I'm an IT professional. Interested in anything to do with emerging technology and convergence of current technology.

1. DWAYNE DALEY
A+, Network+ Security +Certified - Comp00102772313
CCNA (CSCO12768590)
(954) 380-0254 • daley.dwayne@gmail.com
EDUCATION
Florida State College Jacksonville Jacksonville, Florida
Currently EnrolledBachelor of Applied Science, Computer Networks and Telecommunications
Coursework:
Network Fundamentals, Intro to Information Systems
Hardware/Software Configuration
Technical Support, Project Management
Cisco Engineering 1-4
Linux
Network Security Fundamentals
Concepts:
TCP/IP, OSI, VLSM, DHCP, OSPF, EIGRP, DNS, FTP, PPP, Frame-Relay, UDP, Routing
MS Office, SSH, Telnet, Cisco IOS, IP addressing
FLORIDA INTERNATIONAL UNIVERSITY Miami, Florida
December 2006
Bachelor of Arts, English Literature and Mass Communications
MS Office, Visio, Excel, Word, Microsoft Exchange Email
MIAMI-DADE COLLEGE Miami, Florida
June 2001Associate of Arts, Computer Science
Programming languages: C+, Visual Basic, CLI
SHERIDAN TECHNICAL TRADE SCHOOL Davie, Florida
May 1997Processor & Semiconductor Engineering
Electronic circuitry
PROFESSIONAL EXPERIENCE
BLACK KNIGHT FINANCIAL SERVICES
NETWORK CONTROL TECHNICIAN II
§ NETWORK ALERT RESEARCH, MAINTENANCE
§ CLIENT, CAMPUS NETWORK SECURITY AWARENESS
§ NETWORK RELIABILITY ANALYSIS
§ ACE, SWITCH MONITORING
§ ROUTER RELIABILITY ANALYSIS AND CONFIGURATION
Jacksonville, Florida
November 2015 - Present
FLORIDA STATE COLLEGE IN JACKSONVILLE
HELP DESK TECHNICIAN
§ ASSISTED FACULTY, STAFF W/DESKTOP ISSUES, MICROSOFT EXCHANGE EMAIL
§ PROVIDED TECHNICAL ASSISTANCE TO INCOMING QUIERIES
§ TRAIN COMPUTER USERS ON FUNCTIONALITY
§ PROBE USERS ON MALFUNCTION TO ISOLATE PROBLEMS
§ RUN DIAGNOSTICS
§ INSTALL, REPAIR, MODIFY COMPUTER SOFTWARE AND HARDWARE
Jacksonville, Florida
September 2014 - January
2014
AT&T INC.
Wire Technician
Hollywood, Florida
Jan 2014 - Jun 2014
§ Oral communication with customers on features and functionality of product service
§ Managed service installations by reconfiguring inside/outside wires within networks
§ Highly proficient with test/hand tools

2. BELLSOUTH CORPORATION (AT&T) Miami, Florida
Electronics Technician Dec 1999 - Mar 2013
§ Conducted software testing, Circuit Provisioning, Hardware programming
§ Proficient in RF, TL1, GUI, ID Wave kits, Juniper, FUJITSU, LUCENT, CISCO, TELLABS, LAN/WAN & TCP/IP, TDM,
SS7, Metro-Ethernet, 5ESS, DMS, DNS, NOC, SONET, CAT5e/CAT6-E, Fiber, T1, DS3, OC3 OC12, OC48, OC192,
Adtran, Alcatel, CLLI, UPSR, BLSR, DWDM
§ Training in Wireless Technology Conceptualization
§ Troubleshot repairs, Scheduled and performed preventative maintenance
§ Trained employees on troubleshooting procedures
§ Maintained network infrastructure and vendor protocol, project management
§ Tracked/replenished inventory of parts and materials
§ Worked directly with customers to resolve equipment and circuit/network problems
CERTIFICATIONS
CompTIA
1. A+
2. Network+
3. Security+
Cisco Networking Academy
1. CCNA
Florida State College at Jacksonville
1. STEM – Information Technology
2. TC – Information Technology Tech
Microsoft
1. MTA – Microsoft Technology Associate (Network Fundamentals)
Council of Supply Chain Management Professionals
1. CSCMP