Nabil Wasef has over 20 years of experience in customer service and cash handling roles at Travelex Ltd. He has consistently met targets while maintaining high quality customer service and working well in a team. Wasef holds a Bachelor's degree in Accounting and a certificate in Information Technology. His skills include experience in customer service, knowledge of foreign currencies, communication, and Microsoft Office proficiency.

1. Resume
Nabil Wasef
0410332754
nabilwasef@gmail.com
Summary of Experience
As an experienced worker in the customer service and cash handling industry I have gained a
spectrum of knowledge which has guided my work on a daily basis. I aim to expand my
knowledgeandmy skill set by welcomingnewchallengesandlearninginnovativeapplications
to my work. Through my employment in Travelex I gained up to twenty years of experience in
the industry, dealing with both individual customers, groups and contracted companies alike.
My communication skills ensured I consistently met my targets and held impressive figures,
whilst managing well in a team-working environment.
Professional History
Employed by: Travelex Ltd
Position: Customer Service Representative
Start date: June 1996 to Present
Location: Sydney Airport, NSW
Responsibilities include:
- Maintaining the highest quality of customer service
- Working towards targets and set KPI's in a team based environment
- Abiding under the security and safety company standards
- Mentoring and training new staff
- Liaising between branches
- Showing a preparation for customer expectations
- Maximising every sales opportunity by up-selling
- Tailoring and personalising sales according to customer needs
- Maintaining a current knowledge of all currencies in circulation
- Adhering to legal and ethical expectations of the workplace
- Abiding by privacy and confidentiality regulations
- Providing financial technical support and advise to customers
Education
Institution: University of Alexandria
Qualification: Bachelors of Commerce in Accounting
Start Date: 1978

2. Completed: 1982
Institution: New South Wales Technical and Further Education
Qualification: Certificate I in Information Technology
Start Date: 2000
Completed: 2001
Skills
Dynamic professional:
- Experience in customer service
- Current and expansive knowledge in foreign currencies
- With self-motivated spirit of working
- Practiced in Microsoft Office
- Proficient in Travelex's RTS Trading System
- With excellent communication skills
- Client facing and client liaising
- Shows a wilful attitude towards team work
- Experience in keeping/balancing monetary funds
- With excellent problem solving skills
- Ability to calmly manage situational occurrences under pressure
- Multilingual
Certificates/ Awards
IRS Total Injury Management
Manual Handling & Managing Workplace Stress Training
August 2000
Thomas Cook Foreign Exchange
Achievement of Leadership
July 2002
Sydney International Airport ACE Program
Recognition of Superior Customer Service
April 2007
References
Upon Request