Satish Kumar Melkani is seeking a challenging position as a customer support engineer. He has over 7 years of experience in roles such as system administrator, IT facility management engineer, and customer support executive. His technical skills include installing and troubleshooting Windows and Linux operating systems, configuring networks and firewalls, and resolving hardware and software issues for desktops and servers. He holds technical qualifications like MCTS Windows 7 certification and CompTIA A+ and N+ certifications.

1. Satish Kumar Melkani
Mobile no: +91-9739898459
Email ID: satishmelkani@gmail.com
Current add- B-502 Major Residency, 1st Lancer Road, Masab Tank,
Hyderabad 500028
Objective
To secure a challenging position in a growth oriented organization where I can effectively contribute my engineer-
ing skills and knowledge.
Key Strengths
Positive - Don’t Give up Attitude, Quick & Productive Decision Making, Flexible & Adjustable Nature, Emotional
attachment towards job, A shoulderto help always, Oriented towards customer service, Good communication skills.
Technical Skills
 Installing & troubleshooting the hardware devices RAID & Drivers
 Installation of windows Server 2012, 2008, 2003 & Configuration of Hyper-V, Vmware, DNS, AD-DS,
DHCP and Resolving Network related issues.
 Installing, Configuring, Administering & Troubleshooting of Windows XP, vista, Win 7, Win 8.
 Configuring & Troubleshooting of Microsoft Outlook 2013,2010,2007,2003
 Wireless modem configuration
 Create and maintain comprehensive documentation
 Linux OS installation & configuration
 Daily maintenance and problem resolution, operating systempatches and software upgrades,and routine
hardware configuration
Professional Experience (3 Year+)
Sr. Customer Support Engineer, Binary System Pvt Ltd Bangalore, March 2nd 2015 to April 13th 2015
Roles and responsibilities: Working at client location (RV collage of engineering Bangalore)
 Managing an environment of Windows server 2008 with more than 2000 number of users.
 OS installation- Windows 8, windows 7, windows XP, Linux, Ubuntu & configuration.
 Printer installation configuration and network sharing.
 Desktop & serverhardware maintenance & replacement if needed.
 Resolving network related issues such as Wi-Fi configuration, VLAN related issues.
 MS Outlook configuration.
 Solution to windows application related issues to end users.
IT-Facility Management Engineer (System Administrator), Binary Systems Pvt Ltd Bangalore, July 3rd 2012 to
15th March 2014.
Roles and responsibilities: Worked at Client location (Bizprout Corporate Solution Pvt Ltd)
 Managing an environment of Windows server 2012, 2008 & 2003.
 Firewall Administration (Cyberoam, UTM-CR 50ia NAR-4060 ) for Web and mail Security,
 Administration of Active Directory, RD Server and web server running in the network
 Creating User ID, mail ID for new user in Active directory, adding systems to domain & configuring user
profile
 Fileserver Sharing and security permission configuration and DFS configuration.
 Data backup of servers in daily basis plan, backing up data in network location (ntbackup, Windows Server
2008 full backup, files and folders backup) restoring the backup.
 Installation and configuration of RAID 5 on IBM Blade 3640 Server with Windows 2008
 Installation & configuration of Windows OS 8, Win 7, XP and Drivers on Desktop & laptop systems.
 Symantec Endpoint protection manager 12.1 Server administration.

2.  Managing remote desktop environment (Desktop Virtualization) using thin client systemand dedicated
server for roaming users.
 Installing and troubleshooting of Microsoft application MS office 2013, 2010, 2007, .net, etc. as well as
updating patch. And non-MS Software such as java, adobe,Tally, Paysmart, Ncode signature, etc.
 VPN configuration, using remote application such as teamviewer, showmypc, etc
 Vendor Management and following calls using ticketing tools
 Managing day to day task, technical calls & other technical issues on the network.
System Administrator, VAYS InfoTech Pvt Ltd. Bangalore, July 01-2011 – June 30th -2012.
Roles and responsibilities:
 Solution for desktop operation both hardware and software.
 Have been Supervising and performing the installation of new IT network equipment, systemsoftware and
desktop computer.
 Planned routine repairs and/orsystemupgrades.
 Providing instruction to team regarding basic support and quality standards.
 Tested the IT networking systems,monitored the performance & maintained computer systems of the or-
ganization.
 Updated management on a regular basis through reports, email, and presentations.
 Made use of Helpdesk systems to make work-load prioritization, to update calls.
 Documented and maintained supply of all required inventory
 Performing regular maintenance of company peripheral, network devices, printers and scanners.
 Performed technical support,including escalation of problems and incident identification with subsequent
resolution.
 Ensured functionality of desktop & Laptop systems throughout departments by regular checks and
maintenance.
Customer support Executive, Crossword Bookstores Pvt Ltd. Bangalore, 6th October 2010 to 30th April 2011.
Roles and responsibilities:
 Selling books, stationery,& electronic product.
 Arranging store according to the plan with team.
 Giving right information to the customer about products,such as reviews, demand, and Product Avail
ability in the same store or in other stores all over the India.
 Convincing to customer to become a member of the organization & an explanation for the benefit of the
plan.
 Handling case counters,such as belling.
 Stood 2nd in achieving annually sale & in membership plan.
Customer Support Engineer, G.N.D.Computer’s, Delhi, 1st January 2009 to 1st November 2009
Roles and responsibilities:
 Installation & configuration of OS (Microsoft windows 2000, Xp, Windows Vista) & maintenance of the
customer’s system.
 Installation of driver & otherapplication, on Microsoft windows.
 Selling & Dealing for the IT product such as, Desktop, Laptop, KBD, Mouse,Printer, switch, peripheral
devices – printers and scanners.
 Applying SystemRestore, Backup & Restore Data.
 Installation of antivirus, such as McAfee, Quick Heal, Avast, Symantec, E-scan , kaspersky, AVG, Avira,
etc.
 Maintained and co-ordinated supply of all required inventory.

3. Technical Qualification
 Microsoft Certified Technology Specialist Windows 7 ﴾MCTS)
Microsoft Certification ID: 8496554
 CompTIA A+N+ (Hardware & Networking) from Professional labs pvt Ltd.Pune
 Completed certification of MS- Office from F-TEC computer Education Shakarpur, New Delhi
Academic record
No
Examina-
tion
School / College University/ Board
Year of
Passing
1 B.A.
M. B. Govt. P. G. College, Haldwani,
Nainital, Uttarakhand
Kumaun University, Nainital,
Uttarakhand
2010
2
12th Kheem Ram Arya
G.I.C. Pahar Pani, Nainital
Board Of School Education Utta-
rakhand 2007
3
10th
Govt. H.S.S Bheera Pani Nainital Uttarakhand Shiksha Evam Parik-
sha Parishad 2005
Personal Information
DOB : 04-02-1989
Gender : Male
Nationality : Indian
Marital Status : Single
Language known : English, Hindi.
Address : S/O Sh. Kishan Chandra Melkani, Village Selalekh, PO Paharpani,
Nainital-263132, Uttaranchal Pradesh.
Hobbies
Making Friends, Observing & Predicting other’s nature, swimming, bicycle riding,
Declaration
I solemnly declare that above entries in this resume are true and correct to the best of my knowledge and belief. If I
get a chance I assure,I shall do my work very sincerely and most conscientiously.
Date: Satish Kumar Melkani