1. RESUME
Mohd Ismail Zaker
E-mail:ismailzaker@gmail.com
ismail.zaker@valuelabs.com
Mobile: +91 9848333952
Dedicated & highly motivated professional with experience Total 6 yrs. (Relevant: 3 yrs.) as
a Network Engineer L2 (Switching & Routing), Hands on Experience on Cisco Catalyst
Switches 6500, Configured (Routers 2600, 3600, 3700) & Knowledge of Switching &
Routing. Managed DNS & DHCP Network. Seeking a long-term opportunity where my
Professional Experience, Education and abilities would be beneficial for the growth of my
employer and myself.
Work Experience as a [Network Engineer L2 (Switching & Routing):
 Joined ValueLabs LLP (as a Network Engineer L2). Working on different
Vendors Devices in different Projects, HPMoonshot Servers 1500/Switches 5900,
Cisco Switches/Routers L2 & L3,Firewalls: Fortigate, Monitoring Links/Site to
Site VPN tunnel Links on Solar Winds, Coordination with Internal and Onsite
Engineers.
 Worked in HCLTechnologies Ltd (as a Remote Support Engineer L2), Working as
a Network Engineer L1 (Switching & Routing LAN Support Engineer) in (1.
HCLTechnologies Ltd for its Client (GTECH India Pvt. Ltd), 2. Wipro
Technologies Ltd/Genpact India. (Through Wipro InfoTech), (3.Web Enablers
Services).
 Handled 250+ Employees, Desktops, Laptops,Network Devices, Managing and
Maintaining of all the Activities related to NTC Room (Switch Room, Server Room,
Stores Room, and Maintaining Inventory of all the Assets (Repairs,Tagging, Released,
Co-ordination with Vendors etc.) in GTECH HCL’s Client Office.
 Handles 250+ Employees under different towers in CHI Project – under different
Towers (Cross Function, Database,EUC,Linux, Unix, Network Data/Voice,PMO,
Security, Service Desk,Storage, Wintel)
 Co-ordination with (SCCM, Wintel, Network (Located: client site, Local), Network
voice, EUC, Service Desk, Server Operations Team,IMGIM, Antivirus Team, Security
team and others.
Technical Knowledge:CCNA , CCNP(Routing & Switching) & CCNASecurity. Looking for
Network L2 Position
Exposure to:
 Routers : Cisco – 3600,2800, 2600 and 1700.
 Switches : Cisco – 6500,3700, 3500, 2900, 2900 and 1900.
Routing:
 IP Addressing (IPv4 & IPv6)
 Sub-netting (FLSM & VLSM)
 Summarization
 Password Recovery
 Routing (Static, Default, Dynamic)
 HDLC & PPP Authentication
 Syslog, SNMP Server
Switching:
 Inter VLAN Routing
 STP (CST, RSTP,
PVST, RPVST, MSTP)
 STP Security (BPDU
Guard, Filter & Root
Guard)
 VTP
 Ether Channel
 DHCP
 HSRP, VRRP, GLBP
 Native VLAN
 DTP
 Port Security
 IGP Protocols
 EGP Protocol
 Redistribution
 IPv6,
 NAT / PAT

2. Company Profile:
Value Labs LLP - It’s a global business technology solutions and services provider. In
an age when technology plays a critical role in business strategy, we are pioneering
industry-specific solutions and new age digital practices that enable rapid growth, rich
value and specific business outcomes.
Organization #1: ValueLabs LLP
Client : ValueLabs LLP.
Position : Network Engineer L2 (Switching & Routing)
Place : Plot # 41, Hitech City, Phase II, Hyd., 5000 81
Duration : 04th Jan, 2016 to till date.
Organization #2: HCLTechnologiesLtd. (Through its IT Partner Pvt. Ltd.)
Client : GTECH India Pvt. Ltd.
Position : Network Engineer L1(Switching & Routing (LAN Support))
Place : Begum pet Uma Nagar, Hyderabad.
Duration : 27th Nov, 2014 to 31st Dec, 2016.
Organization #3: Genpact & Wipro Technologies Ltd. (Through Wipro InfoTech.)
Client : Wipro Technology. SEZ (GPLI), Hyderabad.
Position : Network Engineer L1 & (Switching & Routing (LAN Support)
Place : Wipro Technology. SEZ (GPLI), Hyderabad.
Duration : 25th Oct, 2012 to23th Sept, 2014.
Roles and Responsibilities:
 Managing Cisco Routers & Switches.
 LAN/WAN Technologies.
 Layer 2 & Layer 3 Switching.
 OSI Layers, IP addressing IPv4 and Sub-netting.
 Monitoring the Network (Using third party applications).
 Troubleshooting and Resolving the LAN & WAN Network Issues (Intranet & Internet).
 Resolution based on Tickets, Mails & Calls through IMG Helpdesk (Podium) and Cadre.
 Extending help in Conference Rooms/Discussions Rooms for Projectors, Bridge Call Setup and
other readiness.
 Working in DHCP + DNS Network Environment.
 Maintaining/Updating Inventory of 250 Desktops, 60+ Laptops and everyAsset everyAsset on the
floor.
 Planning Floor Sitting, Assigning IPs/VOIPs IPs,Cubical No with Cubical Port NO and Switch
Port No.
 Online &Remote Support for OJT and employees working from home.
 Trouble shooting of all network related breakdown issues.
 Backbone & Client Network Maintenance & Troubleshooting
 Creating & Maintaining Active Directory UserAccounts and Groups, Releasing the account lock,
resetting the passwords and disabling the accounts.
 Assigning Ports in VLANs (Data +Voice) etc.
 Data Backup/Restore/Recovery on various External Medias (of Desktop & Laptops).
 Cisco VOIPs Installation, Configuration in Cisco Call Manager & Troubleshooting.
 Enabling the LAN port in different VLANs.
 Configuration MS Outlook 2007 and 2010 for user profile.
 Provide Network support to the Video conferencing between near and far locations.
 Trouble shooting the issues of VoIP.
 Troubleshooting the internet and intranet problems.

3.  Configuration and Troubleshooting of Wireless Network, Network Printers, VPN connection for
Laptops,
 Managing, Maintaining & Troubleshooting of ODCs File, DNS,Application Server.
 Installation, Updatation & Troubleshooting of service packs, Security Patches,BitLocker, and Safe
boot for Windows OS, Local Printer & Network Printer.
 Manage and Maintenance of NTC Rooms (6500 Series L2 Switches).
 Daily activities: Assets Tagging, Retagging, Mapping, Asset,Security Patches,Antivirus Inventory
maintenance and updation and providing the same monthly basis to the Reporting and Security
Manager.
 Assisting Managers in various activities.
 Installation, Managing and Troubleshooting of Big TVs (for Call Monitoring, Call queue, flow,
Process and other Live Updates) on the floors.
 Participated in Yearly Maintenance & Total Network Shutdown Activities.
 Installations& Troubleshooting: Windows OS & Servers: XP/Vista/Win7 Ent. Ed. Win. Server
2003, 2008, 2012.
 Project Application & Troubleshooting: VPN,Safe boot,MS-Communicator, MS-Lync 2010 &
above, Symantec AV,Remedy Thin & Thick Client, MS-Outlook 2010, MS-Office/Office 360,
Windows Activation, Office Activation, Sapience, Syntellect [Call Agent, Call Manager] Syntellect
Manager,Manual &Autoupdation of Security Patches,SCCM,Security Certificate Installation &
Troubleshooting,
 Service Desk Applications like: CIM Agent7.0,CIM Manager, BMC Thick/Thin Client, Star App,
Citrix, Lotus Notes,My Time (Sapience) Certificate Installation & Troubleshooting.
Organization #4: Web Enablers Services
Client : Web Enablers Services, Hyderabad
Position : Desktop Support Engineer L2
Place : Mustafa Towers,Lakadikapul, 2th Floor, Hyderabad,A.P.
Duration : Jan, 2009 to 25th Oct, 2012
Certifications:
 CCNACertified – (640-802)
 Completed CCNP(Routing & Switching) – Not certified
 Doing CCNASecurity – Not Certified
MCITP(Microsoft Certified IT Professional) on Windows Server 2008.
 70-640 - Windows Server 2008 Active Directory, Configuration.
 70-642 - Windows Server 2008 Network Infrastructure,Configuration.
 70-646 - Windows Server 2008, ServerAdministration.
PERSONALQUALIFICAITON:
 MCA& M.A. (PG), B.Com (Graduation).
 Good Knowledge in Networking (did CCNA from Zoom Technologies and CISCO
Certified).
 Quick Learner with ability to grasp new technologies, both software and hardware.Ability to
work under pressure and team environment. Fluent in English, Reading, Speaking and Writing.
Ready to relocate.

4. TECHNICALCOURSES:
COURSE SPECLIZATION ORGANIZAITON DATE
CCNP (Switching &
Routing)
Routing & Switching IPLANET March, 2016
640-802 CCNA
(Switching & Routing)
CISCO CERTIFIED ZOOM TECHNOLOGIES April, 2015
CCNA (Security) Security IPLANET May 2016
MCITP MCITP CERTIFIED ZOOM TECHNOLOGIES July 2013/2015
Diploma in Computer
Hardware & Networking
State Board of Technical
Education & Training
State Board of Technical
Education & Training
Sep 04 to Feb 05
PC Maintenance &
Troubleshooting
State Board of Technical
Education Training
State Board of Technical
Education Training
Dec 2007
EDUCATIONALBACKGROUND
Course : Specialization Institution University Year
Post-Graduation : MCA Nagarjuna University Nagarjuna University June/July 2016 (II)
Post-Graduation : M.A. (English) Osmania University Osmania University June/July 2008
Graduation : (B.Com) Vidya Dani Degree College Osmania University June/July 2006
Intermediate : CEC Nivya Junior College BOI March/April 2001
SSC : SSC Modern High School Boardof Secondary Education March/April 1999
Willing to Travel : High
Willing to Relocate : Yes
Availability : Immediately
STRENGTHS
* Dedicated towards work
* Team Player
* Flexible
* Dynamic Team-Player
* Sense of Responsibility-High
*Excellent Communication and Written skills
*Quick to pick up new skills
*Eager to learn new things and broadened horizons
REFERENCES
1. Name : Cheekurthi, Rajkumar (Reporting Manager HCL Technologies Ltd.)
Designation : Reporting Manager HCL Technologies Ltd)..
Address : Phoenix Info city Pvt. Ltd.
Contact :
2. Name : Mohammed Waheeduddin (Assistant Manager)
Designation : (Reporting Manager) Production Manager(Wipro Technologies Ltd).
Address : Wipro Technologies Ltd., Gopanapally, Hyderabad, A.P.
Contact : +91 9989335572
3 Name : Syed Omer Khasim (syed.kasim@wipro.com)
Designation : (Project Reporting Manager) (CHI – Catholic health Initiative).
Address Wipro, Maniconda (Gachibowli), Hyderabad, A.P.
Contact : +91 9553490948, 7202676486
PREFERENCES