CV for Matthew Owen

1. Matthew Owen
Stevenage, Hertfordshire
Mobile: 07817 295191
Email: matthew.owen.uk@gmail.com
Profile
Enthusiastic team player with 17 years of experience in an office environment
Excellent communication skills and customer service skills
Hard working, committed and driven with a positive attitude
Motivated and self-disciplined who will always go the extra mile to succeed
Key skills
Accurate data entry skills, stock control, extensive knowledge of Microsoft Excel, database
administration and maintenance, customer service skills, knowledge of export controls and guidelines,
technical writing, Microsoft Word, Windows XP, Windows 7 and Windows 8
Career History
Welwyn Hatfield Borough Council - Planning Policy Assistant May – August 2015
Temporary role to support the Local Plan consultation
 Updating the Objective Database of Residents Feedback Data on the Local Plan Document 2015
 Checking and updating existing computer data based on user feedback
 Summarising data and preparing documentation to represent residents feedback on issues regarding
the Local Plan Document
Skills Used
 Knowledge of technical author skills when summarising residents feedback
 Knowledge of Objective Database Software
Marks & Spencer - Packer/Despatch Agent November 2014 – January 2015
Temporary role to support Christmas ‘BOSS Dark Stores' project
 Selecting goods from the warehouse and packing the items for customer despatch
 Operating the computer system to ensure that orders are correctly processed
 Maintenance of warehouse to ensure that safety standards are maintained on company premises
 Physical verification of stock to make sure that computer data is accurate
Clearwater Environmental - Data Entry Clerk July – November 2014
Temporary role
 Updating the company database with details of asbestos surveys that have been carried out on
housing and business premises
 Updating spreadsheets to ensure that progress is accurately maintained
Xerox Limited - Software Production Clerk January 2005 –May 2014
 Operation and maintenance of CD/DVD media duplication machines to produce customer software
orders against tight deadlines
 Accurate maintenance of workload spreadsheets and archive databases to ensure continued
availability of software products can be supplied on demand
 Ensuring stock levels are accurately recorded and maintained
 Preparation of software files to ensure that software is labelled correctly for customer use
 Support for Export Control Department including preparation of detailed invoices and manifest
documentation, arranging collection of goods with courier and shipping agents

2.  Quality Assurance testing for software development
Xerox Limited - Technical Author April 2002 - December 2004
 Preparation of instructions for company service engineers to maintain a customer's machine
 Preparation of service bulletins to ensure that company service engineers are aware of new and
updated information regarding customer machines
 Preparation of detailed project plans to ensure that new service documentation is delivered to the
customer on time
Xerox Limited - Asset Administration and Finance Assistant December 1997 - March 2002
 Successful management of the merger of company asset databases to simplify company processes
and reduce costs of maintenance
 Managed computer reclaim and reallocation process during company downsizing to ensure
financial savings and best use is made of existing company assets
Responsibilities include:
 Analysis of company billing database to ensure costs are maintained to enable cost saving
 Updating company asset database to ensure that assets are added or removed from the company
register in line with policy
 Ensuring asset details, values and dates are accurately recorded on company asset database
 Performing annual audit of company assets to ensure full maintenance of controls
 Reporting results of audit for external auditors within tight deadline
 Assets are given labelling to assist in tracking
Qualifications and education
 BTEC GNVQ Advanced (level 3) in Information
Technology including IT Systems, Networking,
Programming and Systems Analysis
 BTEC First Diploma in Information Technology
 9 GCSE's - Maths, English, Double Award
Nuffield Combined Sciences, Geography, CDT
Technology, English Literature, French, CDT
Design & Technical Drawing
 Xerox Company Courses
Microsoft Access Advanced level,
Microsoft Excel Advanced level, Using
Adobe FrameMaker 7.0,Using Adobe
Acrobat, Controlled English, Electrical
Health and Safety, Leadership Through
Quality, Stills photography
Interests
Karate training (currently graded as Black Belt Shodan-ho), competing in karate competitions,
swimming, badminton, watching motor sport on television and at live events, use of computers and
reading
References
Available on request