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- 1. Srinivasan Suravaram Resume 1 Try it
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Customer Service Executive who consistently meets and exceeds customer
satisfaction. Reliable team player and strong communicator.
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Customer-oriented
Active listening skills
Fluent in English, Hindi and Telugu
Employee relations
Motivated team player
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01/2005 to 06/201
7
Customer Service Executive
HSBC Electronic Data Processing India Private Limited – Hyderabad,
Telangana
Responsible for updating: change of supervisor, leaves ( sickness, long
term sickness, termination), annual credit checks, preparing reference
letters regarding employment and property purposes.
Worked on mortgage applications dealing with solicitors, valuations and
customers.
Investigated and resolved customer inquiries and complaints in an
empathetic manner.
Adhered to all confidentiality requirements at all times.
Trained staff on operating procedures and company services.
Managed work flow to exceed quality service goals.
09/2003 to 12/200
4
Customer Service Team Member
Crux (Tata Tele Services Limited) – Hyderabad, Telangana
Entered data from customer application form to the system.
Received calls from marketing executives regarding blocking of mobile
numbers and assigned the available numbers to them.
Trained new Customer Service Team Member.
Resolved all customer complaints in a professional manner while
prioritizing customer satisfaction.
Fostered a positive work environment by consistently treating all
employees and customers with respect and consideration.
Answered customer telephone calls promptly and in an appropriate
manner.
Determined customer needs by asking relevant questions and listening
actively to the responses.
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2002 MBA: Human Resources
Sai Krishna College of MBA & MCA - Mahaboobnagar, Telangana, India
1999 B.Com: Commerce
Andhra Vidhyalaya College of Arts Science and Commerce Management Block
- Hyderabad, Telangana, India
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