Jamie Taylor is a veteran with over 15 years of experience in management, administration, customer service, and physical fitness. She currently works as a computer technician for a library, where her duties include installing, maintaining, and repairing computers and troubleshooting technical issues. She has held prior roles such as human services specialist, deli/bakery manager, customer service advocate, personnel specialist in the Navy, and deli associate. Taylor has a bachelor's degree in business administration and high school diploma. She is proficient in Microsoft Office and seeks new opportunities.

1. Jamie L. Taylor jamie.taylor99@gmail.com
Phone: 407-733-7774 Cellular 183 Red Leaf Boulevard
Alternate Number: 843-761-3852 Home Moncks Corner, SC 29461
Citizenship: United States
PROFESSIONAL SUMMARY
A self-motivated organized Military Veteran with over 15 years’ experience in management, administrative
office work, customer service, retail, physical fitness and weather forecasting. Achieved measurable results
while leading teams of 10-50+ in a dynamic, fast-paced environment that required detailed and organized
planning to complete tasks. Possess a comprehensive background in equipment operating and performing
proper maintenance and building work related relationships to perform duties derived from conducting daily
domestic and global operations in various European and Middle Eastern countries. Stood security protection
watch and patrolled multiple posts and shipyards of the Norfolk Naval Operations Base to protect the assets,
property, equipment, and its personnel while meeting the expectations of senior leadership and performing
qualifications. Possess extensive knowledge in Business and Human Resource procedures. Recipient of
multiple awards for outstanding performance and professionalism
• Career Experiences • Proficiencies • Specialties
• Leadership
• Data Analysis
• Training and Development
• Policy Implementation
• Organization/Communication
• Microsoft Office Suite
PROFESSIONAL EXPERIENCE
Computer Technician 1 12/2016 – Present
Dorchester County Library S: Kathy Walters
506 North Parler Avenue P: 843-871-5075 May Contact
St. George, SC 29477 28 hours/week, $16,289/year
Duties: Handle day to day installation, maintenance, upgrades, minor repair and troubleshooting of 50+ Library
computers, hardware and software, peripherals and other technology-related areas. Suggest for replacements as
well if necessary. Schedule and perform preventive maintenance on computer equipment. Maintain accurate
and complete work records. Provide assistance in use of equipment and software to both library patrons and
staff. Perform general administrative and clerical work as required, including but not limited to preparing
reports and correspondence, entering and retrieving computer data, copying and filing documents, answering
the telephone. Attend appropriate meetings, workshops and seminars. Also training as required to maintain job
knowledge and skills. Inform supervisor of daily issues and concerns encountered. Other IT related duties as
assigned by IT Manager. Assist in promoting the Library, its services and programs to the public, while
preparing promotional materials and conducting Library tours.
Human Services Specialist 1 11/2015 – 08/2016
Department of Social Services S: Jametta Vanderhorst
3366 Rivers Avenue P: 843-953-9021 May Contact
North Charleston, SC 29456 40 hours/week, $22,145/year
Duties: Human Services Specialist for Department of Social Services. Conducted personal interviews via
phone and in person with 10-20 clients’ daily for South Carolina residents to obtain, clarify, and verify financial,
demographic, medical, and other information to determine eligibility for financial, health, and medical
assistance and services. Obtained or retrieves financial, demographic, medical, personal, and other information

2. used to determine initial or continuing eligibility for federal, state, and county programs; reviews and verified
information provided by clients and other sources for accuracy and completeness. Used specialized computer
applications while conducting interactive interviews with clients in order to process all factors or information
for determining clients’ eligibility for benefits. Accurately updated and maintained records and documents,
reviewing and verifying information, and resolving errors and discrepancies discovered in the course of work.
Determined eligibility for the Supplemental Nutrition Assistance Program (SNAP) and Family Independence
(FI) program at the time of application and annual re-certification. Collect and verify information to determine
initial and continued eligibility for benefits and processes case if all required documentation is available at the
time of the interview. Clearly and thoroughly documents receipt of all required information and contact with the
household.
Deli/Bakery Department Manager 06/2015 – 12/2015
Walmart Corporation S: Jacqueline Williams
1635 Red Bank Road P: 843-619-4662 May Contact
Goose Creek, SC 29445 40 hours/week, $22,464/year
Duties: Provided leadership in the Deli and Bakery Departments by supervising, directing and managing over
20 associates activities, including their training. Manage inventories by tracking weekly reports, and ordering
raw materials, baked goods and supplies in order to meet customer requirements, maximize profits, drive sales,
and reduce out of stock. Schedule employees and delegate work assignments and effectively utilizing
employees and supplies to provide excellent customer service. Maintain a safe and clean environment to ensure
health and OSHA requirements are met
Customer Service Advocate 09/2013 – 05/2015
Verizon Wireless S: Richard Waring
2401 Mall Drive P: 843-566-8600 May Contact
North Charleston, SC 29406 40 hours/week, $28,000/year
Managed customer relationships by performing the full range of customer service functions. Provided customer
service transactions, including but not limited to: equipment troubleshooting, call handling, billing, service and
equipment inquiries and all other customer transactions. Use negotiation and problem solving skills to resolve
customer concerns; identify and assess customer needs based on interactions. Offer and educate the customer on
the benefits of products and services and how they will add value to the customer’s wireless experience
Petty Officer Second Class Personnel Specialist 05/2006 – 09/2013
United States Naval Reserve Force S: Michael Sands
9500 Armed Forces Drive P: 407-240-5939 May Contact
Orlando, FL 32827 20 hours/month, $4,629.72/year
Maintained and organized over 50 personnel records, medical files, reports and service history for unit
deployment standards. Provided mission readiness and global operational support training for the Navy Reserve
Units Commander Submarine Groups 8 and 10. Used the different Microsoft computer programs; Microsoft
word, excel, access, power point, spreadsheet, outlook and works. Managed classified information vital to
national security and the safety of 50+ military members; upholding integrity of unit data.
Physical Fitness Reserve Command Training Officer
Trained and develop physical training classes for military personnel to obtain the stamina, endurance and
improve their overall physical condition so you can meet demanding physical fitness requirements.
Implemented a plan of the four primary elements of a physical fitness program: aerobic activity, muscular

3. strength and endurance exercises, and flexibility exercises. Monitored and tracked the progress of each
individual to ensure that they are upholding the standards of fitness requirements. Led the Command in
semiannual physical fitness test while having a 99% passing and completion rate
Deli Associate 06/2007 – 08/2013
Walmart Corporation S: Kelvin Butler
1239 State Road 436 P: 407-679-0377
Casselberry, FL 32707 32 hours/week, $20,121/year
Duties: Worked primarily in the daily operations of the deli department, overseeing all ordering, product
displays as well as all aspects of customer service and also assisted in surrounding grocery departments.
Provided exceptional quality customer service in a fast paced environment while improving sales, profit, labor
and inventory levels and expenses through sound business practices and procedures. Maintained a clean,
sanitized and organized work area; while keeping counters, shelves, cooler cases, and the sales floor fully
stocked with all available products sold. Checked temperatures and prepared fresh food products on a bi-hourly
basis, of all required food items during the shift and entered the necessary data recorded into the required
logbooks for food safety and inventory control
Trailer Unloader/Overnight Stocker 08/2006 – 10/2007
Target S: Brian Smith
820 Oviedo Mall Boulevard P: 407- 366-5900 May Contact
Oviedo, FL 32765 30 hours/week, $14,371/year
Duties: Unload store products and containers in a warehouse environment from a semi-trailer truck by hand or
using a hand pallet jack, and or forklift. Maintained regular inventory counts and kept a record of all stored
goods. Handled and stocked the received products onto the sales floor. Worked in a positive and productive
manner and ensured the store and the back area to be safe and clean with employees and for the customer
Aerographer’s Mate 10/1999– 12/2005
U.S. Navy S: Fredrick Baker
9141 Third Avenue P: 757- 444-2436 May Contact
Norfolk, VA 23511 50 hours/week, $24,000/year
Duties: Observed, collected, recorded and analyzed meteorological and oceanographic data; make visual and
instrument observations of weather and sea conditions; operate meteorological satellite receivers and interpret
and apply satellite data; interpret and brief radar imagery and data; interpret meteorological and oceanographic
codes; verify meteorological and oceanographic products; evaluate recent meteorological and oceanographic
developments for integration into local routines and enter data on appropriate charts; operate ancillary
equipment for the processing, dissemination and display of environmental data; perform preventive
maintenance on meteorological and oceanographic equipment; prepare warnings of severe and hazardous
weather and sea conditions; forecast meteorological and oceanographic conditions; and prepare and present
briefings concerning current and predicted environmental conditions and their effect on operations. Forecast
and presented weather to military pilots and local weather stations. Prepared up-to-date weather maps, charts
and oceanography information. Performed preventive and corrective maintenance on state-of-the-art equipment
for updating command intranet systems.

4. EDUCATION
09/2012 Graduated Bachelor’s Degree of Business Administration, Management, GPA 3.32, Strayer University
Maitland, FL 32751
06/1999 High School Diploma, R.B. Stall High School North Charleston, SC 29418
HONORS, AWARDS
Military Auxiliary Security Force Specialist
National Defense Service Medal
Global War on Terrorism Expeditionary Medal
Global War on Terrorism Service Medal
Navy and Marine Corps Oversea Service Ribbon
Enlisted Service Warfare Specialist
Navy Pistol Marksmanship Ribbon
Good Conduct Medal
Volunteer Service Award
TECHNICAL SKILLS
Software: Microsoft Office (2003, 2007, 2010), Share Point
Operating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows 8
Programming: Java; HTML; CSS
OTHER INFORMATION
I certify that I am able to type 35+ wpm and able to utilize software like Outlook, Excel, PowerPoint and Word

5. Professional References
Rockael Mays- Department of Veteran Affairs
Title – Medical Assistant
Address- 302 Dartmouth Rd O'Fallon, IL 62269
Phone- (618) 558-1174
Kelvin Butler- Walmart Corporation
Title- Deli Supervisor
Address- 1239 State Rd 436 Casselberry, FL 32707
Phone- (407) 679-0377
Demario Wilson - Co-Worker at United States Navy
Title- Electrician
Address- Augusta, GA
Phone- (843) 475-2903
Richard Waring- Verizon Wireless
Title- Customer Service Supervisor
Address- 2401 Mall Dr North Charleston, SC 29406
Phone- (843) 566-8000

6. Professional References
Rockael Mays- Department of Veteran Affairs
Title – Medical Assistant
Address- 302 Dartmouth Rd O'Fallon, IL 62269
Phone- (618) 558-1174
Kelvin Butler- Walmart Corporation
Title- Deli Supervisor
Address- 1239 State Rd 436 Casselberry, FL 32707
Phone- (407) 679-0377
Demario Wilson - Co-Worker at United States Navy
Title- Electrician
Address- Augusta, GA
Phone- (843) 475-2903
Richard Waring- Verizon Wireless
Title- Customer Service Supervisor
Address- 2401 Mall Dr North Charleston, SC 29406
Phone- (843) 566-8000