Senegal Norman has over 10 years of experience in social services working with diverse populations including adolescents, veterans, parolees, LGBT individuals, and those with mental illness or substance abuse issues. As a Care Navigator, Norman provides field-based services to HIV/AIDS patients, assisting with care plans and accompanying patients to medical appointments. Previously, Norman worked as a Senior Travel Agent supervising a sales team and arranging international travel. Norman also has experience as a Job Opportunity Specialist conducting interviews and determining eligibility for public assistance programs.

1. Senegal Norman
706 Riverside Drive • New York, NY 10031• (212) 690-8543
normansenegal@gmail.com
Ten Years Experience in Social Services
Public health and social service professional with experience working with adolescents, veterans,
parolees, the LGBT community, and individuals living with mental illness, substance abuse,
homelessness, and/or chronic illness.
RELATED EMPLOYMENT EXPERIENCE
Care Navigator Institute for Family Health Bronx, NY August 2012-Present
Provides field based services to a caseload of patients living with HIV/AIDS; Assisting,
maintaining, and creating effective solutions to keep patients engaged in healthcare. Helping
patients execute medical and social service goals. Provides health education according to
patient’s progress.
• Creates and maintains a Care treatment plan for a caseload of twenty five patients on a
weekly, monthly and quarterly basis
• Accompanies patients to and from appointments related to continuum of care.
• Facilitates refresher training for the Care Coordination team
• Monitors patient’s medication adherence and report results to Providers on a weekly
basis.
• Observes and documents medication side effects and adherence barriers. Maintains
electronic medical records and written grant documentation.
Senior Travel Agent Travel Agency New York, NY May 2008- August 2011
Sustained a customer centered sales environment, Recruited and trained sales team to meet
client’s demands, Supervised team members to reduce wait time for clients and improve client
satisfaction, Resolved client’s issues or concerns with courtesy and professionalism
• Arranged trips for clients, scheduled flights, and booked hotel packages and tours.
• Facilitated meetings with Sales Team to assess and improve sales goals
• Collaborated with Hotel Managers worldwide in order to plan, coordinate and execute
special events such as Destination Weddings
Job Opportunity Specialist HRA New York, NY May 2002-March 2007
Interviewed applicants and assessed their current socio-economic barriers in order to give them
the services they need to become self-sufficient, Worked in many aspects of people's lives, with
children and families, senior citizens, applicants with disabilities, recovering addicts, the
mentally ill, immigrants, and the homeless.
• Serviced applicants and participants by explaining the policies and procedures of the New
York City Human Resources Administration
• Conducted face to face interviews to make determination of eligibility for Public
Assistance, Medicaid
• Analyzed budgets in order to make decision on applicant’s eligibility for SNAP benefits.
EDUCATION
Bachelor of Arts in International Relations June 2001 Shaw University