Standard Bank Job Description Template- Regulatory Reporting

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Standard Bank Job Description Template
Identifiers
Functional Jobtitle* Regulatory Reporting - Consultant
Industry job title: Analyst
Alternative job
titles:
Consultant
Linksto structures
Job function* Business Support
Job family* SBG08
Job reports to* Team Leader
Careertype* Functional/Specialist
Contribution
Job purpose
description*
To minimise the risk of non-compliance to FICA legislation and documentation through processing and
maintaining customer data accurately as received from internal customer’s by supporting the Bank’s
Customer Data Governance policies. Effectively processing all BOP Card rejections, Cash Threshold
Reporting (CTR) rejections and SARB exceptions which are then reported to the FIC and SARB.
Job criticality Not Rated
KeyResponsibilities
Internal
Processes
 Ensure all acceptable FICA documents are kept on file.
 Ensure accuracy in the execution of all exception reports related to cash Threshold Reporting
(CTR), Balance of Payments (BOP) and SARB exceptions.
 Obtain written explanations from clients who have exceeded their discretionary allowances
and who are involved in online gambling in terms of Exchange Control Rulings.
 Mediate between clients, business bankers, private bankers and the Exchange Control for
SARB exceptions.
 Extract BOPCARD reporting un-actionable report and remediate all accounts
 Validating individual and entity customer details using the following systems;
 CPS
 BDS/NDS
 CUSTOMER 1ST
 Capman/P8
 WEB UI
 Credit systems (CDDS)
 FILENET
 LOTUS Notes
 Qlick view
 GOLDTIER
 Liaising with local and International customers to obtain KYC documentation for BOPCARD
rejections
 Advise customers who have emigrated overseas about available options such as settling

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debts or close card account.
 Receiving FICA Documents from customers and uploading them to CAPMAN/P8 .
 Validate FICA documents using Compliance legislation and regulations.
 Updating KYC information on the source systems such as BDS/NDS and CPS.
 Ensure all Uncontactable International customer’s accounts are placed on a freeze level 2 to
prevent further usage.
 Actioning of all profiles received via generic mailboxes within Regulatory Reporting such as:
 CDPC SARB EXCEPTIONS
 CPC, BOP
 CTR
 Updating or changing customer KYC status
 Updating and sending weekly CTR freeze file
 Remediating accounts for CTR Forex
 Processing of rejections via the BOP Card, CTR and SAP Portal
 Update all required fields for SARB and FIC reporting
 Ensure the quality of work performed meets the required standards
 Ensure correct internal procedures are followed and compliant with risk
 Research Personal and Business customer details using the appropriate systems
 Ensure that all Address Updates received are processed daily.
 Ensure that customers are FICA compliant before updating any records. Requesting Non –
compliant customers to submit relative FICA documents before any records are amended.
 Record volume of work completed for statistical purposes.
 Escalate all critical issues to Team Leader/Manager.
 Maintain relevant statistical data daily.
 Undertake ad-hoc duties as allocated from time to time
 Exercising total risk control
 Referral of suspicious transactions to relevant authorities
 Referral to relevant business units for delays in processing.
 Sensible containment of stationery and telephone costs.
 Involvement and contribution to cost saving initiatives.
 Prioritize and effective time management of daily functions
 Provide guidance and support to respective business partners to ensure superior customer
service is achieved.
 Effective use of Microsoft excel to record all MIS information
 Record daily MIS data for accounts actioned
 Log system errors and report to Team Leader
 Ensure regular, honest and clear feedback to team leader and manager
Risk  Refer identified risks/opportunities and where appropriate mitigate/exploit these
risks/opportunities.
 Ensure alertness to the possibility of attempted fraud.
 Avoiding fines from SARB by meeting SLA.
 Reporting and updating KYC and demographic customer details accurately
 Ensure contacts are made to legitimate customers.
 Ensure the correct customers’ accounts are blocked to avoid reputational risk to the Bank
 Ensure adherence to Call scripts and email templates are per Legal requirements
Operational
Management
 Ensure customer service levels are met and above standard.
 Comply with operating processes to ensure that quality and operational targets are

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maintained
 Ensure error rate is kept at a minimum. It must not exceed 1%
 Refer risks and inconsistencies regarding systems and processes
 Identify gaps in the process by highlighting incidents and providing input into trend analysis
 Update daily figures processed
 Ensure appropriate and accurate MIS data updated
 Assist colleagues and business partners with escalated queries by providing efficient and
accurate guidance to resolve the queries.
 Identify and make recommendations to system/process/people/customer service
enhancements.
 Maintain confidentiality and integrity of customer
 Attend and participate in daily production meetings to review performance.
 Adhere to workplace 6 S standards
 Ensure productivity targets are met daily
Customer interaction  Maintain a cooperative supportive working relationship with other team members and
business partners
 Build sustainable relationships with business partners and stakeholders.
 Adherence against the bank’s customer procedures, behaviours and requirements
 Assign work list items to staff
 Adhere to capacity planning
 Attend relevant training interventions as required
 Log leads when requested by customers, superiors or colleagues.
Key performance
measures
Turn Around Time and Service level agreements
• Customer Service
• Overall Error Rate – Quality Assurance
• Audit and Compliance Findings
• Productivity and efficiency
• Maintain sensible costs
Customer Threshold Reporting
Accurately source customers information for CTR reporting to the FIC and update systems
BOP CARD
Accurately source customers information for BOP CARD reporting to the SARB and update source
systems
SARB Exceptions
Mediate between South African Reserve Bank and customers regarding contraventions. Accurately
update all customers information and obtain signed confirmations from customers for all contraventions
and submit these to the FIC
Outputsand
measures*
N/A
Outputgroup 4 N/A
Outputsand
measures
N/A
Outputgroup 5 N/A
Outputsand
measures
N/A
Outputgroup 6 N/A
Outputsand
measures
N/A

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Outputgroup 7 N/A
Outputsand
measures
N/A
Outputgroup 8 N/A
Outputsand
measures
N/A
Outputgroup 9 N/A
Outputsand
measures
N/A
Outputgroup 10 N/A
Outputsand
measures
N/A
Requirements
Qualifications
Minimum
qualifications
 Matric
 Understanding of Branch systems
 Understanding of Compliance legislation and policies
 Understanding of the SARB and FIC regulatory Requirements
 An in depth knowledge and understanding of the policies and procedures
 Knowledge of the Code of Banking Practice
Knowledge of legislation as it relates to function i.e. NCA, FAIS, FICA
 A very good understanding of banking principles, procedures, processes, service and products.
 Computer literacy (intermediate level), MS Outlook, Word, Excel, PowerPoint
 Knowledge of Operations management principles
Formalminimum
qualification2
N/A
Minimum
qualification3
N/A
Other
qualifications,
certificationsor
professional
memberships
Six Sigma (White Belt)
Knowledge  Understanding of applicable legislation framework and the Standard Bank
Group policy and reporting requirements for:
o Cash Threshold Reporting
o Balance of Payments reporting
o SARB Exceptions
o Understanding of the Standard Bank Group Risk & Compliance
functions and reporting requirements
 Understanding of foreign exchange regulations.
 Systems knowledge
o SAP BP/ SAP WEB UI

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o BOP CARD
o CTR
o FICA requirements
o Computer Literacy
o Card Processing System (CPS)
o Branch Delivery System (BDS)
o GOLDTIER
o FileNet
o Metro file
o System Applications Products Business Partner System (SAP BP)
 Planning and time management
 Risk Management
 Interpersonal Skills
 Communication Skills
 Conflict Resolution
 Understand how the functions relate to other Departments and Divisions within
Standard Bank
 Code of Banking Practice
 Vision and Values
 Code of Ethics
Preferred
qualification2
N/A
Preferred other
qualifications,
certificationsor
professional
memberships
N/A
Experience
Experience
required1*
 2-3 years’ experience in the Operations environment
 Knowledge of all systems used in Document Records and Data Management Department
 Customer Service Driven
 Interpersonal Skills
 Problem Solving/Decision making Skills
 Communication Skills
Experience
required2
Job Function: Choose an item.
Job Family: Click here to enter text.
Years: 1-2 Years
Experience Description: Click here to enter text.
Experience
required3:
Years: Choose an item.
Experience
preferred1
Job Function: Risk Management
Years: 1-2 Years

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Experience
preferred2
Years: Choose an item.
BehaviouralCompetencies
Behavioural
competency1*
 Being Proactive
 To be self-efficient and problem solving when carrying out daily functions.
 Be flexible and think laterally
 Maintain objectivity
 Live the Bank’s Values
Behavioural
competency2*
 Adhering to SLA and targets.
 To achieve daily and monthly targets
 Result orientated
 Manage time effectively, efficiently and meet deadlines
 Meet productivity targets
 Adhere to 6 S principles
Behavioural
competency3
 Effectiveness.
 To ensure output quality on work checked is below 1% error rate of the sample size.
Behavioural
competency4
Interacting with People
 Strong relationship building skills
Behavioural
competency5
Competency Label: Establishing Rapport
Serving our internal and external customers
 Ability to work with a diverse range of stakeholders
 Ability to operate efficiently under pressure and deal effectively with competing demands
Behavioural
competency6
Competency Label: Adopting Practical Approaches
Competency Description: Adopting practical solutions with an emphasis on learning by doing. This
competency requires individuals to utilise common sense when required. Ultimately, this competency is
important in order to ensure that organisations implement feasible solutions.
Behavioural
competency7
Competency Label: Upholding Standards
Competency Description: “Upholding Standards” within the organisation is important for ensuring that
high quality products and services are provided as well as for ensuring that trust is created and
maintained. Individuals need to focus on developing proper and discreet behaviour and to honour their
commitments in order to be effective at demonstrating this competency.
Behavioural
competency8
Competency Label: Following Procedures
Competency Description: The important behaviours associated with “Following Procedures” in the
organisation include adhering to rules, following instructions and being risk averse.
Technical Competencies
Technical
competency1*
MS Office(Word, Excel, PowerPoint and Outlook

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Technical
competency2*
Competency Label: Client Servicing
Competency Description: The ability to respond to client requirements, queries and complaints and log
order entries into relevant company system.
Proficiency Level: Choose an item.
Technical
competency3*
Competency Label: Copy from Technical Competency Library
Competency Description: Copy from Technical Competency Library
Technical
competency4
Technical
competency5
Technical
competency6
Leadership Competencies(forjobsin LevelsofWork3 to 7)
Leadership
Competency1
Competency Label: Choose an item.
Competency Description: Copy from Leadership Library
Proficiency Level Description: Copy from Leadership Library
Leadership
Competency2
Leadership
Competency3
Leadership
Competency4
Leadership
Competency5
Additional Job Dimensions
Business
accountability:
Impactonend
result*
Choose an item.
Description or examples: Click here to enter text.
Typical direct
reports for this job*
Job Title: Click here to enter text.
Number: Choose an item.
Job Title: Click here to enter text.
Indirectreports Job Family: Click here to enter text.
Financial Type of Budget: Choose an item.
Size of Budget (ZAR equivalent): Click here to enter text.

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accountability* Type of accountability: Choose an item.
Type of Budget: Choose an item.
Type of accountability: Choose an item.
Type of Budget: Choose an item.
Type of accountability: Choose an item.
Internal
relationships*
 Branches
 Banking Suites
 CIB
 IT
 GAML
 CPS business
External
relationships*
 SARB
 FIC
 SBSA Clients
Accountabilityfor
problem solving*
Problem solving
 Adopts a flexible and practical approach to different departmental records
management procedures to meet customer requirements.
 The jobholder will resolve problems by adherence to laid down policies and
procedures
 Quick to identify and act upon potential problems
 Immediate solutions to challenges by applying thorough sound judgment
Accountabilityfor
planningof
activities*
Planning
 Prioritises own workload to meet immediate service standards and ensure that
longer term projects are completed within defined deadlines.
Discretionallowed
for decision
making*
Choose an item.
Decision making
 Handle authority expediently, be orientated towards immediate accomplishments
and be a firm decision maker.
 Consider all the facts, options and outcomes prior to making decisions
 Respond to changes in the operating environment to ensure customer’s needs
are met.
 Able to take the initiative within limits of authority.
 Day to day decisions making in order to ensure optimal levels of customer service
Work environment* Working Conditions 1: Choose an item.
Working Conditions 2: Choose an item.
Physical Requirements 1: Choose an item.
Physical Requirements 2: Choose an item.

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RegulatoryRequirements:
RegulatedRole:* Yes
Regulationsthat
apply:
Choose an item.
ForJob ArchitectureUseonly:
Date Published Click here to enter a date.
Level of Work Choose an item.
Job Evaluation
Outcome
Job Evaluation Points: Click here to enter text.
Grade Table: Choose an item.
Assigned Grade: Choose an item.
Job Requester Click here to enter text.
Job Approver Click here to enter text.
Job Family
Approver
Click here to enter text.
SA Market Survey
Match
Market Survey Name: Choose an item.
Market Survey Reference Number: Click here to enter text.
CountrySurvey
Match
(to be captured against
position)
Country Survey Name: Click here to enter text.
Country Survey Reference Code: Click here to enter text.
Job evaluatedby Click here to enter text.
Competencyprofile
formally
completed?
Choose an item.
ObjectCode <<To be assigned in SAP>>
Industry job code: Click here to enter text.

Standard Bank Job Description Template- Regulatory Reporting

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