Michelle Glenn-Brandon is a senior account manager with over 10 years of experience in customer service, sales, and operations management in the mobile technology industry. She has a proven track record of exceeding sales goals and improving business performance through leadership, relationship building, and data analysis. Her technical skills include Adobe Creative Suite, Microsoft Office, HTML, CSS, and mobile platforms.
How high performance sales managers need to drive the change in how we implement sales technology. Learn actionable tips on how to improve sales technology-driven results within a sales team.
How high performance sales managers need to drive the change in how we implement sales technology. Learn actionable tips on how to improve sales technology-driven results within a sales team.
Driving Down Meeting Costs & Improving ReturnSignUp4
In an economy where planners are expected to do more with less, realizing opportunities for significant savings will not only drive down meeting costs, it will also impact your bottom line. These strategic cost reductions have the potential to save your organization thousands of dollars annually. This presentation will highlight those strategic savings techniques including:
Value of implementing meetings technology
Data automation vs. manual processes
Strategic improvements for return
Innate ability to revitalize operations and reinvigorate underperforming, cross-functional teams and divisions to drive strong and sustainable productivity gains toward fulfillment of corporate goals; excel at developing and implementing innovative solutions to complex and challenging problems with a hands-on, lead-by-example style that fosters a culture of teamwork, shared mission and dedication to operational excellence; self-motivated; flexible; proactive; proven leadership skills; analytical; enthusiastic; able to develop strong working relationships and engage other teams across the organization.
A Performance-Driven Operational Leadership, Management, Marketing, Business Development, Growth & Innovation Professional with strong skills in the following areas: Market Research/Analysis; Marketing Leadership; Turnaround Management; Sales; Continuous Process & Performance Improvement; Presentations, Negotiation & Closing; Strategic/Tactical Planning; Leadership, Training & Team Building; Project Management.
Driving Down Meeting Costs & Improving ReturnSignUp4
In an economy where planners are expected to do more with less, realizing opportunities for significant savings will not only drive down meeting costs, it will also impact your bottom line. These strategic cost reductions have the potential to save your organization thousands of dollars annually. This presentation will highlight those strategic savings techniques including:
Value of implementing meetings technology
Data automation vs. manual processes
Strategic improvements for return
Innate ability to revitalize operations and reinvigorate underperforming, cross-functional teams and divisions to drive strong and sustainable productivity gains toward fulfillment of corporate goals; excel at developing and implementing innovative solutions to complex and challenging problems with a hands-on, lead-by-example style that fosters a culture of teamwork, shared mission and dedication to operational excellence; self-motivated; flexible; proactive; proven leadership skills; analytical; enthusiastic; able to develop strong working relationships and engage other teams across the organization.
A Performance-Driven Operational Leadership, Management, Marketing, Business Development, Growth & Innovation Professional with strong skills in the following areas: Market Research/Analysis; Marketing Leadership; Turnaround Management; Sales; Continuous Process & Performance Improvement; Presentations, Negotiation & Closing; Strategic/Tactical Planning; Leadership, Training & Team Building; Project Management.
Results proven sales and brand strategist with a history of maximizing revenue, driving market share and position products for explosive growth. An accomplished, energetic, experienced and innovative results driven leader with proven ability to create, develop and execute the entire gamut of products and services that tangibly increase a businesses revenue stream. Excellent communication and public speaking skills. Driver of change noted for creating winning environments, building top performing teams and cross functional collaboration. Bilingual - Spanish. Key strengths:
Sales • Training and Development • Business to Business Sales • Sales Management
Pipeline Maintenance • Business Development • Coaching • Leadership Development
Change Management • Executive Leadership • Executive Management • Microsoft Office • Global Sales
Channel Sales • Real Estate • Communication Skills • Advertising Sales • Digital Advertising
Interpersonal Skills • Digital Media
1. Michelle Glenn-Brandon
Atlanta, Georgia 30339 | mglennbrandon@gmail.com
SENIOR ACCOUNT MANAGER
Customer Excellence •Market Management •Strong Mobility Background •Direct Sales
SUMMARY OF QUALIFICATIONS
• Successful in operation re-structures to address business growth; company P&L; and service improvement.
• Ability to meet or exceed monthly goals in a high stress environment.
• Highly developed leadership, relationship building, and influencing skills.
• Excellent time management and project management skills.
• Strong analytical skills to ensure activity is on target with goals and overall strategy.
• Liase with cross-functional teams to identify target audiences and develop effective product positioning.
• Exceptional skills in customer service, analysis, accountability, recruiting, and systems processes.
• Adept at creating and implementing innovative inventory management processes to increase sales and revenue.
• Successfully created product demonstrations; produced and delivered webcasts.
• Created and implemented webinars -- hands-on; face-to-face delivery of product / services; and technical training.
• Technical – Adobe Photoshop, Illustrator, InDesign, Microsoft Office Suite, HTML, CSS, Android, and iOS.
• Excellent analytical skills with problem identification and resolution.
PROFESSIONAL EXPERIENCE
Premium Retail Services Dec 2015 – Present
Field Sales Manager, Samsung Mobile
• Partner with wireless carrier partners (MetroPCS, T-Mobile, Sprint, Verizon) to create sales contests and
incentives to drive sales of Samsung products.
• Created Demand Generation Sales Contest that yielded an average of 45% YOY increase in select stores and an
84:1 ROI.
• Increased sales of select retail doors in assigned territory by 76% YOY within first six months in role.
• Manage and execute large and small-scale product launches, coordinating daily with cross-functional
departments.
• Delivers consistent and engaging positioning for all brand and product-related messaging.
• Conduct training and workshops to educate carrier partners on new products and services.
• Primary proofreader and compiler of weekly Market Insights for district.
Google Experience Manager/Assisted Sales Representative, Google
• As a Google Specialist educated consumers and retail associates on key features of Google products including
Chromecast, Chromecast Audio, Chromebooks, and OnHub Wireless Router.
• Increased sales of Google products by 150% in assigned territory.
Verizon Wireless 2007 – 2015
Solutions Manager – McDonough, GA (2015) A level store
• Managed a sales team of 24 employees in a high profile, high volume location to meet and exceed monthly sales
goals.
• Developed, trained, motivated, and coached sales team to produce desired high performance results.
• Increased Customer Experience Rating to 65% for two consecutive quarters.
Solutions Manager – East Point, GA (2013 – 2015) B level store
• Lead the team to finish number two out of 90 stores in growth in the Georgia/Alabama region for 2013.
• Generated a lift of 115% to quota to move the store from a C level location to a B level.
• Created inventory control processes that were adopted at the regional level, while enabling sales to have direct
access to inventory ultimately driving revenue improvement.
• Implemented procedures that reduced inventory discrepancies from 150 to 28 line items, and shrink dollars to $40
within the first three months.
Device Specialist – Smyrna, GA (2012 – 2013)
2. Michelle Glenn-Brandon Page 2
• Designed smartphone workshop presentations that increased accessory revenue 200% from attendees and reduce
returns to less than five percent.
• As lead Device Specialist delegated back-end duties, workshop scheduling and inventory management.
• Provide Peer-to-Peer coaching on systems trainings, new device launches.
EDUCATION
B.S. Business Administration Concentration Marketing
University of South Alabama, Mobile, Alabama