Sineesh Mathew is an experienced IT professional seeking a position in IT support. He has over 5 years of experience in roles such as System Administrator, Desktop Support Engineer, and Network Administrator. His responsibilities have included managing users and computers, monitoring networks, installing and troubleshooting operating systems, assisting users, and maintaining hardware and software. He has technical skills in Windows, Exchange Server, Active Directory, and networking, as well as software like MS Office, Outlook, and Lotus Notes. He aims to utilize his qualifications and experience to secure a responsible IT support role.

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Sineesh Mathew
sineeshmathewpm@gmail.com
+971 523040724
Objective
Highly accomplished IT professional with a Bachelor Degree and Diploma in Hardware and Networking
and has an impressive experience of over 5 years. Secure a responsible position in IT support and services on
windows.
System Administrator: Sep 2013 to July 2016
Organization: Geometric Limited under the Payroll of Microland Limited.
Roles and Responsibilities:
 Managing Users, Computers, Groups in Active Directory and doing the tasks of account unlock, password reset
and ID disable.
 Monitoring Corporate Network Environment using different network monitoring tools like Nagios, Cacti and
Troubleshooting Local Area Network (LAN), Wide Area Network (WAN) and Virtual Private Network (VPN)
related issues.
 Management of Windows patches through SCCM
 Exchange server user mail box size increment and giving permission to send large file.
 Create New User, Modification of Existing User and Deleting or Revoking User access on Windows
 Managing share and file permissions.
 Performing Backup and Restore Management of Project and User data on Daily, Weekly and Monthly basis
using NT Backup utility.
 Installing, Configuring and Managing Local and Network Printers, Scanners and taking print logs using Print
Manager utility.
 CCTV Configuration and Troubleshooting
 Installing, upgrading and troubleshooting various Operating Systems like Windows XP, Windows 7, Windows
8, Windows 10 and Application Software.
 Assigning Folder Permissions to users
 Experience in MS outlook and Lotus Notes
 Able to work independently and under pressure also.
Desktop Support Engineer: March 2012 – August 2013
Organization: Techpool Solutions Pvt. Ltd (Wipro Franchisee) deployed at Toyota Kirloskar Motor Pvt. Ltd
Roles and Responsibilities:
 Installing, upgrading and troubleshooting various Operating Systems like Windows XP, Windows 7, Windows
8, Windows 10 and Application Software.

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 Updating Security patches, Windows Updates, Anti-virus software on routine basis.
 Upgrading various Hardware and network devices, updating device drivers and troubleshooting related issues.
 Installation and troubleshooting of applications like Oracle, EBS. SAL, Kornos, AutoCAD 2011, Tally, MS Office
2003, 2007 and 2010 & Client specific applications.
 Configuring various Mail and Messaging services like MS-Outlook, Lotus notes, Microsoft Lync etc. and
troubleshooting related issues.
 Managing and resolving End user requests within the SLA using TOPS online ticket logging tool.
 Able to understand computer hardware and other operating system’s function.
 Planning and Conducting Video Conferencing with remote locations and Projecting as per user's request.
 Vendor Co-ordination for HW/SW related issues.
 Profile issues, Internet Explorer issues and adding computers to domain or workgroup.
 Managing and maintaining the software dump server.
 Remote Support through Team viewer and Remote Desktop.
Desktop Support Engineer: November 2010 to December 2011
Organization: Marygiri Senior Higher Secondary School Sreekandapuram
Roles and Responsibilities:
 Installation and Configuration of Software on platforms like Windows XP, Windows Vista, and Windows 7.
 Installing and Updating Operating System, Software Application and Antivirus.
 Establishing and troubleshooting Internet connectivity for corporate customers.
 Installing Devices – Printer, Scanner, Webcam, Hard Drives, Floppy Drives, CD-ROM, etc
 Assembling, Installing and maintaining of Computers.
 Installing and troubleshooting of Ms Office Applications. MS-Word and PowerPoint.
 Installing hardware – RAM, CPU, Graphics card, Sound card & replacing Motherboard.
 Switching, Routing configurations.
 Installation, configuration and troubleshooting Lotus Notes Client.
Education
 BA Literature:
Graduated Bachelor of Arts from Bangalore University
 Class XII:
Higher Secondary Education (Commerce) Passed in 2007 from Kerala State Board.
 S.S.L.C passed in 2004 (Kerala State Board)
 Advance hardware and networking from Nirmalagiri College Kannur
 Microsoft Certified Engineer ( MCSE)
Personal Attributes
 Quick learner with good analytical abilities
 Good listener who enjoys learning new skills
 Ready to adapt to changes
 Team player with a responsible attitude towards job
 Decision making skills
 Communicative and quality conscious contributor
Awards and Achievements
 Wipro awarded best performer certificate on August 2012.

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Languages
English (Full professional proficiency)
Malayalam (Native or bilingual proficiency)
Hindi (Limited working proficiency)
Computer Skills
Systems & Applications
 Server OS : Windows 2003 /2008/2012 Server
 Exchange Server : server 2007 and 2010
 Client OS : Windows XP / Windows 7 / Windows 8 and windows 10
 Microsoft Service : AD, DNS, DHCP, IIS,
 Network : Switching and routing
 Mail Client : Outlook and Lotus Notes.
 MS Office : Excel, Word and PowerPoint
Personal Profile
Father’s Name: Mathew
Mother’s Name: Annamma
Dare of Birth: 11/11/1987
Marital Status: Single
Nationality: Indian
Current Address: 204, KM Trading Building
Passport No: J8754261
Visa Status: Visit Visa – Expire Nov /18 /2016
Joining: Immediately
Declaration
I hereby declare that all the statement made above is true to the best of my knowledge.
Yours truly
(Sineesh Mathew)