This document is a resume for Phillip Sida summarizing his experience in customer service and human resources. Sida has over 10 years of experience in roles such as tax services specialist, auto loan collector, customer service manager, accounts payable associate, and collections representative. He has a bachelor's degree in technical management with a concentration in human resources management from DeVry University. Sida has strong skills in Microsoft Office, customer relations, and handling employee issues in compliance with EEO laws.

1. Phillip Sida
160 E. Vista Ridge Mall Dr. Apt.1412
Lewisville, TX 75067
(469)766-7453; philsida2014@gmail.com
Summary
Solid customer service professional with excellent interpersonal skills and knowledge of
human resources laws and standards, employee relations issues, Equal Employment
Opportunity (EEO) and affirmative action guidelines and laws. Keen understanding of
principles and procedures for personnel recruitment, selection, training, compensation
and benefits, labor relations and negotiation, and personnel information systems. Direct
experience with collections, data entry, client records, medical and dental claims, and
accounts payable. Extensive knowledge of Microsoft Office Suite
Highlights
Microsoft Outlook, Excel, Word, Access, PowerPoint, AS400, Bilingual – English and
Spanish
Education
DeVry University- March 2015
Bachelor of Science in Technical Management, concentration Human Resources
Management
Experience
CoreLogic (Bank of America) March 2009 to Current
Tax Services Specialist I
Richardson, TX
• Contact taxing authorities regarding property taxes paid in error due to
overpayments, duplicate payments, and incorrect parcels.
• Mail and fax correspondence to taxing authorities requesting refunds.
• Research property tax refund issues.
• Follow up with taxing authorities regarding status of refund request issues every
two weeks.
• Contact title companies regarding the collection of penalties for property taxes
not paid at closing.
AccounTemps January 2009 to March2009
Auto Loan Collector
Irving, TX
• Assigned to Chrysler Financial. Contacted customers to collect on past due
accounts.
• Collected payments from auto loan customers.
• Resolved issues and helped auto loan customers become current on loans.

2. Schwans September 2007 to December 2008
Customer Service Manager
Odessa, TX
• Home delivery service for route. Added new customers for route.
• Made sure customer had what they needed and suggested other items.
• Grew sales as much as possible.
• Worked out of Lubbock office from May 2007 till July 2007.
Michaels Stores January 2006 to June 2006
Accounts Payable Vendor Research Associate
Grand Prairie, TX
• Transferred to this position.
• Researched merchandise shortages from company stores.
• Determined whether disputed shortages should be paid back to vendor.
• Reconciled vendor statements by checking status on paid and unpaid invoices.
• Responded to vendor inquiries via phone, e-mail, or fax regarding past due
invoices.
• Maintained a good relationship with vendors.
Michaels Stores March 2002 to January 2006
Collections Representative
Irving, TX
• Made collection calls to customers regarding delinquent accounts.
• Handled accounts from the first stage of collections following early out and aging
accounts.
• Created payment plans and set up payments by phone.
• Averaged $400,000 in total dollar collections over the last three years.
• Helped deactivate gift cards purchased with returned checks.
• Received monthly top collector certificate several times.