1. Amman-JORDAN
Mobile: + 962-79-162 172 4
Home: +962-6-439-1051
E-mail: aalselaa@hotmail.com
JORDAN - Amman - Daheyet Al Yasmeen - Al Asadi Street - Building Number 76 - 3rd Floor
COVER LETTER
Dear Mr. /Ms.
I am delighted to send you a copy of my CV for your consideration, I am really excited to get this
job, I believe that my skills and experience closely match what you are looking for.
I would also be interested in any other similar positions that you maybe currently handling, I
look forward to speaking and hopefully meeting with you soon.
If I get fortunate enough to land a job - of course through your generous help, I promise I'll give
110% of my potential, capabilities, Willingness, perseverance, and effort to maintain and thrive
in that position & organization.
Thank you for giving me this generous chance to send you my resume.
Best Regards,
Ahmad Al Sela’a

2. Amman-JORDAN
Mobile: + 962-79-162 172 4
Home: +962-6-439-1051
E-mail: aalselaa@hotmail.com
JORDAN - Amman - Daheyet Al Yasmeen - Al Asadi Street - Building Number 76 - 3rd Floor
Ahmad Ismail Al Sela’a
Career Objective
Obtain an employment in the field of my specialization; where I can continue to develop my
current skills base, expand my skills, honor my responsibility to achieve, and maintain the
highest level of professional competence.
Finally I Believe in myself that I can do anything, the motivation that I have can push me into
doing a good job, to make people happy and myself to be proud on my job.
Personal Information
 Nationality: Jordanian
 Date of Birth: October 12, 1982
 Place of Birth: Jordan
 Marital Status: Married
Education
 Diploma Degree In Information Technology 2001 – 2003 Arab College Amman, JORDAN

3. Amman-JORDAN
Mobile: + 962-79-162 172 4
Home: +962-6-439-1051
E-mail: aalselaa@hotmail.com
JORDAN - Amman - Daheyet Al Yasmeen - Al Asadi Street - Building Number 76 - 3rd Floor
Work experience
Shop Representative MEC Group (Franchised by Umniah Mobile Company)
Sep 2005 – September 2007
 Performing high quality customer service & sales activities.
 Target Achievement.
 Solving customer related problems.
 Maintaining the shop professional image.
 Fulfilling customer’s inquiries related to services or products.
Shop Team Leader Umniah Mobile Company (Bahrain Telecommunications Group - Batelco)
Irbed Branch
September 2008 – July 2010
 Close monitoring and follow up of daily procedures in the shop throughout the day including
behaviors and attitudes during sales, problem solving, etc. and supporting the team to
ensure the best quality of service within the shortest time possible.
 Train the shop representatives in order to enhance their information and polish their skills
dealing with customers and the POS.
 In charge of shop planning to ensure target achievement.
 Providing sales & target achievement reports on daily, weekly & monthly basis.
 Managing shop stock and cash to ensure zero variances.
 Following up the customers problems and analyze them in a deep and complete way,
breaking up them and considering all the needed information and data, arriving step by step
to the correct solution.
Account Manager (The Blue Zone - East JORDAN)
August 2010 – October 2012
 Manage relationships with the assigned clients and coordinate resolution of any customer
services issues.
 Execute all sales leads, sales enquiries and ensure all targets are met or exceeded.
 Show a thorough understanding of the offered services and the benefits to potential clients.
 Analyze assigned clients for up-selling opportunities aiming to maximize their contract value.
 Consult clients with regards to telecom services applicable to their needs.
 Maintain and update CRM database on a timely manner.
 Create proposals and conduct contract negotiation.
 Present accurate and timely weekly reports or progress reports when requested.

4. Amman-JORDAN
Mobile: + 962-79-162 172 4
Home: +962-6-439-1051
E-mail: aalselaa@hotmail.com
JORDAN - Amman - Daheyet Al Yasmeen - Al Asadi Street - Building Number 76 - 3rd Floor
Business Segment Sales Team Leader (The Blue Zone - East JORDAN)
October 2012 – December 2014
 Leading, managing and motivating a sales team to implement a sales strategy and meet
agreed targets.
 Developing targeted telesales campaigns and working with telesales team to set up
campaigns that promote the services on discounts and offers to existing and new
customers.
 Communicating with the existing accounts to increase or maintain levels of the business
activity.
 Presenting and selling company products and services to new and existing clients.
 Identifying sales opportunities and presenting benefits and key features of products
effectively to acquire new business.
 Searching proactively for new revenue generating opportunities to meet the company
targets and following up on new leads and referrals.
 Identifying sales prospects and contacts and other accounts as assigned.
 Preparing quotes, proposals and sales contracts.
 Developing and maintaining sales materials and current product knowledge.
 Managing the agreed levels of calling activity to raise revenue or volume streams in
conjunction with sales team.
 Researching prices and products of competitors.
 Compiling sales progress reports on a weekly/monthly and end of year and proactively
addressing shortfall on targets due to be achieved
 Adhering to the company external or internal customer care policies and procedures.
 Attending trade shows to exhibit products/services or conferences to keep abreast of the
latest products and trends.
 Participating in marketing events and attending sales meetings
 Managing the Customer Relationship Management database of to ensure accurate and up-
to-date information is available

5. Amman-JORDAN
Mobile: + 962-79-162 172 4
Home: +962-6-439-1051
E-mail: aalselaa@hotmail.com
JORDAN - Amman - Daheyet Al Yasmeen - Al Asadi Street - Building Number 76 - 3rd Floor
Sales Manager (Principle Advanced Communication Technology – JORDAN)
January 2015 – August 2015
 Determines annual unit and gross-profit plans by implementing marketing strategies;
analyzing trends and results.
 Establishes sales objectives by forecasting and developing annual sales quotas for regions
and territories; projecting expected sales volume and profit for existing and new products.
 Implements national sales programs by developing field sales action plans.
 Maintains sales volume, product mix, and selling price by keeping current with supply and
demand, changing trends, economic indicators, and competitors.
 Establishes and adjusts selling prices by monitoring costs, competition, and supply and
demand.
 Completes national sales operational requirements by scheduling and assigning
employees; following up on work results.
 Maintains national sales staff by recruiting, selecting, orienting, and training employees.
 Maintains national sales staff job results by counseling and disciplining employees;
planning, monitoring, and appraising job results.
 Maintains professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; participating in
professional societies.
 Contributes to team effort by accomplishing related results as needed.
Sales Manager (Creative Brains Software Solution – JORDAN)
August 2015 – Now
NOTE : My job responsibilities as a SALES MANAGER in CREATIVE BRAINS was the same on
PACT, OFIFICE MANAGEMENT Tasks (Legal , HR) was included here.

6. Amman-JORDAN
Mobile: + 962-79-162 172 4
Home: +962-6-439-1051
E-mail: aalselaa@hotmail.com
JORDAN - Amman - Daheyet Al Yasmeen - Al Asadi Street - Building Number 76 - 3rd Floor
Professional Skills
 Ability to work under pressure.
 Ready to work extended hours when necessary.
 Reliable and trustworthy.
 Honest, moral character.
 Good presence.
 Self- confident.
 Proactive and effective communication skills (Teamwork abilities)
 Ability to handle tasks efficiently and in a punctual manner.
 Considerable ability to clearly and precisely respond to customer inquiries with tact and
diplomacy.
Technical Skills
 Business Development
 Marketing & Social Media Concepts Development
 Companies logo and guideline design structuring
 Legal Documentations
 Communication Skills
 Problem Solving & Troubleshooting
 Selling Skills
 Selling Cycle
 Quality Assurance
 Jordan Telecom Market
 Network Engineer Introduction
 Ergonomics
 Telephone Skills
 GSM (Global System for Mobile communication).
 Proficient in the use of Microsoft, Excel, Power Point, and Internet.

7. Amman-JORDAN
Mobile: + 962-79-162 172 4
Home: +962-6-439-1051
E-mail: aalselaa@hotmail.com
JORDAN - Amman - Daheyet Al Yasmeen - Al Asadi Street - Building Number 76 - 3rd Floor
Training Courses
 A comprehensive training program from Sep to Oct 2005 to prepare shop representative
for Umniah mobile company Telephone Skills
 Communication skills training course.
 Full Course in BASIC SELLING SKILLS in OSOOL TRAINING COMPANY
Languages
 Arabic
 English
Additional Notes
 I have a valid driver’s license
 I am looking forward to a successful association and would appreciate the opportunity of a
personal interview to delve into the facts of my background. I would also appreciate the
opportunity to talk about how my experience would be mutually beneficial.
 I can be contacted at the numbers previous mentioned (i.e. upper-right hand corner of the
first page), if you require any further details.
 Thank you for your consideration. I look forward to your response.
References
 Mr. Ali Ibrahim Al Manaseer Information Technology General Manager +962799941444
 Mr. Waleed Anabtawi The Blue Zone East Jordan Sales Director +962797004803
 Mr.Ihab Amawi V-tel JORDAN Enterprise & Retail Sales Manager +962798255876
jo.linkedin.com/pub/ahmad-al-sela-a/43/bb/68a/