This document is a resume for Bhaskarananda Prasad Saha, who has over 13 years of experience in banking operations including sales, assets, liabilities, and digital banking. He is currently a Digital Banking Manager at HDFC Bank but seeking a Senior Manager position where he can utilize his experience. Some key details include that he has expertise in areas like telecom, banking operations, mutual funds, insurance, and digital banking products from various banks. He has held positions at HDFC Bank, Axis Bank, and ICICI Bank managing products like auto loans, payroll cards, salary accounts, and more. He has an MBA in finance and qualifications in financial accounting, markets, depository operations, and insurance

1. Bhaskarananda Prasad Saha
503/C wing, Building No-3, Sradha CHS, Opp- Singhad
College, MHADA, Chandivali, Mumbai-400072, Maharashtra,Mob:8652249491;
Email:bhaskar.p.saha@gmail.com
OBJECTIVE:
A highly experienced and competent banking professional having a background of banking and finance
field, now seeking a position of Senior Manager in Banking where my experience will be utilized and my
knowledge will be updated.
PROFESSIONAL SKILS
 Excellent communication and interpersonal skills
 Good presentation and organization skills with educational experience.
 Expert in handling customers with grievance.
 Excellent analytical, statistical and digital skills.
 13 year of experience in Banking Operations - Sales, Liability-Assets & Branch Banking as well
as Digital Banking.
AREAS OF EXPERTISE
 Telecom Industry (Reliance Communication)
 Banking Operation (ICICI Bank).
 Mutual Fund Services (ICICI Prudential).
 Life Insurance Services (ICICI Prudential).
 On-line Share Trading and Demat (ICICI
Securities).
 HDFC Bank Digital Banking.
 Axis & HDFC Bank Auto Loan.
 HDFC Phone Banking.
 Customer Care Service (Reliance
Communication).
 Payroll Cards/Reward Cards/Gift Cards(Axis
Bank).
 ICICI Bank / Axis Bank Personal Loan.
CAREER PROFILE
HDFC Bank Limited, Mumbai
Digital Banking Manager (August 2014 till date)
Job Profile: As Digital Banking Manager for Prime Channel (April 2016 till Date)
• Handling 30,000 Customer ID of HDFC Prime Customers.
• Handling Prime Customer Base of 15 Branches of Mumbai.
• Supervising 15 Relationship Managers/ Personal Bankers of HDFC Prime Channel.
• Coordination with all 15 Branches and resolving customer’s query and Maintaining CRM within 100%
TAT.
• Cross Sell of New Auto Loan, Used Car Loan, Personal Loan, Home Loan, Credit Card ,Life Insurance,
General Insurance, Loan Against Property, Gold Loan.
• Handling "Per Call Productivity" experiment. One call to customer to pitch all on line banking products.
• Promoting Payzaap App, Chillr App, Net–Mobile Banking, Online-AL, Online-PL, Online-CC. PL2CC.
Job Profile: As Digital Banking Manager for Auto Loans (August 2014 to March 2016)
• Sharing innovative ideas for digital regular business generation with the help of online channels i.e.
Inbound as well as Out Bound Tele calling, Web Sites etc.
• Supervising 40 Tele-callers and 20 executives for Auto Loan pilot projects.
• Co-ordinating with other verticals like Personal Loan, Home Loan, Credit Card, MECVM and CLCM.
• Handling "Per Call Productivity" experiment. One call to customer to pitch all of the on- line banking
products.
• Handling and other web portals..
• Co ordinations with Credit Team, Sales Team , Operations Team as well as Dealers.
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2. Axis Bank Limited, Mumbai
Manager – Salary Accounts & Auto Loans (April 2013 to August 2014)
Job Profile: Manager for Auto Loans (April 2013 to August 2014)
• Handling Alternative Channels.
• Handling Bankbazaar.com, Cardekho.com & IBM Online Leads.
• Arranging various activities at corporate for Personal Loan & Auto Loans & Credit Cards.
• Visiting Axis Bank Branches and creating awareness about the product.
• Meeting with HNI, Priority & Wealth customers for the Prime Segment car requirement.
• Co-ordinating with branches and ASC for Loan disbursal etc.
Job Profile: Manager for Prepaid Salary A/C/ Payroll Card (December 2012 to March 2013)
• Handling Liability products i.e. Payroll Cards, Reward Cards and Gift Card.
• Activation of cards/accounts and transfer amount to the same (Operations).
• Meeting new Corporate acquisition targets.
• Daily visit to Corporate houses and resolving their queries on priority basis
• Creating good relationship with corporate basically with HR Manager, Accounts Manager or
Administrative Manager.
• Handling a team of 10 people reporting from various locations of Mumbai-Thane.
ICICI Bank Limited, Mumbai (Lower Parel)
Corporate Manager – Salary Accounts (February 2007 to December 2012)
Job Profile: As Manager of Corporate Salary A/C Lower Parel (Jan 2010 to Dec 2012)
• 70% Sales & 30% Operations CASA.
• Frequent visit to corporate houses and resolving their operation related queries on priority basis.
• Creating good relationship with corporate heads like HR Heads, Financial Manager, Accounts
Manager or Administrative Manager.
• Cross selling of Mutual fund, Life insurance, General insurance, Fixed Deposits, Gold Coins to the
mapped corporate Wealth, HNI customers.
• Regular visit to ICICI Bank Branches for better Operations and Sales coordination.
Job Profile: As Privilege Banker: Operations Mumbai Fort (April 2009 to Dec 2009)
• Handling HNI, Wealth and Privilege customer operation related Queries & Cross Selling.
• Mutual Fund retail as well as institutional selling and advising Portfolio with ICICI Securities.
• Cross selling of Mutual fund, Life insurance, General insurance, Fixed Deposits, Gold Coins
Job Profile: As Demat desk in charge: Operations (April 2008 to March 2009)
• As an in-charge of DEMAT Desk at Fort
• Online share trading with ICICI Direct assistance.
• Cross Selling LAS, Mutual fund, Life insurance.
Job Profile: As Verifying Officer: Operations (Feb 2007 to march 2008)
• As an in-charge of DD and Pay Order Desk verifying & issuing DD and PO to customers.
• Co-coordinating with nearby branches and clearing houses and RPC.
• As a Cash Verifying Officer verify all the cash transactions exceeding the limit of the cash teller.
• As an in-charge of Transfer Desk verifying all the transfers and co-coordinating between all
the officers of the related desks.
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3. Reliance Infostreams Pvt Ltd
Customer Service Officer Operations (December 2004 – February 2007)
• As a member of NRI Off line Project used to communicate through e-mails to USA, UK,
Canada,
Australia, New Zealand based ‘Reliance India Call ‘ customers, closing their cases, escalations etc.
• As a member of Off line (Reliance Petroleum) communicating through e-mails to the customers
regarding their issues, debiting customers accounts against invoices in running the transactions as
per the request from the various Retail outlets across the country. Tracking records of various
feedbacks and suggestions from the customers.
• As a member of Outbound Collections and Welcome Call Team communicating with the
Platinum and Gold customer of Reliance Communications and doing MACD and sending e-mails
for monthly statements
EDUCATION
• MBA in Finance from Sikkim Manipal University (2009).
• Master of Commerce from Vidyasagar University (2004)
• B.Com, from North Bengal University. (2001)
OTHER QUALIFICATIONS
• Certification in Financial Accounting Package (FA) from Excel Ltd
• National Stock Exchange Certification in Financial Markets (NCFM)-NSDL Depository
Operations
• National Stock Exchange Certification in Financial Markets –AMFI –Mutual Fund (advisor)
• IRDA Certification for Insurance (Corporate Agent L-2)
• NCDO Certification (National Securities Depository Limited)
• National Stock Exchange Certification in Financial Markets (NCFM)-Derivative Module.
TRAININGS/ SEMINARS/ COMPLETIONS
• Attended training on “Financial Services” .
• Attended several seminars on “Investments, Equity markets, Mutual Funds”.
• Participated in the school and college level various cultural competitions.
PERSONAL PARTICULARS
• Date Of Birth: 23rd
January 1979.
• Language Known: English, Hindi & Bengali.
• Marital Status: Married.
• Field of interest: Playing Cricket, Watching Movies, Business News.
• Location Preference: Mumbai, Kolkata, Pune & Banglore.
• Present CTC: 8.5 Lac p.a.
• Expected CTC : 30% increment on existing CTC.
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4. Signature of the candidate:……………………………………………..
Date:……………………
Place:………………….
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