Mr. Chirdeep KN is seeking a position as an Application Support or Production Support Lead Engineer with over 10 years of experience in production support, database administration, and Unix support. He has expertise in areas like client support, configuration, troubleshooting, and maintenance. His strengths include strong analytical and problem solving skills and being a team player. He has experience working with technologies like Oracle, Sybase, Unix, and shell scripting.

1. CURRICULUM VITAE
Mr.K N Chirdeep
Banashankari -1 stage
Bangalore-5600050
Mobile: 9980525199
Email: chirdeep_m@yahoo.co.in
OBJECTIVE:
Seeking the position of Application Support / Production Support Lead Engineer in IT industry, while
integrating technical expertise and leadership skills that drives organizational performance to higher levels.
EDUCATIONAL QUALIFICATION:
BE ( Bachelors of Engineering)Telecommunications
M V Jayaram College(Vishveshwaraiah University)
PROFILE SUMMARY:
Overall 10 years of experience in Production and Application Support, DBA Activities and Unix support.
Expertise in the areas of Client & User support, configuration, troubleshooting maintenance. My strengths
include Strong Analytical and Problem Solving skills and very good Team Player.
 8 years experience in production Support involving Oracle, Sybase and Unix technologies.
 Hands on experience in Oracle, Sybase and shell script
 Monitor application jobs for any possible issue
 Handling and resolving any escalation
 Enhancing the performance of the existing system
 Performed Database creation, system backups and recovery
 Analyzing different types of CR’s and finding root cause
 Team player with a strong work ethic, committed to hard work.

2. SKILL SETS:
Databases Sybase 12.5;Oracle 9i, 10g
Operating Systems Windows 9X/XP/2003 Server , Unix, HP-UX,AIX,LINUX,
Languages Shell Scripting, SQL
Case Tools FTP, Putty, Citrix, Tidal, DA tool, Asset Control, SQL*Plus, Export/Import,
RMAN, SQLyog
Database Sybase ,Oracle(9i/10g)
PROFFESIONAL CREDENTAILS:
1. Senior Managed Application Support Engineer
Integral Development Corporation
Decemberr 2015 – Present Bengaluru Area, India
• Responsible for monitoring & maintaining all FX trading systems - FX Grid, FX Inside Professional, FX
Inside White Label, FX Power Trader, FX Inside Alpha, FX Cloud and True FX
• Effectively deployed and upgraded FX Grid and adaptors by demo, staging and production
• Aptly monitoring, backing up system, rotating logs, applying security patches , resolving security
issues
• Developing database monitoring tools & resolving database issues on white label systems
• Responsible for Outage management in-case of any system outage & review and reporting issues to
Engineering team
• Responsible for monitoring the FX trading plant using Nagios.
• Regularly updating system as new versions of FX application arrives
• Monitored IT Policies, IT Service management process and catalyzed realignments to make the
system more effective
2.Worked with Lore Software Solutions as “Senior Software Engineer” from Aug 2011 till date.
Client : Investment Technology Group (ITG) is a specialized brokerage and financial
technology firm which is at the forefront of electronic trading from 1987. Our software is used by leading
portfolio managers, hedge funds and brokers for functions like portfolio management, order management,
trade execution and pre/post-trade analytics.
Team Size : 5 members
Role : Support
Responsibility : Production Support
Software : Sybase, UNIX, Shell Scripting, Oracle, Asset Control
ROLES AND RESPONSIBILITIES:
. Production support on applications in Market Data, Equity, Forex.and Asset Control

3. . Carrying out Database Purging and defrag activity on the applications to ensure the application
performance improvement.
. Performing logical data backup using Export/Import.
. Performing DR activities like BCP.
. Handling application support team for high performance as well as managing all escalations related to
Applications at best way, such a way that only important escalation reaches to higher level.
. Tracking of all Application related calls/queries.
. Following-up with application vendors for resolution of product issues within SLA.
. Maintaining UAT and production integrity and following Release and change processes for new module.
. Preparing support related documentation.
. Managing DR (Disaster Recovery) synchronization at application level.
. Refreshing UAT database/application with production in regular intervals to ensure latest data available for
testing on UAT.
. Following Change Management Process for implementing a change into Production environment.
. Raising RFC (Request For Change) for production changes & presenting to Product Management Team with
proper justification, impact analysis & approvals from related stakeholders.
. Provide update patches for operating systems and update system configuration to improve efficiency.
. Database and manual testing on UAT (User Acceptance Test) before implementing any patch or release in
production environment.
. Monitor system activities and logs.
. Automating jobs through scripts and setting up cron jobs..
3. Worked with MModal as “Application Support Engineer” from Jun 2010 July 2011.
ROLES AND RESPONSIBILITIES:
. Understand issues and rapidly assess severity level of support requests.
. Implementing new releases.
. Triage technical issues, performing defined diagnostic functions.
. Quickly resolve software problems through troubleshooting, working with the client and escalating to
Testing, Product Management and Development when appropriate
. Business process study & looking day-to-day activities of production database, Monitoring its growth and
performances
. Creating RFC as and when the request is raised by clients and production centers and following up with the
concerned team from the time of the marshal is created, tested and implemented till the closure.
. Participate in new product rollouts, testing, documentation and operational improvement projects
4. Worked with DTS Information Systems Pvt Ltd as “Application Support Engineer” from AUG 2009
to Jun 2010.

4. 5. Worked with HEWLET PACKARD as "Technical Support Engineer" from SEP 2007 to SEP 2008
PERSONAL DETAILS:
Name : Mr. Chirdeep KN
Date of Birth : 25th Mar 1982
Nationality : Indian
Father Name : Dr.Nagaraj . KT
Martial Status : Married
Srengths : People Management, Positive altitude, Assertive, Quick Learner, Team Player
Launguages Known : English, Hindi & Kannada
DECLARATION: I hereby acknowledge that the above given information is true to my knowledge.
Date : Signature