Philiswa Xinwa has worked as a back scanning consultant and compliance regulatory reporting consultant at Standard Bank from 2014 to 2016. She has a matric certificate from Eketsang Secondary School and relevant training in processes, projects, standard bank in-house courses. Her duties included document preparation, verification, indexing, quality checks, regulatory reporting, and ensuring compliance. She is proficient in technologies like SAP, FileNet, Microsoft Office, and customer systems.

1. Personal Details
Name & Surname: Philiswa Xinwa
Commonly known as:
Nationality: African
Contact numbers (Cell & Work): 063 040 8754
E-mail Address:
Xinwap12@gmail.com
Are you currently a Permanent
Employee?
no
Current Position Grading
(SBG07)
Qualifications
Qualification (including Matric) Institution Date
Matric
Last School Attended
Highest Standard Passed
Year completed
Subjects passed
First Language
: Eketsang Secondary School
: Grade 12
: 2011
: IsiXhosa first language
English Second Language
Life science
Mathematics
Physical science
Geography
Life Orientation
2011/12/31
Relevant Training
Description Institution Date Duration
1

2. Relevant Training
Process:
Projects: SE
Home loans
Personal accounts
Society Schemes
Standard Bank In-house training 2014 –2016
Beyond payments
VAF
Pension Back Lending
Back Scanning Queries
KYC & AML
Standard Bank In- house
Standard Bank In- house
Standard Bank In- house
Standard Bank In- house)
2015-2016
2015-2016
2015-2016
Career Summary
From Until Position
07 October 2014 31 December 2015 back scanning consultant
01 January 2016 31 December 2016 compliance regulatory reporting consultant
2

3. Career Summary
From Until Position
3

4. Career History (3 Most recent positions)
Employer (1):
Division: GOSS
Period: October 2014 –December 2015
Position: Back Scanning Consultant
Summary of Duties and Responsibilities:
• Preparation of document for scanning, verifying and indexing so that documents may be kept
electronically and saved to FileNet
• Attend to all aspects of documents received in efficient way to ensure high levels of service
• To support the overall capability with the processing of document and record management in the
following market segment: PBB (personal and business banking)and SE (small enterprises) and all
other business units to ensure high level customer service is provided in the document management
capability of document storage, document retrieval and document retention
Technology used:
• HenQ
• Indexing
• Microsoft Office ( Outlook, Word, Excel and
PowerPoint)
• Customer 1st
• KYC web tool
• FileNet
• SAP
• Share drive
Achievements / Accomplishments / Value add:
• Completing my studies by far.
• Being chosen as a Fun Committee Member
• Compliance training course certificate (Standard Bank group)
Employer (2):
Division: PBB
Period: January 2016 – December 2016
4

5. Position: consultant, compliance regulatory reporting
Summary of Duties and Responsibilities:
• Ensure all correctly certified FICA documentation is in place.
• Ensure complete accuracy in the execution of all exceptions reports related to Home Loans, Vehicle and Asset
Finance (VAF), Card and Transactional KYC Maintenance functions (N-reports, Freeze/Unfreeze reports).
• Execute all audit requests on time, ensuring that accuracy remains at 100% and an error rate of 0% is achieved
• Perform quality checks on written communication to customer related to request for documentation or
informing them of the intention to freeze their accounts.
• Produce innovative ideas to streamline internal processes in the area.
• Communicates information to customer calmly and confidentially, and is able to present key points to the
customer in order for client to understand and values to be fulfilled.
• Engage IPC Management team to obtain management comments on monthly KYC Compliance Audits
• Adapts and plans appropriately to manage own workload
Refer all suspected high risk cases identified issues as soon as possible.
• Proactively identify trends that may affect the quality of data and ensure corrective action and escalation to
team leader is applied appropriately and timeously
• Ensure that all forms are correctly Indexed
• Prior to correcting or infilling any missing data, all data must be confirmed against a CMF lookup using the
account number from the image.
• In need manually correct the pre-populated index fields by using the information on the scanned image.
• Crop all PBB, CIB and RoA signature requests.
• Ensure correct customer details when committing images to FileNet.
• Ensure correct segment selection for different document types before scanning.
• Ensure all Reports are processed within SLA.
• Check all Repositories for missing/outstanding mandates.
• Ensure all documents meet minimum standards required for document processing.
• Assist with any other duties when assigned to you by your Team leader.
• Ensure 100% accurate capturing of metrics on dashboard daily.
• Responsible for accurately updating/referring all card delivery instructions for undelivered credit cards.
• Accurate updating and correcting of KYC errors according to KYC rules
• Accurate combining of customer profiles and/or linking accounts to profiles.
• Accurate amendments executed within guidelines
• Processing of error types via the SAP Portal.
• Differentiate between the different types of validation errors.
• Ensure correct internal procedures are followed and compliant with risk
• Research individual customer details using the appropriate system
• Undertake ad-hoc duties as allocated time to time
5

6. Technology used:
• SAP
• FILENET
• KYC web tool
• customer 1
st
• Microsoft Office ( Outlook, Word, Excel and PowerPoint)
• share drive
Achievements / Accomplishments / Value add:
• Beyond excellent certificate and voucher
• Completing my studies by far.
• Being chosen as a Fun Committee Member
• Compliance training course certificate (Standard Bank group)
Employment References
Contact Person Organisation / Company Contact Detail
Gary Davy ( team Leader) Standard Bank CVOP 079 080 0388
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