ZHONGHAN ZHANG
Aventura, FL, Cell: (626) 465-8620
Email: zzhan037@fiu.edu
EDUCATION:
Florida International University, Miami, Chaplin School of Hospitality & Tourism
Management
Bachelor of Science Degree Hospitality Management August 2015
Courses: Human Resources Management, Hospitality Marketing Strategies, and Meeting Planning
Tianjin University of Commerce, Tianjin, China, TUC-FIU College of Hospitality
Management
Bachelor of Science Degree Hospitality Management August 2014
Experience
Tianjin University of Commerce, Tianjin, China, Director of School Union
l I schedule a plan to how to organize a 50-60 students award ceremony.
l I direct 10 students as a team, and divided them into three groups. Make sure they have own
responsibilities in the preparation of ceremony.
l Everyone worked best according to the plan and enjoyed ceremony. June 2012-January 2014
Tianjin University of Commerce, Tianjin, China, Team Member od SRT PLAN Activity
l I visited two Hostels to know the theme and future plan of Hostels.
l I did interviews with Hostel managers.
l After the interviews, we post the Youth Hostel to social media such as Weibo, and it increased
the customers’ interest to go to the Hostel. December 2013
Yue Sun, Tianjin, China, Assistant Restaurant Manager
l Responsible for providing great customer service to approximately so guests on a daily basis.
l Translated for international customers who dined in the restaurant.
l Suggested techniques to the manager on decreasing customer-waiting time, which resulted
decreasing customers complaints. July 2013- September 2013
Additional Information
• Volunteer of Western Tianjin Hotel during the World Economic Forum
• Volunteer of 19th
Volvo China Open
• Volunteer - S.O.B.E, Burger Bash, Best of the Munchies, Gifting Suite
• Languages- Chinese, English

Zhonghan Zhang-Resume

  • 1.
    ZHONGHAN ZHANG Aventura, FL,Cell: (626) 465-8620 Email: zzhan037@fiu.edu EDUCATION: Florida International University, Miami, Chaplin School of Hospitality & Tourism Management Bachelor of Science Degree Hospitality Management August 2015 Courses: Human Resources Management, Hospitality Marketing Strategies, and Meeting Planning Tianjin University of Commerce, Tianjin, China, TUC-FIU College of Hospitality Management Bachelor of Science Degree Hospitality Management August 2014 Experience Tianjin University of Commerce, Tianjin, China, Director of School Union l I schedule a plan to how to organize a 50-60 students award ceremony. l I direct 10 students as a team, and divided them into three groups. Make sure they have own responsibilities in the preparation of ceremony. l Everyone worked best according to the plan and enjoyed ceremony. June 2012-January 2014 Tianjin University of Commerce, Tianjin, China, Team Member od SRT PLAN Activity l I visited two Hostels to know the theme and future plan of Hostels. l I did interviews with Hostel managers. l After the interviews, we post the Youth Hostel to social media such as Weibo, and it increased the customers’ interest to go to the Hostel. December 2013 Yue Sun, Tianjin, China, Assistant Restaurant Manager l Responsible for providing great customer service to approximately so guests on a daily basis. l Translated for international customers who dined in the restaurant. l Suggested techniques to the manager on decreasing customer-waiting time, which resulted decreasing customers complaints. July 2013- September 2013 Additional Information • Volunteer of Western Tianjin Hotel during the World Economic Forum • Volunteer of 19th Volvo China Open • Volunteer - S.O.B.E, Burger Bash, Best of the Munchies, Gifting Suite • Languages- Chinese, English