The document is a resume for Angeline S. Mercader that outlines her education, work experience, and qualifications. She received a Bachelor's degree in Mathematics from De La Salle University and has over 5 years of work experience in finance and business process roles at Citibank and Thomson Reuters. Her most recent role is as a Business Process Analyst - Manager at Citibank where she leads process improvement projects.

1. MERCADER, ANGELINE S.
9-A P. Gomez St.,
San Jose, Pasig City
(02)641-0204 / (02)641-0210; (0917)5600991
angelinesymercader@yahoo.com
OBJECTIVE To be part of an establishment to which I can employ the things I’ve
learned, my experiences, aptitudes and capabilities and accomplish an
efficient, systematic and consistent production in an industry.
EDUCATION
2005-2008 DE LA SALLE UNIVERSITY
Bachelor of Science degree in Mathematics with Specialization in
Business Application; Dean’s List: 1st
Term, SY 2005-06; 3rd
Term, SY
2007-08; 1st
Term, SY 2008-09; Outstanding Thesis, SY 2008-09
2001.2005 PHILIPPINE PASAY CHUNG HUA ACADEMY
High School Diploma, March 2005. 6th
Honorable Mention, 2005;
Organizations: Student Council President and Math Club President.
Awards: Mercury Drug Awardee for Excellence in Mathematics; Mercury
Drug Awardee for Excellence in Science; Mayor Peewee Trinidad
Awardee for Top Honors; Most Active Cadet Girl Scout of the Year 2004-
05; Girl Scout of the Philippines Loyalty and Service Awardee; Drum and
Lyre Corp. Loyalty and Service Awardee; Philippine Pasay Chung Hua
Academy Loyalty Awardee, Candidate for Ten Outstanding Students of
Pasay City , SY 2004-05; 7th
Honors (Year Level); 2nd
runner up in
Oratorical Contest; Mathematician of the Year, SY 2003-04; 4th
Honors
(Year Level); Best in Math; Service Awardee for GSP; 1st
runner up in
Declamation Contest, SY 2002-03;3rd
Honors (Year Level); Best in Math;
2nd
runner up in Declamation Contest, SY 2001-02
WORK EXPERIENCE
June ’09 - Present CITIBANK N.A.
Business Process Analyst - Manager
Citi Shared Services – FRO - Balance Sheet Reconciliations Department
• Manage project execution and timelines, coordinate team
members, report progress and manage expectations, risks and issues.
• Track and report process improvement savings and benefits.
• Establish and lead internal project teams in the identification,
design and delivery of process improvement initiatives.
• Facilitate business process redesign workshops with business
teams.
• Identify customer needs, conduct current state assessments,
create process maps and flows, identify waste and opportunities for
improvement, and develop future state designs.
• Apply Lean Thinking concepts and principles and propose and
analyze alternative solutions to streamline processes and enhance
controls.

2. MERCADER, ANGELINE S.
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• Identify process improvement enablers, develop new process
requirements and liaise with the development teams, coordinating new
process deployment.
• Prepare materials and present progress and accomplishments to
senior management.
• Build relationships with business leads and cross-functional team
members.
• Ensures that production is performed and executed within
Service Level Agreement (SLA) to maintain customer satisfaction
• Reviews items that cause un-reconciled balances between the
Subsidiary ledger and the General Ledger; the review also includes other
balance sheet issues such as aging, unsupported and unconfirmed
items, and abnormal balances
• Performs other forms of substantiating accounts based on the
profile of each account
• Prepares proof sheets for assigned accounts, reviews the details
of the outstanding balance and identifies and escalates issues, if any
• Ensures that errors and issues for assigned accounts are
identified, properly escalated and reported in a timely manner and
coordinates these with account owners from various units and
businesses for corrective action, and advises them of preventive actions
• Performs testing for system enhancements or resolutions to
ensure that updates/changes will not disrupt the production process once
implemented
• Leads or participates in regional or in-country projects that
promote innovation in the work station, cost savings, voice of the
employees and other activities that will make CSS as a workplace of
choice
• Develop a strong working relationship with the internal Citi
customers serviced by the unit, ensuring that high quality service
standards are maintained
• Develop customer service excellence
• It includes metrics distribution, conduct customer service calls
and initiate process improvements
• May also be assigned to projects and ad-hoc activities
October ’08 - June ‘09 THOMSON REUTERS
Financial Analyst
Financial Planning Analysis Department, Sales Team
Provide support in performing sales reporting, sales analysis and
decision making; Provide the actual effective sales report that helps the
revenue team in their revenue run rate analysis; Provide supervision in
the preparation of the sales report, management reports and segment
reports; Facilitate and coordinate any adhoc requests for financial
information from management; Provide the Asia Productive Report on a
regular basis for consolidation and Asia Sales reporting. Performing
analysis of actual sales weighing against the total amount of sales of the
prior month, prior year and the sales plan for the period to be able to
monitor the flow of sales periodically investigate the reason behind low of

3. high sales; recognize the contributions of clients from different reasons
and highly purchased/used products.
MERCADER, ANGELINE S.
-Page 3-
April - May ‘08 INTERNSHIP PROGRAM, United Coconut Planter’s Bank
Assigned in the Trust Operations Division; Portfolio Implementation
Department - Reconciliation of Stock Transaction sheet generated from
IMS system vs. confirmation of sales/Purchase of stocks from broker and
Certificate of Time Deposits detailed from other bank vs. transaction
sheet generated from IMS system, consolidation of number of shares
schedules for uplift to BDO; Accounting Department – Filing of various
Financial Statements and organization/counterchecking of Financial
Statements prior to submission to various clients.
OTHER ACHIEVEMENTS:
Jan – Mar ’09 Associate Financial Consultant
Institute of Financial Consultants – Certified Financial Consultant
Program
PERSONAL BACKGROUND
Born on July 9, 1988 in Pasay City, Philippines. Fluent in English, Filipino
and Chinese. Knowledgeable in using Microsoft Excel, Word and
PowerPoint and some statistical programs. Interests: Reading short
stories, answering puzzles and crosswords, in to sports, dancing and
singing. Dependable, trustworthy, realistic, willing to learn new things,
versatile, and has a strong personality. Has been a member of different
Chinese Organizations in the Philippines and abroad.
REFERENCES
Available upon request.