Elizabeth Zúñiga Escobar is a bilingual manufacturing engineer with experience in customer service, product warranty, and personnel management in the electronics industry. She has a background in electronic engineering and extensive knowledge of MS Office software. She is skilled at creating processes for providing excellent customer service and training and supervising technicians. She has over 15 years of experience in engineering, quality control, customer service, and management roles for electronics companies in both the US and Colombia.

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ELIZABETH ZÚÑIGA ESCOBAR
1950 Eldridge Pkwy. Apt. 7306 ● Houston, TX 77077 ● (551) 697-6420 ● elizunigae@hotmail.com
A talented bilingual manufacturing engineer with previous experience in Customer Service, Product Warranty
and personnel management in electronics industry.
• Background in Electronic Engineer
• Extensive knowledge in MS Office (Word, Excel, Access, Power Point, Outlook, MS Project, Visio)
• Hard working, able to multi-task effectively
• Knowledge in AutoCAD, SAP, LabelVision
• Excellent to create principles and processes for providing customer service
• Able to train, supervise, and evaluate technicians and operations personnel.
• Excellent capability for data analysis.
Relevant Accomplishment
Pentair
Electronics assembly Project:
• Hire and train operators
• Set up System for testing and calibration of boards, and assembly controllers
• Running production for electronic controllers for 2 years.
Quality assurance
• Reading and interpreting specifications and drawings.
• Testing of different Control Panels.
• Ability to troubleshoot on Panels under testing.
Couching
• Trained new staff on how to perform visual review and electrical testing on Control Panels.
Sony Co.
Customer Service
• Expertise encompasses all phases of Warranty Repair Service and reports including: Labor
payment, contract, warranty service report processing, expense, accounts payable, parts orders,
and related documentation.
• Extensive customer contact in troubleshooting, and resolving problems pertaining to service disputes.
• Achieved improvement in performance: Units Repair Time in 4 days from 60% to 85%, and
implemented new standards for ensuring service level.
Administrative
• Involved in contact with Service Center’s managers to troubleshoot and resolve problems pertaining
to billing, unpaid tax balances, excessive charges or short payments, warranties, service contract
renewals, and other service-related matters while maintaining good customer relations.
• Control inventory and repair exchange inventory, and issue or monitor credits to service centers.
• Audit travel and expense reports, hours for payroll and warranty expenses.
Management
• Generate Training plans and supervise support engineers.
• Decrease in 35% of warranty expenses by centralizing cameras repairing and, fixing labor fees
• Implemented new operation in Colombia, using new indicators for monitoring operation and
generating feedback

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Employment History
MANUFACTURING ENGINEER, Pentair, Houston, USA 2015-Current
ELECTRONICS ENGINEER, Pentair, Houston, USA 2013-2015
QUALITY TECHNICIAN, Pentair, Houston, USA 2011-2013
SERVICE SUB MANAGER – Adm & Tech Support, Sony Co., Bogota, Colombia 2008-2009
SERVICE LIAISON, Sony Co., Bogotá, Colombia 2003-2008
SERVICE SUB MANAGER, Daewoo Electronics, Bogotá, Colombia 2002-2003
SERVICE MANAGER, Aiwa Colombia, Bogotá, Colombia 1998-2002
TV PRODUCT ENGINEER, Incelt SA, Bogotá, Colombia 1993-1997
Education
• Magister in Business Administration, Los Andes University, Bogotá, Colombia (41 Credits)
• Tele-informatics Specialist, Distrital University, Bogotá, Colombia
• Electronic Engineer, Distrital University, Bogotá, Colombia
• Degree in “Project Management” National University, Bogotá, Colombia
• Degree in “Customer Service Management” Sergio Arboleda University