This document is a resume for Heather Colbern summarizing her experience and skills. She has a Bachelor's Degree in Liberal Studies and over 8 years of experience working as an Office Assistant III for the Ventura County Environmental Health Division where she excelled at assisting the public and processing permit applications, reducing the time needed from professional staff. She has extensive experience facilitating complex public processes, administrative skills, and customer service abilities.

1. Heather Colbern
(805) 750-6236 heathercolbern@yahoo.com
SUMMARY
I have a Bachelor’s Degree in Liberal Studies and excel at public service where I have extensive
understanding and experience working the public counter facilitating complex application processes
thus slashing time needed by the professional staff needed away from their desk to assist the public.
The Environmental Health Division, Resource Management Agency, operated with exceeding
efficiency as I was able to conduct much of the documentation necessary with explanation of program
requirements and governmental procedures before the professional staff was required to review
applications for submission. The division proudly held me in this prominent position for 8+ years.
SKILLS AND ABILITIES
 Versed in
Microsoft
Office Suite,
Access
 Knowledge of government rules,
regulations & confidentiality
 Working and thorough knowledge of
eligibility and appropriate government
programs, forms and procedures
 Working and thorough ability to conduct
complex interviews in person and over the
phone
 Excellent cooperative working
relationships with people of diverse
socioeconomic backgrounds and levels
 Proficient at preparing narrative and
statistical reports
 Administrative and clerical knowledge
 Proficient in MS Word, Excel
 Professional & positive demeanor
 Excellent communication skills both
orally and written
 Accurate arithmetical calculation skills
 Ability to understand and carry out verbal
and/or written instructions and directions
 Exceptional customer service skills
 Ability to multi-task
EXPERIENCE
Home School Instructor Mother of Divine Grace School, Santa Paula
 Instructed students individually and in groups, using various teaching methods such as
lectures, discussions, demonstrations, and experiments
 Adapted teaching methods and instructional materials to meet students' varying
needs, learning styles, and interests along with individual assessment tests
 Maintained accurate, complete, and correct student records as required by laws,
district policies, and administrative regulations
Kids Klub Coordinator LA Fitness, Ventura
 Recruited, hired, trained, managed, and evaluated primary and supplemental staff
 Communicated with children's parents or about activities, behaviors, and related issues
 Maintained accurate attendance records both manually and computerized
 Observed and monitored children's play activities and kept the area in order and sanitized
Loan Processing Assistant Truog-Ryding Inc., Westlake Village
 Recorded applications for loan and disbursements of funds
 Calculated and corrected errors on interest and repayment schedule using computers
 Checked loan agreements to ensure completeness and accuracy, according to policies
 Calculated amount of debt and funds available to plan methods of payoff and to estimate time
for debt liquidation
 Presented loan and amortization schedules to customers
Office Assistant III Ventura County Environmental Health Division, Ventura

2.  Point of Contact at public counter and first on phones
 Assisted applicants with health permit applications regarding multiple programs within the
Division by interactively interviewing members of the public at the public counter thus
slashing time needed by the professional staff to assist at the public counter
 Explained services, program requirements, governmental procedures individually and in
group settings.
 Communicated with the public to answer questions, explained information, assisted in filling
out complex permit applications, received completed applications, and addressed various
complaints
 Provided client information to Division case management staff, where appropriate, in an
integrated, collaborative effort
 Processed applications, forms and reports, entered case information and recorded contracts
into automated systems, and maintained paper and electronic case files
 Maintained knowledge of, interpreted, and applied multiple program regulations as
appropriate
 Updated filing, inventory, mailing, and database systems using a computer
 Prepared a variety of written correspondence related to client health permits, activity, and
inspections provided
 Determined need for additional necessary paperwork, provided appropriate referrals and
follow up
 Used computers for various applications, such as health permit billing, data entry, word
processing, and appropriate data base applications
Work History
Home School Teacher Mother of Divine Grace School 12/2005 – 08/2014
Kids Klub Coordinator LA Fitness 02/2001 – 12/2005
Loan Processing Assistant Truog-Ryding Inc. 01/2000 – 08/2000
Office Assistant III Ventura County Environmental Health 01/1991 – 08/1999
Education
California State University Northridge Northridge,
CA
Bachelor of Arts Degree Liberal Arts
Ventura Community College Ventura,
CA
Associate of Arts Degree Liberal Arts
Recent courses from Ventura and Oxnard College; Accounting, MS Word, Excel, Intro to
Microcomputers
Certification, Customer Service & Sales from NRF Foundation, 4/24/2015