Claudette Brooks is seeking a team-oriented position where she can promote community growth and provide superior service. She has over 20 years of experience in counseling, case management, and data entry roles. Her background includes working at organizations like the Salvation Army and Phoenix House, where she facilitated therapy groups, conducted intakes, and assisted clients in obtaining benefits. Brooks has skills in areas such as Microsoft Office, medical terminology, and using databases like HMIS and Wits. She is detail-oriented with strong written and verbal communication abilities.

1. Claudette D. Brooks
3400 Forest Rose Court
District Heights, MD 20747
H: 240-318-2962
C: 718-795-6630
Email: Cloudybrooks@aol.com
OBJECTIVE: To participate as a team member in a dynamic work environment focused on
promoting and serving the community with growth and by providing superior value and service
EDUCATION:
PGCC – Psychology Major 01/2011 - Present
Largo, MD
Salvation Army - Continue Education - Certificate 04/2005 - 04/2005
NYC, NY
Lincoln Hospital - Acupuncture - Certificate 03/2003 - 03/2003
Bronx, NY
Phoenix House Program - Counselor (CSAC Training Program) 03/1999 - 09/1999
Brooklyn, NY
York College - Computer Specialist - Certificate 04/1998- 06/1998
Jamaica, Queens NY
Strayers Business College - Accounting/ Business 05/1979 - 09/1981
Washington, DC
EXPERIENCE:
So Other Might Eat Case Manager/ Veterans& Families Wash. DC 06/2013- 07/2014
 Reviewed possible clients packages
 Interview possible referrals
 Processed referring clients for admittance
 Assisted client with identifying and obtaining available benefits and
community services
 Clinical Documentation/Treatment Plan/Family Goal Plan
 Assisted with rental assistance/Billing
 Conducted clients urinalysis
 Facilitated workshops, resume writing, financial literacy, life skills
Marshall Height Case Manager/Data Entry Specialist Wash DC 06/2012- 12/2012
 Referrals for Adult Literacy
 Assisted client with identifying and obtaining available benefits and
community services
 Provided Outreach Services /Partnership
 Facilitated Workforce Literacy /Development
 Key in Pertinent Data in Laces database
 Assisted with maintaining the commitment of program policies
 Tutoring basic skill level
 Assisted with training follow-up on all Graduates

2. Salvation Army Harbor Light Center Intake Coordinator Wash. DC 10/2008 – 02/2011
 Coordinated incoming client’s with the APRA, CSOSA, USPO, Pretrial
 Reviewed possible clients packages (ASI)
 Processed referring clients for admittance/Billing payment form referring
agency
 Key in pertinent Data using Wits System Data Base/Access/Excel
 Facilitated IDT Meeting
 Conducted clients urinalysis
 Facilitated basic life skill classes
 Facilitated Relapse Prevention classes
 Facilitated Work Force Development
 Screen referrals/interview all referrals determine eligibility
 Prepares specific recommendation base on psychosocial
 Input on individual case review of clients including support for families
 Administrative Support
Salvation Army Turning Point Housing Night Monitor Wash. DC 10/2006 - 04/2014
 Observed client coming and going
 Key in pertinent Data on client using appropriate database
 Maintain the security of the facility
 Conducted clients urinalysis
 Administrative Support
Salvation Army Substance Abuse Counselor NYC, NY 11/2003 – 06/2006
 Making sure proper form are sign and dated
 Prepared and Organize Charts
 Key in pertinent Data on client using appropriate database
 Assisted clients in identifying and obtaining available
benefits and social and community services.
 Individual Counseling/Intake Specialist
 Supervised (5) and Trained Incoming Staff
 Facilitated several groups (women , relapse prevention spirituality)
 Assisted with developing, organizing, and conducting programs to
prevent and resolve problems relevant to substance abuse, human
relationships, rehabilitation, or dependent care.
Including support for families
 Conducted clients urinalysis
Bronx Psychiatric Center - MICA Counselor Bronx, NY 09/2002 - 03/2003
 Provided daily Case Management
 Assisted with facilitating weekly NA/AA Meeting
 Reviewed Psycho- Social Charts
 Prepared Treatment Plans

3. Thomson Financial – Data Entry Bethesda, MD 10/1999 – 01/2002
 Key Pertinent Data
 Form C125
 Filing/General Office work
 Responsible for Multi Phone line
 Xerox/ IBM equipment
Phoenix House Treatment Program - Counselor Brooklyn, NY 03/1999 - 09/1999
 Prepared & Carry out Treatment Plans
 Case Management
 Determine the Effects of Alcohol & Drugs Use
 Present Educational Materials
 Individual Counseling
US Army Administration Specialist Fort Jackson, SC 09/1981 - 09/1994
 Financial Specialist
 Supervised & Oriented new admitted personal
 Purchasing small parts/supplies/ Inventory
SKILLS
45-50 WPM, 1200 key strokes PM , ICP Coding -9, Medical Term logy, Proficient in MS Word
(Windows Application) Customer Service, Detail Oriented, Team Player, Verbal & Written
Communication, Supervisory, Management, Administrative, Knowledge of Community
Resources,. HMIS system, Wits Data Base, Laces Data Base, Medication Management
PROFESSIONAL EXPERIENCE
Individual Counseling, Case Management, Facilitate Individual & Group Therapy, prepare &
carry out Treatment Plans, determine the EFFECTS of Alcohol and Drug Use., Participate in
Case reviews, Assess Patient Psycho-Social Condition, ETS Plus (calibration) urinalysis,
Medication Management
REFERENCES: Available Upon Request