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SAGAR SUDHAKAR DESHPANDE
Mobile: 09920142390  E-Mail: sagar_deshpande85@yahoo.com, desh87.sagar@gmail.com
 SEEKING MANAGERIAL ASSIGNMENTS IN OPERATIONS | MARKETING | BUSINESS DEVELOPMENT |
BUSINESS ANALYSIS WITH AN ORGANIZATION OF REPUTE PREFERABLY NBFC OR IT INDUSTRY 
Location Preference: Mumbai
EXECUTIVE SUMMARY
o JAIIB & MMS (Marketing) professional with 4+ years of experience in Operations Management, , Business
Development and People Management.
o Currently working with The Federal Bank Ltd. In Corporate Banking Branch as Assistant Manager.
o Developed competency in managing operations and implementing strategies towards enhancing market
penetration, business volumes and growth.
o A strategic planner with expertise in analysing the systems & procedures and contributing significantly towards
improved financial performance and heightened productivity.
o Relationship development expertise that compliments the ability to aggressively build solid client base and
drive revenue growth.
o Well versed with Banking operational skills in Finacle software.
o Proven leadership and team building skills, coupled with the ability to direct strong team in managing customer
relationships and providing services.
CORE COMPETENCIES
 Strategic Planning  Business Development  Marketing Management
 Operations Management  Client Servicing  Wealth Management
 Liaison & Coordination  Business Analysis  People Management
CAREER CONTOUR
Since Sep’11 with The Federal Bank Ltd. as Management Trainee / Assistant Manager
Key Deliverables
o Handling various operations including managing daily high value transactions for corporate clients like Videocon
Industries, TATA Motors, etc.
o Steering operations with focus on devising policies & directives; overseeing their implementation to ensure
achievement of pre-set goals and mission.
o Looking after corporate business deals worth Rs.5500 Cr. for Nariman Point Mumbai; managing operation for
clients dealing in GILT accounts i.e. G-Sec & Corporate Bonds.
o Mapping client’s requirements & providing them best products / solutions; handling customer queries relating
to retail liabilities: Savings Account, Current Account, Term Deposit, ATM Maintenance, Home Banking Services,
Deliverables dispatch details and other services provided by the Bank within the desired time.
o Ensuring minimum turnaround time for resolving customer complaints and maintaining high customer
satisfaction levels.
o Identifying causes for dissatisfaction among customers & taking steps to overcome the same;
o Looking after customer escalations / complaints follow up with relevant bank branches; queries related to retail
asset: gold loan, overdraft facility against gold ornaments / bullions.
o Handling technology products of banking like mobile banking, net banking activation, POS machines
implementation at shops, E-FEE at educational institutes.
o Responsible for loan processing; scrutinising document for different types of retail loan like car loan, housing
loan, loan against property, educational loan and SME loan documentation.
o Overseeing loan disbursement activities like registered mortgage, submission of title deeds, etc.
Jul’07-Nov’08 with Learning Mate Solutions Pvt. Ltd. (Andheri MIDC) as Developer
Key Deliverables
o Involved in developing online courses for Pearson, Tata Mc-Grawhill, Houten Mifflin; published e-Books for
Pearson, Tata Mc-Grawhill and Houten Mifflin publishers.
o Effectively worked on Moodle, BlackBoard, WebCT; responsible for deploying online modules for clients like
Pearson, Tata-McGraw hill.
Key Accomplishments
o Recipient of Performance of the month award in Aug’08.
o Successfully completed highest number of online courses in quarter.
ACADEMIC CREDENTIALS
o JAIIB from IIBF, Mumbai in 2013.
o MMS (Marketing) from Indira Institute of Business Management, University of Mumbai in 2011. (Secured 79%)
o B.E. (Computer) from A.C. Patil COE, University of Mumbai in 2007. (Secured 70%)
ACADEMIC PROJECTS
Title: Determining the preference of customers for fabric brand through retailers Duration: 2 months
Organization : Raymond Ltd., Thane
Scope: Project was aimed at determining the status of importance of brand ‘Raymond’ in MBO`s & local retail
shops in the market; the factors driving the purchase of particular brand of fabric by a customer and to find out
the customer brand preference while purchasing fabric of different categories like suits, safari, and trouser etc.
Determined the customer choice & needs in fabric during different occasions like festive season, office use, regular
use & weddings for various brands.
Title: Application of image processing using steganography Duration: 6 months
Organization: In-house Project Team Size: 4 members
Scope: Involved in developing application using ASP, JavaScript and SQL Server 2000; secured the online voting
process using the concept steganography, automating the manual system, incorporating security, efficient
validation. Also, designing and coding.
DISSERTATION
Title: Corporate Social Responsibility (CSR) project for NGO: Population First: “Save girl Child”
Organization: Mahindra (Nanhi Kalis)
PROGRAMMES
o Undergoing a 250-hour comprehensive performance-based Leadership Development Programme by Stratecent
Consulting, to acquire the following skills:-
- Negotiation Skills, Problem Solving Skills, Systems Thinking, SPIN Selling, Strategy, Lateral Thinking,
Balanced Scorecard, Business Performance Measurement
o Completed a Personality Development Programme (CDP) from Ecole Solitaire with renowned Speaker Mr.
Minocher Patel.
IT SKILLS
Operating Systems : Windows, DOS
Packages : MS Office (Word, PowerPoint, Excel)
Language : C, C++, VB. Java
DBMS : SQL, Oracle
PERSONAL DOSSIER
Date of Birth : 8th
July 1985
Passport No. : G5006305
Address : 101, Kaustubha Apartments, Modak Lane, Gandhi Chowk, Bajarpeth, Kalyan (W)

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resume_sagar_

  • 1. SAGAR SUDHAKAR DESHPANDE Mobile: 09920142390  E-Mail: sagar_deshpande85@yahoo.com, desh87.sagar@gmail.com  SEEKING MANAGERIAL ASSIGNMENTS IN OPERATIONS | MARKETING | BUSINESS DEVELOPMENT | BUSINESS ANALYSIS WITH AN ORGANIZATION OF REPUTE PREFERABLY NBFC OR IT INDUSTRY  Location Preference: Mumbai EXECUTIVE SUMMARY o JAIIB & MMS (Marketing) professional with 4+ years of experience in Operations Management, , Business Development and People Management. o Currently working with The Federal Bank Ltd. In Corporate Banking Branch as Assistant Manager. o Developed competency in managing operations and implementing strategies towards enhancing market penetration, business volumes and growth. o A strategic planner with expertise in analysing the systems & procedures and contributing significantly towards improved financial performance and heightened productivity. o Relationship development expertise that compliments the ability to aggressively build solid client base and drive revenue growth. o Well versed with Banking operational skills in Finacle software. o Proven leadership and team building skills, coupled with the ability to direct strong team in managing customer relationships and providing services. CORE COMPETENCIES  Strategic Planning  Business Development  Marketing Management  Operations Management  Client Servicing  Wealth Management  Liaison & Coordination  Business Analysis  People Management CAREER CONTOUR Since Sep’11 with The Federal Bank Ltd. as Management Trainee / Assistant Manager Key Deliverables o Handling various operations including managing daily high value transactions for corporate clients like Videocon Industries, TATA Motors, etc. o Steering operations with focus on devising policies & directives; overseeing their implementation to ensure achievement of pre-set goals and mission. o Looking after corporate business deals worth Rs.5500 Cr. for Nariman Point Mumbai; managing operation for clients dealing in GILT accounts i.e. G-Sec & Corporate Bonds. o Mapping client’s requirements & providing them best products / solutions; handling customer queries relating to retail liabilities: Savings Account, Current Account, Term Deposit, ATM Maintenance, Home Banking Services, Deliverables dispatch details and other services provided by the Bank within the desired time. o Ensuring minimum turnaround time for resolving customer complaints and maintaining high customer satisfaction levels. o Identifying causes for dissatisfaction among customers & taking steps to overcome the same; o Looking after customer escalations / complaints follow up with relevant bank branches; queries related to retail asset: gold loan, overdraft facility against gold ornaments / bullions. o Handling technology products of banking like mobile banking, net banking activation, POS machines implementation at shops, E-FEE at educational institutes. o Responsible for loan processing; scrutinising document for different types of retail loan like car loan, housing loan, loan against property, educational loan and SME loan documentation. o Overseeing loan disbursement activities like registered mortgage, submission of title deeds, etc. Jul’07-Nov’08 with Learning Mate Solutions Pvt. Ltd. (Andheri MIDC) as Developer Key Deliverables o Involved in developing online courses for Pearson, Tata Mc-Grawhill, Houten Mifflin; published e-Books for Pearson, Tata Mc-Grawhill and Houten Mifflin publishers. o Effectively worked on Moodle, BlackBoard, WebCT; responsible for deploying online modules for clients like Pearson, Tata-McGraw hill. Key Accomplishments o Recipient of Performance of the month award in Aug’08. o Successfully completed highest number of online courses in quarter.
  • 2. ACADEMIC CREDENTIALS o JAIIB from IIBF, Mumbai in 2013. o MMS (Marketing) from Indira Institute of Business Management, University of Mumbai in 2011. (Secured 79%) o B.E. (Computer) from A.C. Patil COE, University of Mumbai in 2007. (Secured 70%) ACADEMIC PROJECTS Title: Determining the preference of customers for fabric brand through retailers Duration: 2 months Organization : Raymond Ltd., Thane Scope: Project was aimed at determining the status of importance of brand ‘Raymond’ in MBO`s & local retail shops in the market; the factors driving the purchase of particular brand of fabric by a customer and to find out the customer brand preference while purchasing fabric of different categories like suits, safari, and trouser etc. Determined the customer choice & needs in fabric during different occasions like festive season, office use, regular use & weddings for various brands. Title: Application of image processing using steganography Duration: 6 months Organization: In-house Project Team Size: 4 members Scope: Involved in developing application using ASP, JavaScript and SQL Server 2000; secured the online voting process using the concept steganography, automating the manual system, incorporating security, efficient validation. Also, designing and coding. DISSERTATION Title: Corporate Social Responsibility (CSR) project for NGO: Population First: “Save girl Child” Organization: Mahindra (Nanhi Kalis) PROGRAMMES o Undergoing a 250-hour comprehensive performance-based Leadership Development Programme by Stratecent Consulting, to acquire the following skills:- - Negotiation Skills, Problem Solving Skills, Systems Thinking, SPIN Selling, Strategy, Lateral Thinking, Balanced Scorecard, Business Performance Measurement o Completed a Personality Development Programme (CDP) from Ecole Solitaire with renowned Speaker Mr. Minocher Patel. IT SKILLS Operating Systems : Windows, DOS Packages : MS Office (Word, PowerPoint, Excel) Language : C, C++, VB. Java DBMS : SQL, Oracle PERSONAL DOSSIER Date of Birth : 8th July 1985 Passport No. : G5006305 Address : 101, Kaustubha Apartments, Modak Lane, Gandhi Chowk, Bajarpeth, Kalyan (W)