiet@yahoo.com
Profile
Ambitious service specialist that effectively applies analytical skills to create real time solutions
and smooth work flow. While acquiring a variety of skills from previous administrative and
customer service positions, I have learned dependability and flexibility. My thorough
performance of duties combined with the ability to anticipate needs has led to increasing
responsibility. I am a self-motivated worker that is eager to learn. I embrace initiatives and
enjoy supporting team efforts. I look forward to a position that would allow me to maximize my
degrees and experience.
FORMAL EDUCATION
Capella University
• Master’s Degree, 2012-2016
• Industrial Organizational Psychology
Spring Arbor University
• Bachelor’s Degree, 2009-2012
• Major: Organization Management
• Minor: Family Life Education
Notable Highlights
Twenty years of customer service skill 2015
Helped to create an efficient EPIC downtime process for the ER 2013
Graduated LEAN training in Bronson 2012
Eight years of working with the geriatric population 2012
Helped to build the allergy configuration in the Health touch software system 2010
Completed the Bronson management courses 2010
Committees within Bronson
Shared Governance Patient Satisfaction Safety Champion Clerk Trainer 2013-2016
Recent Work Experience
Bronson Hospital
Unit clerk, Emergency Department (Level 1 Trauma Center) 2012—present
• Exceptional follow through skills for completion of all tasks
• Coordinates communication between multiple clinical groups
• Helped create an efficient EPIC downtime process for the ER
• Enhanced Consult-Logs by entering more detailed and specific reporting
• Worked with EPIC IT team to update and re-detail the ER clerk training manual
• Provides prompt and reliable assistance to support patient-care in demanding situations
• Valued by physicians for ability to “multitask effectively” and “handle high-volume work
load”

2. RAJEANNA KIEWIET M.S.
720 DENNER STREET KALAMAZOO, MI 49006
(269) 808-0350 rajeannakiewiet@yahoo.com
Patient Ambassador, Food Service Department 2005—2012
• Achieved lead trainer status within one year
• Mastered management and configuration aspects of Health Touch software to help
supervisor create and implement greater capacity for patients’ food allergies
• Managed Health Touch during manager’s maternity leave
• Reorganized kitchen area to increase storage space by 50%
OTHER WORK EXPERIENCE
Citizens Credit Union, Lead weekend teller; leader in accuracy of transactions
Tender Care of Kalamazoo, activity assistant for the elderly
Quality Inn, Manager of Housekeeping
Restaurants, Holly’s Landing hostess; McDonalds crew and management training participant
TECHNICAL PROFICIENCIES AND PERSONAL SKILLS
Software: Windows Office, QuickBooks, Health Touch, Epic, and CAD
Personal skills and attributes: Determined and persevering; enjoys learning; ability to work
with various age groups and diverse populations; reliable; creative problem resolver; organized,
calm, proactive and able to prioritize.
HONORS AND COMMUNITY SERVICE
Phi Theta Kappa Honors Society
Advocacy Services for Kids, Kalamazoo
Letters of recommendation available upon request