This document is a resume for Sagar Sudhakar Deshpande seeking managerial positions in operations, marketing, business development, or business analysis. He has over 4 years of experience in operations management, business development, and people management working at The Federal Bank Ltd. as an Assistant Manager. He is educated, having a JAIIB certification and an MMS degree in Marketing. His experiences include managing high value transactions, overseeing operations, and handling various banking products and services for corporate and retail clients.

1. SAGAR SUDHAKAR DESHPANDE
Mobile: 09920142390  E-Mail: sagar_deshpande85@yahoo.com, desh87.sagar@gmail.com
 SEEKING MANAGERIAL ASSIGNMENTS IN OPERATIONS | MARKETING | BUSINESS DEVELOPMENT |
BUSINESS ANALYSIS WITH AN ORGANIZATION OF REPUTE PREFERABLY NBFC OR IT INDUSTRY 
Location Preference: Mumbai
EXECUTIVE SUMMARY
o JAIIB & MMS (Marketing) professional with 4+ years of experience in Operations Management, , Business
Development and People Management.
o Currently working with The Federal Bank Ltd. In Corporate Banking Branch as Assistant Manager.
o Developed competency in managing operations and implementing strategies towards enhancing market
penetration, business volumes and growth.
o A strategic planner with expertise in analysing the systems & procedures and contributing significantly towards
improved financial performance and heightened productivity.
o Relationship development expertise that compliments the ability to aggressively build solid client base and
drive revenue growth.
o Well versed with Banking operational skills in Finacle software.
o Proven leadership and team building skills, coupled with the ability to direct strong team in managing customer
relationships and providing services.
CORE COMPETENCIES
 Strategic Planning  Business Development  Marketing Management
 Operations Management  Client Servicing  Wealth Management
 Liaison & Coordination  Business Analysis  People Management
CAREER CONTOUR
Since Sep’11 with The Federal Bank Ltd. as Management Trainee / Assistant Manager
Key Deliverables
o Handling various operations including managing daily high value transactions for corporate clients like Videocon
Industries, TATA Motors, etc.
o Steering operations with focus on devising policies & directives; overseeing their implementation to ensure
achievement of pre-set goals and mission.
o Looking after corporate business deals worth Rs.5500 Cr. for Nariman Point Mumbai; managing operation for
clients dealing in GILT accounts i.e. G-Sec & Corporate Bonds.
o Mapping client’s requirements & providing them best products / solutions; handling customer queries relating
to retail liabilities: Savings Account, Current Account, Term Deposit, ATM Maintenance, Home Banking Services,
Deliverables dispatch details and other services provided by the Bank within the desired time.
o Ensuring minimum turnaround time for resolving customer complaints and maintaining high customer
satisfaction levels.
o Identifying causes for dissatisfaction among customers & taking steps to overcome the same;
o Looking after customer escalations / complaints follow up with relevant bank branches; queries related to retail
asset: gold loan, overdraft facility against gold ornaments / bullions.
o Handling technology products of banking like mobile banking, net banking activation, POS machines
implementation at shops, E-FEE at educational institutes.
o Responsible for loan processing; scrutinising document for different types of retail loan like car loan, housing
loan, loan against property, educational loan and SME loan documentation.
o Overseeing loan disbursement activities like registered mortgage, submission of title deeds, etc.
Jul’07-Nov’08 with Learning Mate Solutions Pvt. Ltd. (Andheri MIDC) as Developer
Key Deliverables
o Involved in developing online courses for Pearson, Tata Mc-Grawhill, Houten Mifflin; published e-Books for
Pearson, Tata Mc-Grawhill and Houten Mifflin publishers.
o Effectively worked on Moodle, BlackBoard, WebCT; responsible for deploying online modules for clients like
Pearson, Tata-McGraw hill.
Key Accomplishments
o Recipient of Performance of the month award in Aug’08.
o Successfully completed highest number of online courses in quarter.

2. ACADEMIC CREDENTIALS
o JAIIB from IIBF, Mumbai in 2013.
o MMS (Marketing) from Indira Institute of Business Management, University of Mumbai in 2011. (Secured 79%)
o B.E. (Computer) from A.C. Patil COE, University of Mumbai in 2007. (Secured 70%)
ACADEMIC PROJECTS
Title: Determining the preference of customers for fabric brand through retailers Duration: 2 months
Organization : Raymond Ltd., Thane
Scope: Project was aimed at determining the status of importance of brand ‘Raymond’ in MBO`s & local retail
shops in the market; the factors driving the purchase of particular brand of fabric by a customer and to find out
the customer brand preference while purchasing fabric of different categories like suits, safari, and trouser etc.
Determined the customer choice & needs in fabric during different occasions like festive season, office use, regular
use & weddings for various brands.
Title: Application of image processing using steganography Duration: 6 months
Organization: In-house Project Team Size: 4 members
Scope: Involved in developing application using ASP, JavaScript and SQL Server 2000; secured the online voting
process using the concept steganography, automating the manual system, incorporating security, efficient
validation. Also, designing and coding.
DISSERTATION
Title: Corporate Social Responsibility (CSR) project for NGO: Population First: “Save girl Child”
Organization: Mahindra (Nanhi Kalis)
PROGRAMMES
o Undergoing a 250-hour comprehensive performance-based Leadership Development Programme by Stratecent
Consulting, to acquire the following skills:-
- Negotiation Skills, Problem Solving Skills, Systems Thinking, SPIN Selling, Strategy, Lateral Thinking,
Balanced Scorecard, Business Performance Measurement
o Completed a Personality Development Programme (CDP) from Ecole Solitaire with renowned Speaker Mr.
Minocher Patel.
IT SKILLS
Operating Systems : Windows, DOS
Packages : MS Office (Word, PowerPoint, Excel)
Language : C, C++, VB. Java
DBMS : SQL, Oracle
PERSONAL DOSSIER
Date of Birth : 8th
July 1985
Passport No. : G5006305
Address : 101, Kaustubha Apartments, Modak Lane, Gandhi Chowk, Bajarpeth, Kalyan (W)