Matthew Weiler is a student at Penn State Online Campus pursuing degrees in Information Technology and Business Management. He has over 5 years of professional IT experience including positions at the University of St. Francis Technology Support Center and White Oak Library. Weiler is seeking a full-time position utilizing his skills and knowledge of networking, Windows operating systems, troubleshooting, and ticketing systems.

1. Matthew Weiler
708 Wilcox Street, Joliet Il, 60435 | 847-909-2726 | matthewweiler@stfrancis.edu
https://www.linkedin.com/in/matthew-weiler-294163123/
Career Objective
Student at Penn State Online Campus, working towards a degree in Information
Technology as well as a Master in Business (Management). Possesses in-depth knowledge of
networking and IT troubleshooting. Experienced in desk support, image cloning, and a wide variety of
technical support assistance. Will graduate in spring 2019 with 5+ years of professional IT experience.
Seeking a challenging full-time position with a reputable company in which he can bring his
knowledge of IT concepts and ideas to the professional job community.
Education
Bachelor of Applied Science | Fall 2019 | Penn State Online Campus / Part-Time Student
o Major: Information Technology
o Minor: Networking and Information Technology
o Related coursework: Server Install and Configuration, Operating Systems, Active Directory,
Web Development Languages, Java, C++, MySQL
Skills & Abilities
o Microsoft Office 365
o LogMeIn
o Active leader among other team workers
o Can use and prioritize tickets in ticketing systems
o Extensive Windows OS knowledge including Windows 7, 8, and 10
o Is sharpening his Active Directory knowledge out of class
o Understands how to troubleshoot all problems in person and remotely
Experience (January 2014 – October 2017)
Technology Support Center | University of St. Francis | (January 2014 – November 2017)
o Used ticketing system, phone, email, and remote applications to maximize help desk function
o Deployed newly-updated computers and laptops university-wide
o Answered IT related questions and resolved most of the calls
o Improved personal IT knowledge, and trained other incoming workers
o Cloned images, and re-imaged computers and laptops using the FOG environment
White Oak Library | Contract Position | Summer 2017
o Rewrote all documentation for the IT environment
o Helped administer over applications (Deepfreeze Console, PC Reservation, Ninite Pro)
o Worked to document and complete tickets in proprietary ticketing system
o Monitored over several labs as well as all admin computer, phones, scanners, and printers
o Generated weekly reports from the servers and submitted them to library director