This document is a resume for Brian Chand that summarizes his education and work experience. It shows that he has been studying Computer Science at Los Medanos College since 2008 and has work experience in customer service and technical support. His objective is to find a position where he can advance his customer service and technical skills. He has worked at Caltronics Business Systems doing print system troubleshooting and networking, and currently works as a Barista and trainer at Starbucks, where he prepares drinks, trains new employees, and ensures high quality customer service. His skills include planning, team building, communication, computer troubleshooting, and Microsoft applications.

1. Brianchand119@gmail.com
 200 Havenwood Circle, Pittsburg, CA
(925) 759-6505
OBJECTIVES
To secure a position in a company where I can pursue and advance my customer service and technical skillset
EDUCATION
Los Medanos College
2008 – Present, Computer Science
EXPERIENCE
Caltronics Buisness Systems
 Troubleshooting Konica Minolta and HP print systems
 Networking connectivity between Windows and MAC computers to print devices
 Providing solutions or work arounds in a timely manner
 Effective time management in resolving customer inquiries
 Assisting team in creating hardware resolutions
Starbucks  1240 Main Street
Barista/Barista Trainer, 2011- current
 Prepare beverages and execute high quality customer service
 Handle any customer complaints and ensure the customer leaves happy
 Train new Baristas to make drinks, operate the register and proper customer service
 Teach Baristas new promotion standards and beverage preparations
 Help customers with any product questions and provide an alternative if there is no product

SKILLS
 Planning and Organization- Ability to develop a plan to train and keep up to date with new and current promotions.
 Team Building- Make a group of people work together to accomplish a task while serving customers
 Communication- Communicates with customers when certain company and customer standards are not being met
 Computer skills- Operate functions of Microsoft office. Can troubleshoot basic aspects of a computer to diagnose repair.
Familiar with the layout and functions of Microsoft Windows
 Troubleshooting= Experience with troubleshooting network and with printers and windows enviorments
BRIAN CHAND