Gladys Wills-Major has over 15 years of experience in training and development, human resources, recruiting, and sales. She currently works as an adjunct instructor at Miami Dade College where she teaches various business skills. Previously, she held roles as a recruiter and trainer at Macy's, a patient financial specialist, and positions in banking including mortgage consultant and relationship manager. In her spare time, she founded a nonprofit mentoring program called Next Step Educational Mentoring where she mentors foster care students. She has multiple degrees from Barry University and Miami Dade College.

1. Gladys Wills-Major Home: 786-209-7291 – glwmajor@gmail.com
Core Competences:
Training and Development Production Management Writing Policies and Procedures
Team Building Conflict Resolution Employment Laws
Recruiting Social Media Application Tracking System (ATS)
Comptia A+ Website Building Public Relations
Work Experience
Miami Dade College, Miami FL - Adjunct Instructor -Miami, FL 06/14/2013 – Present
• Implemented the process of creating websites, linking social media and publishing blogs.
• Trained students on press releases, social media and public speaking for different audiences.
• Mentoring on negotiation, crisis management and defusing conflict.
• Evaluating scorecards for employee production and completing employee appraisals.
• Applied learning on Human Resource Staffing using application tracking systems, recruiting and selecting the right fit.
• Described laws that govern the Human Resource Department that promote equality, justice and employee safety.
• Explained the importance of social responsibility and organizations cultural branding.
• Developing an efficient and effective team for brick and mortar, and ecommerce.
• Training and Development for national and global organizations.
Macys, Miami FL - Recruiter/Trainer/Supervisor and Flex Sales Representative 11/2011- Present
• Recruited and interviewed over 1000 applicants for contingency employment.
• Selected and hired 700 applicants for the season.
• Trained new hires as they transition to new positions.
• Analyzed daily reports for employee goals and objectives and opened master system.
• Confirmed the daily staffing status within span of control and notified employees on-call if needed.
• Supervised 100 employees on goal objectives and resolved conflicts.
• Cross-trained throughout the organization in sales and Omni channels of technology.
Community Health of South Florida - Patient Financial Service Specialist 04/2012-04/2013
• Operated computers with accounting software to record, store, and analyze accounts receivable information.
• Checked postings, and documents for correct entry, mathematical accuracy, and proper codes.
• Classified, recorded, and summarized numerical and financial data to compile and keep financial records, using
computer journals.
• Operated 10-key calculators, computers, and copy machines to perform calculations and produce documents.
• Verified account receivable for Medicare, Medicaid and all other insurance carriers.
• Special project, worked on grant writing team to secure financing for non-profit organization.
• Special project, re-classified account receivable position to data analyst.
• Special project, worked with internal auditor on accounting file compliance.
• Cross-trained in call center, making and confirming appointments for medical staff.
Time Lapse – (Return to School and Seeking employment) 06/2009 -11/2011
Wells Fargo Bank - Mortgage Consultant 05/2008-06/2009
• Upside down forecasting for book of business and maintained pipeline.
• Examined, evaluated, and processed loan applications for FHA, Fannie Mae and Freddy Mac
• Worked with private investors for Jumbo Loans.

2. • Analyzed financial statements and credit reports for debt to income ratios to determine eligibility.
• Established and maintain relationships B2C and B2B and provided assistance with problems encountered.

3. First Horizon Bank - Relationship Manager 04/2007-05/2008
• Planned, directed, and coordinate the activities for workers in branch office also, implemented contracts with
brokerage firms, credit unions and community banks.
• Established and maintained relationships with business customers and provided assistance with problems.
• Recruited and trained staff members on policies, produces and products.
• Directed and delegated organizational functions to staff.
• Researched and analyzed updated regulations, guidelines and products for organizational leverage.
Volunteer and Community Outreach
Next Step Educational Mentoring – Founder/Mentor 06/2015 – Present
• Managing three divisions, (pre-secondary, secondary and post-secondary education programs)
• Mentoring Foster Care Students on Life Skills and Career Paths
• Coach students on SAT, ACT and applying to colleges
• Writing Resumes and Business Plans
• Assist Students with Job Placement
• Time Management Skills and Public Speaking
• Hosting and attending social networking events
• Completing Assessments and Evaluations for progress.
Education:
Barry University - Miami Shores, Florida
Bachelor of Professional Studies : Administration/Management
Master of Public Administration : Administration/Management
Master of Administration : Administration/Management
Miami Dade College - Associate of Arts : Computer Science