From CRM to CEM – monetizing real loyaltyRainer Uphoff
Customer Experience Management (CEM) keynote at the New York Loyalty Marketing and FFP Spring 2011 Conference, by Rainer Uphoff. See blog entry at http://ourpax.com/tools/from-crm-to-cem-monetizing-real-loyalty/
Captivate CX event summary - Dublin 7th May 2015Near Future
This is a summary of the first in a series of Customer Experience (CX or CE) events that we held on 7th May, Dublin in partnership with Graphic Mint.
During this two hour working session, three people with deep experience of this area talked about how to plan for and manage an ongoing customer experience engagement that helps you achieve increased customer satisfaction and deliver commercial objectives.
Siobhan Hennessy, Head of Customer Experience Management at Bank of Ireland explored her 10 key focal areas that ensure your CX programme is a success while Séamus T. Byrne, Director of CX at Graphic Mint and Dermot Casey, Principal of Near Future worked to map out and visualise a CX strategy and eco-system.
You can sign up for future event notifications at www.cxdublin.com
Join the author of “The Wallet Allocation Rule” as he dives into the research and analytics behind winning more share of wallet. In this session, Luke Williams explores the wallet allocation rule, and how changing methods or measurement and analysis, to more actively predict change, can be a sustainable competitive advantage.
Discover Drew Diskin's 5-Ps of CX in this informative framework for understanding and leveraging the customer experience to market and build excellent brands. This presentation was originally shared with Bryant University students, alumni and faculty worldwide.
From CRM to CEM – monetizing real loyaltyRainer Uphoff
Customer Experience Management (CEM) keynote at the New York Loyalty Marketing and FFP Spring 2011 Conference, by Rainer Uphoff. See blog entry at http://ourpax.com/tools/from-crm-to-cem-monetizing-real-loyalty/
Captivate CX event summary - Dublin 7th May 2015Near Future
This is a summary of the first in a series of Customer Experience (CX or CE) events that we held on 7th May, Dublin in partnership with Graphic Mint.
During this two hour working session, three people with deep experience of this area talked about how to plan for and manage an ongoing customer experience engagement that helps you achieve increased customer satisfaction and deliver commercial objectives.
Siobhan Hennessy, Head of Customer Experience Management at Bank of Ireland explored her 10 key focal areas that ensure your CX programme is a success while Séamus T. Byrne, Director of CX at Graphic Mint and Dermot Casey, Principal of Near Future worked to map out and visualise a CX strategy and eco-system.
You can sign up for future event notifications at www.cxdublin.com
Join the author of “The Wallet Allocation Rule” as he dives into the research and analytics behind winning more share of wallet. In this session, Luke Williams explores the wallet allocation rule, and how changing methods or measurement and analysis, to more actively predict change, can be a sustainable competitive advantage.
Discover Drew Diskin's 5-Ps of CX in this informative framework for understanding and leveraging the customer experience to market and build excellent brands. This presentation was originally shared with Bryant University students, alumni and faculty worldwide.
The Client Engagement Secret to Change your FINANCIAL ADVICE practice Forever!Harvey James
Discover the secret that you need to know so that your Australian Financial Advice practice can THRIVE from 2016 onwards by really engaging your Clients and delivering tangible value
BRAND IMPACT ON CUSTOMER EXPERIENCE PRESENTATION BY LEXDENChristopher Brooks
Financial Services Forum presentation highlighting how brand is included (or not) in financial services companies customer experience. With specific examples where branded CX is working and how to ensure brand stays on the agenda.
Upgrade Your Department: Tools for 2010 (Parks and Recreation)Ryan Hegreness
This presentation was given by Ryan Hegreness at the Northern New England Conference on Recreation in January, 2010. The session covers the following topics: Improving Routine Department Functions (surveys, job applications, forms), Improving Business Communication and Collaboration (networking, project management, communication tools, etc.), and Marketing and Customer Service (Social Media, Website Design).
Visit http://RecWebsites.com and http://RecSurveys.com to learn more about some of these services. To learn more about the presenter, visit http://ryan.hegreness.net.
This complete presentation has PPT slides on wide range of topics highlighting the core areas of your business needs. It has professionally designed templates with relevant visuals and subject driven content. This presentation deck has total of eleven slides. Get access to the customizable templates. Our designers have created editable templates for your convenience. You can edit the colour, text and font size as per your need. You can add or delete the content if required. You are just a click to away to have this ready-made presentation. Click the download button now. https://bit.ly/3nW7djD
This is the slideware from the live webinar hosted by inQuba in South Africa, on the 28th May 2020. The recording is available here: https://youtu.be/o74XndOxzR8
The Science of Creating Insurance Journeys That Your Clients Love
Do you really know why your clients are leaving, and exactly what you can do to keep them?
There are only a handful of reasons why clients leave their insurers. The good news is that a 100% boost in retention, acquisition and online conversion is now within reach.
The world has changed forever, but clients are still won or lost at moments of truth. During this webinar we discuss the following:
• The top reasons for churn in insurance
• How to solve for retention – the three categories of solutions
• How to create visibility of churn and retention throughout the business.
• How to get started!
Our guest speaker was insurance industry expert Clive Jainerain.
Best-selling author Lou Carbone will change the way you think about customer experience forever. Hear examples of companies bridging the brand canyon' to create on-going emotional connections with their customers. Understand how successful businesses find and manage experience "clues" and differentiate between brand management and experience management. Learn how to make the dynamic shift from making-and-selling to sensing-and-responding.
The Client Engagement Secret to Change your FINANCIAL ADVICE practice Forever!Harvey James
Discover the secret that you need to know so that your Australian Financial Advice practice can THRIVE from 2016 onwards by really engaging your Clients and delivering tangible value
BRAND IMPACT ON CUSTOMER EXPERIENCE PRESENTATION BY LEXDENChristopher Brooks
Financial Services Forum presentation highlighting how brand is included (or not) in financial services companies customer experience. With specific examples where branded CX is working and how to ensure brand stays on the agenda.
Upgrade Your Department: Tools for 2010 (Parks and Recreation)Ryan Hegreness
This presentation was given by Ryan Hegreness at the Northern New England Conference on Recreation in January, 2010. The session covers the following topics: Improving Routine Department Functions (surveys, job applications, forms), Improving Business Communication and Collaboration (networking, project management, communication tools, etc.), and Marketing and Customer Service (Social Media, Website Design).
Visit http://RecWebsites.com and http://RecSurveys.com to learn more about some of these services. To learn more about the presenter, visit http://ryan.hegreness.net.
This complete presentation has PPT slides on wide range of topics highlighting the core areas of your business needs. It has professionally designed templates with relevant visuals and subject driven content. This presentation deck has total of eleven slides. Get access to the customizable templates. Our designers have created editable templates for your convenience. You can edit the colour, text and font size as per your need. You can add or delete the content if required. You are just a click to away to have this ready-made presentation. Click the download button now. https://bit.ly/3nW7djD
This is the slideware from the live webinar hosted by inQuba in South Africa, on the 28th May 2020. The recording is available here: https://youtu.be/o74XndOxzR8
The Science of Creating Insurance Journeys That Your Clients Love
Do you really know why your clients are leaving, and exactly what you can do to keep them?
There are only a handful of reasons why clients leave their insurers. The good news is that a 100% boost in retention, acquisition and online conversion is now within reach.
The world has changed forever, but clients are still won or lost at moments of truth. During this webinar we discuss the following:
• The top reasons for churn in insurance
• How to solve for retention – the three categories of solutions
• How to create visibility of churn and retention throughout the business.
• How to get started!
Our guest speaker was insurance industry expert Clive Jainerain.
Best-selling author Lou Carbone will change the way you think about customer experience forever. Hear examples of companies bridging the brand canyon' to create on-going emotional connections with their customers. Understand how successful businesses find and manage experience "clues" and differentiate between brand management and experience management. Learn how to make the dynamic shift from making-and-selling to sensing-and-responding.
Sample PPT On Business Plan PowerPoint Presentation Slides SlideTeam
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Brochure - 5th Customer Experience Management Asia Summit Ann Liu
Asia's most well-established and trusted Customer Experience conference is back! Taking place in Singapore, 12-13 September with more than 50 industry speakers sharing their CX challenges and success stories, this event will explore topics such as proving CX ROI, enhancing brand experience, perfecting customer journeys, empowering employees and more. Don't miss out! Let this event be your guide on formulating the next step of your CX strategy!
Feel free to email me at ann.liu@iqpc.com.sg if you are keen to attend!
Business Framework Value Proposition Powerpoint Presentation SlidesSlideTeam
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Sample Ppt Business Proposal Powerpoint Presentation SlidesSlideTeam
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Propose your business with our professionally designed sample PPT business proposal PowerPoint presentation slides. It helps you generate more revenue through prospective clients. The purpose of business proposal is to define your business and its strategies to the prospective business clients so to grab a new business opportunity. This company proposal presentation slide will help in making your document more professional and ethical to share with your prospective business customers. Write a good proposal with this business proposal outline PowerPoint design including the elements like the general business information, details of your business promoters, and the details of your business location, the details about your business assets including tangible or intangible assets, the various business procedures and many more. Though business planning is being considered as a standout amongst the most critical procedure of your business and this PPT design will assist you managing all your business errands enough. Utilize this business plan PowerPoint design to clarify the business capacity of your business. Further such business structure will help in reducing your management exertion as well. Hence start instating this PPT layout. Our Sample Ppt Business Proposal Powerpoint Presentation Slides are absolutely fair in every deal. They eliminate any disparity. https://bit.ly/30hYX7w
Business Framework Value Proposition PowerPoint Presentation SlidesSlideTeam
Are you preparing to give PowerPoint presentation on business framework value proposition? Not finding the right designs and graphics? No worries! We present you, our predesigned and content ready business framework value proposition PowerPoint presentation templates. This customer value proposition PPT presentation will be useful for middle-level management to define company’s internal strategy to the senior level. It includes company overview, product, and services, elevator pitch, problem areas, find a solution, value proposition product & services, company revenue model & expense model. It also includes company’s growth strategy, competitive landscape, two product comparison, SWOT analysis, business shareholders pattern etc. Want to make PPT slides on business strategy, value proposition, personal value proposition, company values, customer value proposition framework, value proposition model and value marketing, employee value proposition, strategic management, value proposition model. You can deploy this value-focused enterprise model presentation. Download business framework value proposition PowerPoint presentation slides now. Get everyone to come to an agreement with our Business Framework Value Proposition PowerPoint Presentation Slides. It helps identify disputed aspects.
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Propose your business with our professionally designed sample PPT business proposal PowerPoint presentation slides. It helps you generate more revenue through prospective clients. The purpose of business proposal is to define your business and its strategies to the prospective business clients so to grab a new business opportunity. This company proposal presentation slide will help in making your document more professional and ethical to share with your prospective business customers. Write a good proposal with this business proposal outline PowerPoint design including the elements like the general business information, details of your business promoters, and the details of your business location, the details about your business assets including tangible or intangible assets, the various business procedures and many more. Though business planning is being considered as a standout amongst the most critical procedure of your business and this PPT design will assist you managing all your business errands enough. Utilize this business plan PowerPoint design to clarify the business capacity of your business. Further such business structure will help in reducing your management exertion as well. Hence start instating this PPT layout. Our Sample Ppt Business Proposal PowerPoint Presentation Slides are absolutely fair in every deal. They eliminate any disparity.
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A pitch deck template with sample copy to help technology startups sell their business concept to angel investors and VCs. Inspired by pitch deck words of wisdom from Dave McClure (500 Startups), AirBnb, Guy Kawasaki and Venture Hacks (the folks behind AngelList).
YOU MIGHT ALSO LIKE THESE PITCH DECK EXAMPLES & TEMPLATES:
> Airbnb pitch deck @ https://pitchdeckcoach.com/airbnb-pitch-deck
> Sequoia Capital pitch deck template @ https://pitchdeckcoach.com/sequoia-capital-pitch-deck
> FREE pitch deck template download @ https://pitchdeckcoach.com/free-pitch-deck-template
> Pitch deck guide with hints, tips, and a worked example @ https://pitchdeckcoach.com/pitch-deck-template
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Six sigma yellow beltTyzenia Renee Williams, Tonya wright, Ter.docxwhitneyleman54422
Six sigma yellow belt
Tyzenia Renee Williams, Tonya wright, Terrence willburn, Melissa Hoolulu, John banzali, ben
Ops 571
Professor soltys
March 19, 2018
1
Customers and Their Priorities
CUSTOMERS
Businesspeople
Travelers
Younger generation
PRIORITIES
Affordability
Incentives
Consideration
Many people choose Tesla for various reasons. Business people require the most luxury form of transportation and want to be seen getting out of a beautiful car as they pull up to work or family excursions. Each buyer has a different reason for purchasing the Tesla and each reason has a corresponding priority. Business people may prefer the convenience option that accompanies the car. Tesla’s are full of provisions for satisfying customer needs, like its electrical feature and environmental safeties. The Tesla are made to order by their customers with the options that they choose, certain items differ, but the convenience of service is available. Offering Wi-Fi is a reasonable perk for keeping customers connected with technology. All customers have similar opportunities and customers have several options. Tesla is certainly a competitor that strives to provide the appropriate, and necessary, amenities for their loyal customers. Customers prefer options, ease of travel, and particular amenities to get the most out of this beautiful car. In addition, employee and customer incentive programs are often a consideration for loyal customers. Incentives allow the customer affordability and economical provisions along with particular in Tesla perks. Other considerations, like safety and the green initiative exhibit the pensiveness of the company encourages customers to order their vehicles months ahead of time when they trade it in trade it back to the Tesla company.
2
Business objectives
To sell as many high quality units as possible
Maintain high customer satisfaction
Maintain a credible reputation
Six Sigma is a business improvement program that was designed originally for manufacturing companies However, its efficiency in furthering business objectives has made its way to a wide variety of project management, sales and marketing, and other organizations in need of an increase in quality and efficiency by identifying defects in the system and correcting it (Madhani, 2017). High end car brands such as Tesla have used Six Sigma to ensure quality in its products. Like any business, the objective is to sell as many high quality units as possible while maintaining high customer satisfaction, hence, a very credible reputation in the automotive industry.
Tesla manufacturers use this program to produce high quality cars that meet the high expectations of its clients. Ensuring that what they purchase with the very expensive car is worth every cent, Six Sigma professionals check every detail in the process of creating a masterpiece of a car.
3
Customer needs
Timely production
Detail precision with specifications
Inventory management
From the time a.
This presentation on Customer Experience Management was delivered at The Social CRM Conference in Singapore on the 21/01/2014. The event was attended by Senior Marketing Executives from around the Asia Pacific and Japan region.
Similar to CCW Interview: Tom Feeney, Safelite (20)
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
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As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
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Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
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Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
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Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
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What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
What is the TDS Return Filing Due Date for FY 2024-25.pdf
CCW Interview: Tom Feeney, Safelite
1. Introducing:
CCW is pleased to announce that Tom Feeney will be delivering a keynote on “The
Journey to Customer Centricity - People Powered, Customer Driven Strategy.”
Our CCW2017
VISIONARY
STRAGEGIST
Thomas M. Feeney
President & CEO
Safelite AutoGlass ®
enquiry@iqpc.com | www.callcenterweek.com | #CallCenterWeek
2. enquiry@iqpc.com | www.callcenterweek.com | #CallCenterWeek
The company has won numerous recent business awards
including:
2016 Stevie Silver Award for Sales & Customer Service (Customer
Service Leader of the Year category)
2015 1to1 Customer Champion Award
2015 Corporate Caring Award
2015 Loyalty360 CX Award: Customer Insights, Bronze Level
2015 Temkin Customer Experience Excellence (CE2) Award
Plus, Thomas has been honored as the 2015
American Red Cross Humanitarian of the Year
Award and is included in the 2016 Smart
Business “Smart 50” Leaders Award.
Don’t miss our Q&A with Tom. Learn more
about the company powers performance by
thinking “people first.”
Q: How would you define the culture of Safelite AutoGlass®, the largest provider of
vehicle glass repair and replacement services in the U.S.?
A:
Our vision is supported by two core principles - People Powered and, Customer Driven Being
People Powered means that we power our performance by thinking “People First” and by
having talented, happy and engaged people who deliver extraordinary results. Being Customer
Driven means we achieve extraordinary results by looking at our business through the eyes of
our customer, making it easy for them to do business with us and ensuring their experience is
memorable. The company has more than doubled since implementing this strategy.
Q: How would you define the culture of Safelite AutoGlass®, the largest provider of
vehicle glass repair and replacement services in the U.S.?
A: If you’re in business, you’re in the people business – and the people business is about relationships.
3. enquiry@iqpc.com | www.callcenterweek.com | #CallCenterWeek
Q: You operate five contact centers with 3,000 customer service representative seats
throughout the country. What performance statistics can you share with us?
A:
We proudly operate within the top 5 percent of the industry. Safelite’s contact centers take 14 million calls per
year with an average pick-up time of 11 seconds (2 rings), and 88% are picked up by the fourth ring at the
latest. Our customer satisfaction surveys show a 99% approval for our CSRs.
Q: We look forward to seeing you in Vegas. What do you hope to share at the
event?
A:
Our focus on our people and our customers has made us the best in our industry. Best practices for customer
satisfaction can be replicated in any business, and we're sharing our secrets to success! Plus, I’m looking
forward to meeting the audience!
Join Us!
Visit: www.callcenterweek.com
Email: enquiry@iqpc.com
Call: 1-800-822-8684
3 ways to register:
