1. SHAIK. THAHASEEN BASHA Contact no: +91 998 671 2595
Email: thahaseen.iiht@yahoo.co.in
CAREER OBJECTIVE
I want to utilize my customer service skills and proficiency to develop a professional career in a
corporate sector by associating myself with an organization for mutual growth and development.
JOB EXPERIENCES
1. Joined [24]7, Bangalore Inc on 4th
of October in 2012 and completed two years and
four months as Social Interactive Media Executive.
Success:
• Promoted from L1G1 to L1G2 level.
• Rewarded and Recognized 6 times on certificates as the best performing and quality
delivering executive.
• Being in a role of SME(Subject Matter Expert), operated multiple teams for over 6
months and trained the new joiners through the process applications, procedure articles
and monitored the work group.
Job Description:
• Worked for the US based program called Target.com
• Assisting the customers over emails who purchased goods online and in stores.
• Processing returns, concessions and refund on the defective or damaged merchandise
delivered to the customers.
• Handling the customers queries through emails and chats appropriately and responding
to them accordingly in timely manner.
• Participating in client conference and huddle calls with the clients to discuss about the
trends.
• Announcing the new updates on merchandise offers and promotions and cheering up the
representatives to keep the work effective and going.
2. Joined Altisource Business Solutions, Bangalore as an Associate on 23rd
of February,
2015 and still working with this organization.
Job Description:
• Role of the job is customer service specialist.
• The process is related to the US based mortgage company called “Ocwen Loan
Servicing, LLC”.
• Answering inbound calls from the borrowers, authorized third parties and insurance
agents about the insurance related queries.
• Obtaining the insurance policy details from the insurance agents, disbursing the
insurance premium payments to the insurance companies on the escrowed loans.
• Keeping fallow ups on loans if necessary, making outbound calls to insurance
companies, agencies and borrowers to make sure there’s no lapse in coverage and
avoiding dual insurance on the same house.
• Calling internal departments located in India, Philippines and USA to conference the calls
with the borrowers if multiple issues occur.
• Investigating on lost premium checks in transit, raising research requests and doing

2. fallow ups on the accounts.
ACADEMIC QUALIFICATIONS
PROGRAMME YEAR NAME OF INSTITUTE UNIVERSITY
/ BOARD
PERCENTAGE
Bachelor of
Commerce.
(with Computer
Applications)
2012 S.B.V.R Degree College,
Badvel
Sri
Venkateswara
University,
Tirupati, A.P
58%
Intermediate(12th
) 2009 Dr.B.J.S.R Jr. College,
Badvel
Board of
Intermediate
Education, A.P
55.2%
10th
STD 2006 R.C.M High School.
Fathima Nagar,Badvel
Board of
Secondary
Education, A.P
67.7%
ADDITIONAL SKILLS
 Hands on MS-Office, Windows operating system, basic windows troubleshooting
and working on internet.
 Typing skills with good accuracy and speed.
 Driving skills with a valid Indian driving license and passport availability.
PERSONAL PROFILE
Nationality : Indian
Status : Single
Father’s name : Shaik Maha boob Basha
Date of birth : 2nd of March, 1991
Language known : English, Hindi, Telugu
INTERESTS
 Dancing
 Singing
 Racing

3.  Relocation: Willing to relocate to any of the country upon company’s requirement.
Declaration:
I hereby declare that above information is correct to the best of my knowledge and belief.
(SHAIK.THAHASEEN BASHA )