1. Career Overview
Core Strengths
Accomplishments
Work Experience
Jennifer Vaughn
5002 1/2 Harvey RD
Crosby, TX 77532
M: 832-985-1365
jennyrvaughn@yahoo.com
Dedicated Customer Service Representative motivated to maintain customer satisfaction
and contribute to company success.
Strong organizational skills
Order processing
Excellent communication skills
Customer service-oriented
Invoice processing
Specialize in Specialty Gases and
Industrial Gas market and Hard Goods
Excellent time management
Analytical problem solver
Dependable
Goal-oriented
Advanced computer skills
Safety-oriented
Provided Customer Support to Internal and External Customers in relation to Specialty
Gases and Industrial Gases and Hard goods. Was on the Safety Committee. Maintain a high
level of customer service by assisting sales force via telephone, email, fax. Daily
communication with sales force personnel regarding quotes, order status, deliveries,
backorders and issues pending. Assist accounts receivable with problem invoices, research
and gather supportive documentation and submit corrections as required. Accurately
completed all daily, Weekly, Monthly Paperwork on a timely basis. Run various reports from
SAP,SGI/PPM system, and process information. Special projects, special reports, new
company acquisitions
April 2015
to
Current
Baytown, TXCoastal Welding Supply
Inside Sales
Knowledgeable and fully trained on the latest products an technology in the welding
industry. Enter orders for walk in customers ,help customer with all there needs from hard
goods and Machines to gases. Answer phones, responded to emails and quote. Help with
cash Apps and billing of tickets. Work in a tracking system that tracks all in coming and out
going of cylinders. Work closely with distribution and the drivers to insure all our customers
needs are meet on a daily basis.
September 2008
to
April 2015
La Porte, TXAir Liquide America Specialty Gases
Customer Service Rep III
Duties included, but not limited to: Heavy customer service, preparing quotes for both gases

2. and hard goods, creating new part numbers for blends, entering orders, and billing. Visiting
new and current customers with outside salesmen to insure customer satisfaction. Entered
all internal standards for all the Air Liquide US locations. Was on Safety Committee sat in 2
hour safety meets once a month and conducted different safety site serves with the six areas
to be inspected with in our plant. Work closely with our distribution team and lab to insure
orders were going to go when promised. Highly analytical with an extreme aspiration for
excellence. Very organized, professional, and detail oriented. Great interpersonal skills and
ability to interact well with all team members throughout the organization. Also worked for
about 8-9 months in our bulk department as Administrative Assistant. Super User of Bulk
Distribution System in Oracle. Responsible for shift confirmation process to ensure timely
invoicing of customers in order to reduce DSO. Completed DD-250's for all product delivered
to government facilities. Verified medical delivery paperwork in order to ensure strict FDA
compliance. Did fuel reports for all my trucks and drivers. Did all the Filling of orders and
Cert papers. Paid all the bills for my location and scheduled all safety meeting for the three
locations I work with. I worked with Bayport , Freeport, Victoria.
March 2007
to
September 2008
Houston , TXGulf Marine Industrial Supplies
Purchasing Agent
Full Service Marine Supply- Deck Stores, Engine stores, cabin stores & Bonded Supplies. I did
the stock purchasing for Houston, Louisiana, Florida, California. Safety Equipment,
Inspection, Life Boats, Elevators, Extinguishers with cert papers marine spare parts supplier
& exporter world wide. We strived to meet customer needs and requirements at all times and
wherever possible with out compromising from our quality. By achieving product and
service excellence through teamwork and continuously improving work process.
March 2004
to
March 2006
Houston, TXAirGas South West
Regional Specialty Gas Coordinators.
Provided customer support to internal and external customers in relation to Spec Gas.
Reviewed requisitions for vendors ordered products. Review requisitions for stock transport
orders for spec gas products. Convert the requisitions to purchase orders. Updated
distribution lead times as necessary. Setup info record for vendors/materials. Setup source
list- this may include extending materials to the production plant and maintaining that
plants material master parameters and source list. Creates and executes production
orders/purchase orders and any stock transport order. Run report to ensure EPO purchase
orders are submitted to vendor. Receive order acknowledgements from vendors and update
purchase orders with vendor ship date and order review PO, expedite, report and follow up
with vendors on purchase orders that are late. Worked with branches to redeploy slowing
moving or excess inventory. Maintain a high level of customer service by assisting sales force
via telephone, email fax, daily communication with sale force personnel regarding quotes,
order status, deliveries, back orders, and issues pending. Assist account receivable with
problem invoices, researched and gathered supporting documentation and submitted
corrections as required. Completed all daily , weekly, monthly paperwork on a timely basis.
Run various reports from SAP,SGI/PPM systems and processed information. Special projects,

3. Educational Background
special reports, new company acquisitions.
November 1998
to
March 2004
Houston, TXMatheson Tri-gas
Customer Service
Matheson Produces an supplies Specialty and Industrial gases and gas handling equipment
in the United states and Internationally. The company offers semiconductor, Medical,
Welding, Atmospheric, and Bulk along with cylinder gases for customers using gases in there
labs, plants, fabrication shops, and processes. It also designs and manufactures gas
purification systems, generators, delivery systems, filters, Purifiers, detection equipment,
control valves, and management accessories; and gas cylinder enclosures, source manifolds,
and panels, as well as helium recovery solutions. In addition, the company provides support
engineering, and systems management services to analytical laboratories and semiconductor
manufacturers worldwide. Order entry, quotes, filling, billed tickets. Helped the outside sales
team, visited customers. Help customers build the correct flowmeter for there process and
help insure they did not order a bomb when purchasing a blend.
1996 LUBBOCK, TX, USCORONADO HIGH SCHOOL
High School Diploma: ALL REQUIRED
Miller Welding School
Lincoln Welding School
Buggo Training
Smith and Harris Training on hard goods
Victor and ESAB training
Specialty gas training with Matheson Trigas, Airgas, and Air Liquide
Training on Julian dates and Medical cert training
Been to Houston Safety Council Training for Safety Committee First aid Training and CPR
Training Also went to a training class throw Shell when I was in High school for project
business that counted for several college hours.