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B2 L61 St. Andrew st. Veraville Regency Brgy. Manuyo 2 Las Piñas City, Philippines  +639216682285
Rea Lynn A. Ayllon
Objective
I have been with Maersk for more than 5 years now and I am looking for a position where I can
continue to maximize my EDI knowledge, performance management, and logical skills that will
lead to a more resilient career relationship with the company.
Professional Accomplishments
Lean Six Sigma White Belt Certified (October 9,2015)
Secondment - DAMCO Copenhagen, Denmark (Nov 1 – Dec 16, 2014)
 Attended WebEx Meeting on EDI STREAMLINE PROJECT with Analysts and Managers for
brainstorming on RTS (Real-Time Strategy)Processand standardization of EDIMessages
usages
 Attended Active DocumentTraining by Open Text Delivery Manager wherein issues/challenges
encountered in using the platform have been discussed
 Received trainings on Document ManagementSetup, Clearing of Stuck Files,and Creation of
Change Requestsin TeamBook
 Created ProcessFlow Chart for Service Now - Open Textprocess using MS Visio
 Handled coordination on severalissuesin the process
DAMCO EDI (Electronic Data Interchange) SME (Subject Matter Expert)
 Upon regularization,progressed to ProcessExpert position afteronly 8 months; and after 2
years, were promoted asSubject MatterExpert; and now assuming some Analystand Team
Leader rolessince February
 Created severalSOPs(Standard Operating Procedure)that trimmed processing times,thus
improved the support
 Produced Denmark Visa Application Document (when Danish Embassy took overprocessing)
that is continually being used acrossDAMCO
 Successfully managed fuss within the staff due to differencesin personalities
 Established good working relationships with regionalcontacts in behalf of the EDI GSC Team
 Spearheaded migration of tasks (from regions and to vendors)and approved SOPscreated by
EDI Center managers
Work Experiences / Employment History
August 2014 – Present
EDI Application Support : Subject Matter Expert
Maersk Global Service Center (GSC) - Pasig City
 Provides 2nd Level of Support for 10 FTEs (Full-Time Employees)
 Collaborates with vendors to improve the service and relationships, as well
 Provides analysis on issues raised by managers and regional contacts
 Reports issues of GSC during biweekly conference calls with Global Team Lead,
Application Manager,Application Support Manager and Open Text support
 Performs regular coaching to each FTE and training to each SMEs and ‘acting’
SMEs
 Creates and updates SOPs and responsible for disseminating information to FTEs
April 2012 – July 2014 January 2011 – March 2012
EDI Application Support : Process Expert Senior ProcessAssociate
Maersk GSC – Pasig City Maersk GSC – Pasig City
 1st
Level of Support for EDI Application globally
 As a Process Expert,provides assistance to colleagues in case SME is not around
 Ensures SOPs are strictly followed and updates SOPs when necessary
 Builds up good relationship with internal and external stakeholders
 Back up support for SCV (Single Customer View)
December 2001 – November 2010
Customer Care Officer
I-Contacts Corporation – SMART - Quezon City
 Front liner Customer Service to prepaid and postpaid subscribers through inbound
call, e-mail, and web chat
- Customer Service includes handling inquiries, disputes, complaints,
commendations, and aftersales.
 Performed OIC functions such as: leading a team, creating reports, and handling of
endorsed irate calls
November 2001
Outbound Telemarketer
 Easy Call - Offered vacation trips to U.K.- based clients
Mandaluyong City
August – September 2001
Outbound Telemarketer
 Family First, Inc. - Offered schedules for a discussion on the company’s pre-need
plans clients
Makati City
July – August 2001
Sales Consultant
 Family First, Inc. - Conducted seminars on the benefits of the company’s various
pre-need plans to prospective clients
Mandaluyong City
June – October 2000
Student Teacher – OffCampus
 Practicum - 4’s Class in UP-Philippines Association for University Women
(PAUW)
Quezon City
June – October 1999
Student Teacher : In Campus
 Practicum - Toddler’s Class in UP-Child Development Center
Quezon City
Education
2002 (1 semester)
1997 to 2001
1996 to 1997
Master of Science in Behavioral
Psychology
Bachelor of Science in Family Life
and Child Development
Bachelor of Science in Behavioral
Science
University of the Philippines
Diliman, Quezon City
University of the Philippines
Diliman, Quezon City
Miriam College
Quezon City
References
Diana Kaye Bonifacio
09175228378
Dexter Buenaventura
+4523619646
Team Leader, Damco Ops
IT Analyst, MAERSK Line IT
Level 5, North Wing, Estancia
Offices, Capitol Commons,
Meralco Ave.,Brgy
Oranbo,Pasig City, Philippines
Esplanaden 50 Copenhagen,
Denmark

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resume

  • 1. B2 L61 St. Andrew st. Veraville Regency Brgy. Manuyo 2 Las Piñas City, Philippines  +639216682285 Rea Lynn A. Ayllon Objective I have been with Maersk for more than 5 years now and I am looking for a position where I can continue to maximize my EDI knowledge, performance management, and logical skills that will lead to a more resilient career relationship with the company. Professional Accomplishments Lean Six Sigma White Belt Certified (October 9,2015) Secondment - DAMCO Copenhagen, Denmark (Nov 1 – Dec 16, 2014)  Attended WebEx Meeting on EDI STREAMLINE PROJECT with Analysts and Managers for brainstorming on RTS (Real-Time Strategy)Processand standardization of EDIMessages usages  Attended Active DocumentTraining by Open Text Delivery Manager wherein issues/challenges encountered in using the platform have been discussed  Received trainings on Document ManagementSetup, Clearing of Stuck Files,and Creation of Change Requestsin TeamBook  Created ProcessFlow Chart for Service Now - Open Textprocess using MS Visio  Handled coordination on severalissuesin the process DAMCO EDI (Electronic Data Interchange) SME (Subject Matter Expert)  Upon regularization,progressed to ProcessExpert position afteronly 8 months; and after 2 years, were promoted asSubject MatterExpert; and now assuming some Analystand Team Leader rolessince February  Created severalSOPs(Standard Operating Procedure)that trimmed processing times,thus improved the support  Produced Denmark Visa Application Document (when Danish Embassy took overprocessing) that is continually being used acrossDAMCO  Successfully managed fuss within the staff due to differencesin personalities  Established good working relationships with regionalcontacts in behalf of the EDI GSC Team  Spearheaded migration of tasks (from regions and to vendors)and approved SOPscreated by EDI Center managers Work Experiences / Employment History August 2014 – Present EDI Application Support : Subject Matter Expert Maersk Global Service Center (GSC) - Pasig City  Provides 2nd Level of Support for 10 FTEs (Full-Time Employees)  Collaborates with vendors to improve the service and relationships, as well  Provides analysis on issues raised by managers and regional contacts  Reports issues of GSC during biweekly conference calls with Global Team Lead, Application Manager,Application Support Manager and Open Text support
  • 2.  Performs regular coaching to each FTE and training to each SMEs and ‘acting’ SMEs  Creates and updates SOPs and responsible for disseminating information to FTEs April 2012 – July 2014 January 2011 – March 2012 EDI Application Support : Process Expert Senior ProcessAssociate Maersk GSC – Pasig City Maersk GSC – Pasig City  1st Level of Support for EDI Application globally  As a Process Expert,provides assistance to colleagues in case SME is not around  Ensures SOPs are strictly followed and updates SOPs when necessary  Builds up good relationship with internal and external stakeholders  Back up support for SCV (Single Customer View) December 2001 – November 2010 Customer Care Officer I-Contacts Corporation – SMART - Quezon City  Front liner Customer Service to prepaid and postpaid subscribers through inbound call, e-mail, and web chat - Customer Service includes handling inquiries, disputes, complaints, commendations, and aftersales.  Performed OIC functions such as: leading a team, creating reports, and handling of endorsed irate calls November 2001 Outbound Telemarketer  Easy Call - Offered vacation trips to U.K.- based clients Mandaluyong City August – September 2001 Outbound Telemarketer  Family First, Inc. - Offered schedules for a discussion on the company’s pre-need plans clients Makati City July – August 2001 Sales Consultant  Family First, Inc. - Conducted seminars on the benefits of the company’s various pre-need plans to prospective clients Mandaluyong City June – October 2000 Student Teacher – OffCampus  Practicum - 4’s Class in UP-Philippines Association for University Women (PAUW) Quezon City June – October 1999 Student Teacher : In Campus  Practicum - Toddler’s Class in UP-Child Development Center Quezon City
  • 3. Education 2002 (1 semester) 1997 to 2001 1996 to 1997 Master of Science in Behavioral Psychology Bachelor of Science in Family Life and Child Development Bachelor of Science in Behavioral Science University of the Philippines Diliman, Quezon City University of the Philippines Diliman, Quezon City Miriam College Quezon City References Diana Kaye Bonifacio 09175228378 Dexter Buenaventura +4523619646 Team Leader, Damco Ops IT Analyst, MAERSK Line IT Level 5, North Wing, Estancia Offices, Capitol Commons, Meralco Ave.,Brgy Oranbo,Pasig City, Philippines Esplanaden 50 Copenhagen, Denmark