Scott Morgan is a dedicated hospitality professional with over 10 years of experience managing hotels, conference centers, and restaurants in Northern Wisconsin. He has a proven track record of optimizing occupancy levels and controlling costs. His experience includes general manager roles overseeing all operations including meeting and event coordination, budgeting, staff management, and community involvement. He has a bachelor's degree in hotel and restaurant management and is proficient in relevant technology and accounting systems.

1. 15882 W. 2nd St.
Hayward, WI 54843
715-699-5426
shmorgan@charter.net
Scott Morgan
Profile
Dedicated conference center/hotel/restaurant manager with over ten years of experience. Outstanding
interpersonal, negotiation, and mediation skills. Adept at cost control and optimizing occupancy levels. Very
connected and current with the challenges and opportunities facing the Northern Wisconsin hospitality industry.
Experience
General Manager, Flat Creek Inn & Suites, Hayward, WI
2010-2013
Direct all operations of a 66 room hotel including the conference center and restaurant. Coordinate all
meeting and tour group contracts. Act as point person to facilitate successful events from pre-planning
through execution and debrief to maintain the highest quality standards. Remain highly visible and
accessible to guests, staff, and vendors.
Oversee brand presence through all media channels. Market facility locally and statewide through targeted
advertising. Monitor and troubleshoot issues regarding national reservations system.
Develop, track, and adjust yearly budget to meet ownership’s goals. Oversee all facility maintenance
personnel and property upgrades. Maintain deposit and reconciliation procedures, supervise vendor
contacts and ordering, cost control, inventory storage and tracking,
Optimize occupancy through difficult economic challenges. Act as face of brand through vigorous
community involvement. Coordinate and allocate inventory when requested for area fundraising and
sponsored events.
Hire, counsel, train, and administer performance improvement process for staff of 40. Updated employee
handbook. Streamlined and implemented tracking system for employee paid off time policy.
Night Auditor, Flat Creek Inn & Suites, Hayward, WI
2008-2009
Responsible for reconciliation process and customer service delivery during late shift.
Logistics and Project Manager, Midwest Stihl Inc., Hayward, WI
2005-2008
Directed warehouse operation for Stihl product distribution and support for WI, MN, and Upper Peninsula
of MI. Acted as liaison with upper management. Responsible for scheduling, coaching, and all recurrent
training. Maintained and updated all parts and inventory tracking processes and procedures. Ensured all
databases were reconciled with actual inventory to facilitate timely delivery within established guidelines.
Provided quality assurance expertise in all facets of shipping and receiving to meet established timelines
and guarantee customer satisfaction. Reviewed and modified employee procedures to maintain day to day
efficiency of entire operation.
Food and Beverage Director, Lakewoods Resort & Forest Ridges Golf Course, Cable, WI

2. 2003-2005
Coordinated ordering and inventory for 175 seat restaurant, bar, and catered events for large family-
owned lakeside resort and conference center. Facility comprised of 32 rooms in main lodge, 46 on-site
condominiums, and 46 associated lake homes. Accommodated peak traffic of 500-600 guests.
Coordinated all special events including extensive wedding and reception operation. Planned menus,
assisted group organizers with layout and logistics, provided subject matter expertise from start to
completion.
Directed scheduling of 30 member staff for all front of the house operations. Provided new hire and
recurrent training for all food and beverage team members. Coached and counseled employees for
optimal performance.
Resolved customer issues in a timely manner. Was accessible to guests, staff, and vendors. Acted as
General Manager for entire operation on occasions when owners were absent
Host/Server, Old Chicago Pizza, Longmont, CO
2002
Facilitated incoming reservations and seating. Coordinated opening and closing shifts and front of the
house set up. Resolved billing and service issues to provide maximum customer satisfaction.
Assistant Manager, Whetstone Steakhouse - Pratt Properties, LLC, Longmont, CO
1996-2001
Supervised a staff of 40 in all aspects of customer service, facility, quality, and inventory for a 135 seat
restaurant attached to the third largest convention center in the state of Colorado. Participated in the
overall re-design of the facility to enhance franchise image.
Established and maintained vendor contacts and supervised ordering, cost control, inventory storage and
tracking, and monitored sales. Coordinated community fundraising for the ownership group.
Consultant, Super 8 Motel, Chetek, WI
1995
Advised ownership group on standard operating procedures for the franchise. Trained front office and
housekeeping staff regarding corporate procedures and standards.
Education
University of Wisconsin-Stout, Menomonie, WI
1987-1992
B.S. Major in Hotel and Restaurant Management - Minor in Tourism with an emphasis in Marketing
Technical Skills
Familiar with QuickBooks. Proficient with most Microsoft Office programs. Comfortable with nationally
based reservation systems.
Community Involvement
Hayward Area Chamber of Commerce Board of Directors, American Cancer Society Relay for Life, Hayward
Area Memorial Hospital, , Fishing Has No Boundaries, Lumberjack World Championships, American
Birkebeiner, Hayward VFW, Rocky Mountain Elk Foundation Committee Member.