1. BASANT SINGH
Mobile no: +918744996433, E- mail: basant.samant@gmail.com
“To work with an organization that provides learning atmosphere, growth opportunity and
reward for my performance”.
PROFESSIONAL PROFILE
 4.5 years of experience in back office profile,
 Experience in exploring and developing new process improvements ideas, accelerating growth &
achieving desired goals.
 Proficient to analyze process criticality to provide inputs for smooth processing.
 Excellent Team building, leadership, relationship management and analytical skills.
CAREER HIGHLIGHTS
Mercer India Pvt. Ltd
Designation: Process Champion
Location: Gurgaon
Period: Dec 2011 to till date
JOB PROFILE –
 We are working as an HRO team. Where we resolve for client’s employees health and benefits
related issues.
 As a process champion complete knowledge of all processes.
 Team handling, work alignment and responsible for delivering all tasks under TAT.
 Awarded with much recognition for consistent performance for example Green star, Rising Star,
Star of the month etc.
 I have received a lot of appreciation mail form clients.
 Identify new opportunities and potential solutions to achieve Business goals.
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2.  Worked with IBM Global Business Process Pvt. Ltd
Designation: Costumer Care Executive
Process: AWCA (Aetna Workers Compensation Access)
Location: Gurgaon
Period: Dec 2009 to Oct 2011
JOB PROFILE –
 AWCA (Aetna Workers Compensation Access) is a financial process. Where we provide the
financial claim Service to U.S client through application software
 Achieving process claim target on daily basis.
 Delivering all Claim process under TAT
ACADEMIC QUALIFICATIONS:
 Graduation (B.A) from Kumaun University Nainital in the year 2006.
 Intermediate from Uttrakhand board in the year 2003.
 High school from UP board in the year 2001.
COMPUTER PROFICIENCY:
 Operating Systems Microsoft Windows XP/vista/2007/2008/2010
 Application MS Office 2003/2007/2010/XP, MS Exchange,
and Outlook.
PERSONAL DETAILS:
 Father’s name: Mr. Bahadur Singh
 Sex: Male
 Marital Status: Married
 Date of Birth: 4th
Aug. 1984
 Language Known: English, Hindi
DECLARATION:
I hereby assure that the information given above is correct to the best of my belief.
Date: - / / 2016 Place: -
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