1. Ritesh Sharma.
Mobile No: 9870106427
E-mail: - riteshsharma8852@gmail.com
CAREER OBJECTIVE:
Seeking assignments to challenge the frontiers of my knowledge and contribute to the organization’s vision. To
achieve a challenging position in reputed company, where acquired skills and education will be utilized towards
continued growth and advancement.
Work Experience – 8 Year
Current Employer
Company Name : Future Group People Office
Designation : Supply Chain Management (Proactive Service Management)
Job Profile:-
• Co-ordinating with the LSP for reverse pickups
• Monitoring delivery performance.
• Maintaining MIS for overall performances.
• Closed coordination with the LSP to resolve customer grievances.
• Conducting Service Performance review on monthly basis with all courier partners.
Company Name : Arvato India Pvt Ltd (Process: eBay India)
Designation : Subject Matter Expert
Duration : 18 Months
Job Profile:-
• Co-ordinating with the LSP for pickups
• Monitoring delivery performance
• Maintaining MIS for overall performances
• Closed coordination with the LSP to resolve customer issue.
• Conducting Service Performance review on monthly basis with all courier partners.
• Completing the COD reconciliation.
Achievement working with Fingerprints Fashion :-
• Reduce the Return Ratio form 12 %(Jan) to 9.4 % ( Dec)
• Increase the Delivery Aging 1-4 days.
• Was awarded as employee of the month due to better co-ordination
Previous Work Experience :
2. • Worked as a Jr.Executive in Family Health Plan Limited (FHPL) From July 2009 To Oct 2011.
• Work with Siddhi Group Of Bank (DSA) as a Sales Executive From Nov 2008 To July 2009.
• Work with Tata Aig General Insurance Co. Ltd as a Sales Executive From April 2007 To Oct 2008.
• Worked with Kotak Mahindra Bank Ltd as a Account Cum Audit Assistant From Jan 2007 to March
2007.
• Worked with Reliance Infostream Pvt Ltd as a customer support leadership (CSL) From March 2006
to Dec 2006.
Education:-
Examination Board / University Class Year of Passing
M.B.A Mumbai Appearing 2013-2015
T.Y.Bcom Mumbai Second 2010-2011
H.S.C Mumbai Second 2004-2005
S.S.C Mumbai Second 2001-2002
Working Knowledge of Computer in MS Office.
Personal Detail :-
Father Name : Ramdaras Sharma
Date of birth : 15th
Nov 1987
Marital Status : Single
Residence Address : Room No 4, Deepak Niwas,
Govind Nagar, Gavdevi road,
Company Name Designation From To Responsibility
Fingerprints Fashion CDO
Nov-
11
Jun-
14
Co-ordination with LSP and Seller for Customer
satisfaction
Family Health Plan Limited
(FHPL) Jr.Executive Jul-09
Oct-
11
Verifying Medical Bills vis -a-vis Policy Terms &
Condition
Siddhi Group Of Bank
(DSA)
Sales
Executive
Nov-
08
Jul-
09
Verification Of Documents and Closing the lead loop
Tata Aig General Insurance
Co. Ltd
Sales
Executive
Apr-
07
Oct-
08
Selling Automobiles policy to Dealer
Kotak Mahindra Bank Ltd
Sales
Executive
Jan-
07
Mar
-07
Account Cum Audit Assistant
Reliance Infostream Pvt Ltd CSL
Mar-
06
Dec-
06
Handling Customer complaints
