1. Nikolaos Maragkos
7232 Green Farm Rd West Bloomfield Michigan 48322 2489493201 maragkosnikos@gmail.com
Executive Summary
Information Technology professional with over 10 years’ experience in various functions including, help
desk management, project management, hardware, implementations, and end user support. Seeking
opportunities to work in Helpdesk Management and take on supervisory duties to internal, external
clients and staff with the aim to increase customer satisfaction and decrease costs. Strong passion for
working in team environments and individual assignments.
Core Qualifications
• Experience in management and supervision
• Great knowledge of software and hardware systems
• Implemented a management system integrated with the helpdesk software system in my previous business
• Methodology and strategy for determining staffing levels
• Efficient in diagnosing and responding to troubleshooting problems
• Ability to take on increasing responsibilities
• Established and maintained professional relationships with customers to better anticipate and satisfy their
needs
• Patience and flexibility to fit a particular situation
Education
M.S. Engineering in Data Communication, University of Sheffield January 2001
Upper Second-Class Honors (2:1)
Β.Α. Engineering in Electronics, University of Wales July 1999
Second-Class Honors Division 2
Professional Experience
“Webspinner”, Syros, Greece 05/2005 – 8/2015
Operation Manager - Owner
Independent business specializing in helpdesk support, computer sales, network services and computer repair and
building
• Managed sales of hardware and software, business and sales management
• Trained, supervised and coached high school students from Europe to become familiar with the industry of
IT before pursuing a degree in the field.
Nikolaos Maragkos

2. 7232 Green Farm Rd West Bloomfield Michigan 48322 2489493201 maragkosnikos@gmail.com
• Managed and supervised field technician staff of 4 employees
• Conducted market research related to new technologies in software, hardware and new IT products
• Provided support, configuration and troubleshooting for computers and peripherals. Resolved IT issues
through remote desktop or via telephone
• Launched public relations activities in the areas of university, town hall, hospital and primary and
secondary education
• Established excellent trusting relationships with clients and suppliers across several companies
Municipality of Poseidonia, Syros, Greece 2/2007 – 1/2011
IT Consultant
Consultant support to the Mayor of the Municipality of Syros-Hermoupolis
• Oversaw European projects related to the development of wireless broadband public hot spots
• Implemented new technologies and IT solutions related to issues of telecommunications, ERP software,
network solutions and hardware
• Provided technical support, user training, configuration maintenance, system administrator duties, active
directory and troubleshooting for computers and peripherals
University of the Aegean, Syros, Greece 5/2003 – 12/2006
IT Helpdesk Support Manager
Helpdesk support of information technologies in 24 Greek islands in Cyclades.
• Organized and managed the IT infrastructure of the University of the Aegean and the Greek Schools
National Network (Edunet)
• Managed and implemented the help desk and ticket system procedures, oversaw request prioritization and
escalation issues, managed and created accounts for 275 schools with over 3000 computers and over 2500
users.
• Managed and implemented a knowledge base and created training materials to resolve common IT issues
• Managed technical support services and offices for Primary, Secondary and High schools of the South
Aegean, resolving IT issues via telephone, email, and remote access
Additional Experiences
Primary Education Schools of Syros, Greece 1/2006 – 11/2007
IT Teacher
Teaching computer science in primary schools
• Introduction to computers, software and internet
• Basic concepts of hardware and software, peripheral I / O devices and storage units
• Microsoft windows environments and office package (Microsoft Word and Microsoft Excel)
• Getting familiar with internet tools and environment
Nikolaos Maragkos

3. 7232 Green Farm Rd West Bloomfield Michigan 48322 2489493201 maragkosnikos@gmail.com
Public Institute of Vocational Training, Syros, Greece 2/2004 – 6/2005
IT Teacher
Teaching in public institute of Vocational Training in the following modules
• Computer networks
• Introduction to intranet and telecommunications
• Management checking problems and network maintenance
Skills &Accomplishments
• Language skills: English (very proficient) Greek (native speaker)
• Advanced knowledge of Microsoft ® Windows environments and Office package (Word, Excel, Access,
PowerPoint and Outlook).
• Served as chairman of “Syros Tennis Club” for five years
• Excellent communication, organizational, and multi-tasking skills
• Punctual, efficient, and able to learn new tasks and assume responsibility quickly
Professional Organizations and Conferences
• Lexmark solutions training, May 2015
• Workshop: “National network of public administration SYZEFXIS”, Information Society, November
2009
• Invited speaker at international conference, Information technologies and communication in education;
“From planning to implementation of the Educational Portal of South Aegean, September,” 2004
• Technical assistance to congress in the subject of “Development of technologies of information and
education on teaching practice,” May 2004
Technical Skill & Interests
• Windows OS
• Microsoft Office
• Networking
• Building PC
• Adobe
• Tennis
• Jogging
Additional Information
• Immigrant status: Green Card
• Available for interviews via telephone, Skype or other media
Professional References

4. Mr. Nikos Tzimopoulos, Manager of IT center and new technologies
Division of secondary education syros Greece
Address : Livadia Manna Syros 84100
Phone: +306979776923
Email: ntzimop@otenet.gr
Mr Thomas Spyrou Professor in the University of Aegean
Address : Hermoupolis Syros Greece 84100
Phone: +302281097116
Email: tsp@aegean.gr