This resume is for Nikhil U. Thaker, seeking a position utilizing his 8 years of experience in networking, datacenters, and systems administration. He has expertise in Cisco routers and switches, Linux, Windows servers, firewalls, and monitoring tools. His experience includes roles at Gateway TechnoLabs, You Broadband India, Sai Info System India, Bharti Airtel, and DSM Info COM, where he performed tasks like network configuration, monitoring, troubleshooting, project management, and technical support. He has certifications in CCNA and CCNP Switching & Routing.

1. NETWORK & DATACENTER ENGINEER
NIKHIL U. THAKER
V-202 Shreenand Nagar Society part-3,
Vejalpur, Ahmedabad-380051
E-Mail nikhilthakerin@gmail.com,nikhil_thakerin@yahoo.co.in
Contact: - +91 9427284734
________________________________________________________________
OBJECTIVE:
Aspiring to work in a Professional environment utilizing my expertise and technical skills to scale newer
heights and achieve organizational as well as Personal goals. Detail oriented multitasking with extensive organization
skills, able to work independently tactful team player, Thrive a within group environment, innovative thinker with pleasant
personality.
ACADEMIC CREDENTIALS
 B.C.A I have completed my Graduation with 51% of marks from Saurashtra University, Rajkot-Gujarat.
 H. S. C. (Commerce stream)
I have passed my H.S.C. exam with 63.83% of marks in Gujarat Higher Secondary Education
Board, Gandhinagar.
 S. S. C. I have passed my S.S.C. exam with 50% of marks in Gujarat secondary Education Board,
Gandhinagar.
PROFESSIONAL SUMMARY:
 A competent professional with around 8 years’ experience in LAN/WAN/Infrastructure Networking
in the IT/Telecom/ISP sector. Comprehensive understanding of networking concepts pertaining to LAN,
WAN, security, Wireless Devices, IT communication, WAN protocols, Networking devices administration
and maintenance in multi-platform environments. Adept in analyzing information system needs,
evaluating end-user requirements, custom designing solutions, troubleshooting for complex information
systems management. A keen communicator and team player with strong leadership, analytical, logical
& relationship management skills.
 Monitoring, Analyzing, Maintenance and Optimization of Core Network and Datacenter
Management.
 Setup Monitoring Tools for Severs Routers, Switches, Firewall and VVOIP Phone.
 Setup, Configure and Monitor Cisco Router, Cisco Switch and Firewall.
 Remote Technical support, Project Management,
 Having 8 years of experience in Networking, Cisco Routers and Switches, And Linux and
windows System and Server Administration.
TECHNICAL SKILL:
NETWORKING:
 Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
Strong understanding of TCP/IP
 Networking concepts Cisco, Fortinet, Juniper, Linksys, Router, Switches, and Firewall, LAN, WAN,
Ethernet-CSMA/CD, VPN, STP, RSTP, VTP, VLAN, 802.1q, ISL, Ether-channels.
 Understanding of IGRP, EIGRP, RIP, OSPF and BGP protocols.
 IP addressing and subnetting, Routing concepts, VLSM/CIDR, Routing protocols, route-maps.
 Planning, Maintaining and troubleshooting Cabling and Networking device of Layer 1, 2 and 3.
 Knowledge of WAN Protocols: PPP, HDLC and FRAME RELAY.
 Setup and configure monitoring tools Op-Manger, whatsupgold and Solar winds for Severs.
 VOIP (Voice over Internet Protocol) & VVOBB (Video and Voice over Broadband) For BSNL Project.
 Understanding of VOIP Protocol RTP, RTCP, SIP and H.323
 Analyze and Optimize VOIP Telephony QoS
 Analyze Troubleshoot and Optimize Video and Voice Call in Voice packet network in terms of Jitter,
Latency, Packet Loss and MOS.
 Call monitoring tools: VQ-Manager.
 Taken training on VOIP Soft Switch Architecture and configuration for VVOIP.
 Learn Process and Data flow of Authentication server, Call server and Media server.

2. LINUX & WINDOWS SYSTEM & SERVER ADMINISTRATION:
 Linux (RHEL 5.4 and UBUNTU 9.04) installation and Configuration.
 System, Server & User Admin Management and Troubleshooting.
 Installation of various Windows O/S (win XP, 2003 server, 2008 server) and User Administration and
Desk Support for users and troubleshooting.
PROFESSIONAL EXPERIENCE:
 Gateway TechnoLabs Pvt. Ltd. - Ahmedabad
Working as an IT Executive from Dec 2014 to Till Date
Job Responsibilities:
• Managing production environment infrastructures includes service, application, infrastructure health checks,
H/W, S/W upgrades, security updates, maintain & support Windows 2003/2008 Server & VMware
environment.
• Installation and support for IIS 6.0 and IIS7.x (installation, configuration, monitoring, upgrade)
• Creating micro sites/FTP sites, Installing SSL certificates on IIS.
• Handling HTTP redirection, Logging, Server certificate issue, Authentication issue in IIS.
• Adding virtual load balancer for Micro sites.
• Creating new users in AD & RSA Secure ID & Assigning temporary RSA tokens.
• Monitor & Troubleshoot System/Network performance issues using WhatsUp GOLD monitoring tool.
• Maintain network monitoring system, configure appropriate alert thresholds.
• Monitoring corporate IPS and Add filters to corporate IPS with Tipping Point IPS Tool.
• Data Backup/Restoration and pro-active audits through eVault.
• Creating email addresses/distribution list, create/edit global black & white email lists.
• Monitoring Disk Space and archive data on the production network.
• Maintain and support existing anti-virus, anti-spyware, application and system patch process and
procedures.
• Attending technical Webinar and Live Meetings with client to understand their IT Infrastructure setup and
new support procedures from clients.
• Handling Client communications for trainings and reviews on various technology tools and documents.
• Create and maintain technical documentation (Visio diagrams, procedures, best practices & knowledge
base).
• Follow defined Technology Operations incident and problem management procedures in order to log and
track issues relating to past problems until satisfactory resolution.
• Co-ordination and liaison with operational, product and development groups in support of business
continuity and service enhancements.
 You Broadband India Pvt. Ltd.
Working as an ISP/IDC-NOC Engineer from July 2012 to Dec 2014
Project: Sr. IDC – Network Operation
• As an IDC-NOC Engineer (Telecoms/ISP) I have performed L2 Level Support for Entire data
center Network which includes switches, router and firewall Configuration, monitoring and
Maintenance.
Key responsibility Areas (KRAs)
• Maintain an ISP IT Infrastructure of IDC-NOC Ahmedabad Location.
• Working on Implementation & Operation of Data Centre.
• LAN/WAN Network Monitoring, Configuration & Troubleshooting.
• IT asset database management, Vendor Management & maintain IT/Network Inventory.
• Working on Cisco catalyst Switches 3550, 2960, Cisco Router3925, cisco cmts-VXR 7200 Router Cisco
PixFirewall & VPN Technology.
• Working on ISP DOCSIS and cable modem Technology.
• Works on to follow ITIL Process Management to improve Service & follow SLA’s.
• Sound knowledge on IT Project Management and Delivery.
• Shifting customer from OFC media to Wireless media.
 Sai Info System India Pvt. Ltd.
Working as a NOC Engineer from Jan 2010 to July 2012
Project: VVOBB (VIDEO AND VOICE OVER BROADBAND) For BSNL.

3. • As a NOC & Project Engineer (Telecoms) I have performed L1/L2 Level Support for Entire data
center Network which includes switches, router and firewall Configuration, monitoring and Maintenance.
• L1/L2 level Support for Data Center and NOC which Includes VVOIP Call Monitoring, Analysis and
Optimization of QoS.
• Monitoring Tools Setup and Configuration for Data Center. Also monitor Corporate LAN & WAN
Network and Servers.
Key responsibility Areas (KRAs)
• Monitor & Troubleshooting Network devices, links, Hardware, O/S, Call & VoIP Application.
• Maintenance and Real time monitoring of NOC With 99.99% uptime.
• Daily reporting of Network status.
• Daily reporting of call status.
• Resolve the alarm escalated by L1 Engineer.
• Training to L1 Engineer to understand and how to analyze the downtime.
• Take backup of O/S, Application & Database as per backup policy -Proactive Maintenance.
• Providing technical support and guidance to Trainee Eng.
• Escalate the unresolved alarm to L2 or L3 Engineer.
 Bharti Airtel Ltd. (HI-Net InfoTech Solutions Pvt. Ltd.)
Working as a District Relationship Manager from Mar 2009 to Jan 2010
• Project Handle the VSAT Connectivity, Installations & maintains of the e-GRAM Vishwgram
Society EGIC TSTSP Project of State the Government of Gujarat.
• All necessary Software was installed in all Gram Panchayats after providing proper support to the
Technical Engineers, TLEs and VSEs.
• I took training time to time of all the VCEs and TLEs taluk wise. This training included technical
training related to Vsat Connectivity.
• By providing proper co-ordination with site contractor for all work related to him was properly
accomplished. All problems related to GP space allocation, Slanted roof tops, Non feasibility, GP
were solved by arranging meetings with TSTSP Project team after proper guidance.
• In my present job I have and experience to work with DDO and I.A.S officers.
 JKV Solutions Pvt. Ltd.
Working as a State Level Project Coordinator from Sept 2008 to Nov 2008
• Major Project Handle: Handling all Project of e-GRAM Vishwgram Society EGIC TSTSP
Project of State the Government of Gujarat.
• Project Handle the e-GRAM Vishwgram Society EGIC TSTSP Project of State the Government of
Gujarat.
• All necessary Software was installed in all Gram Panchayats after providing proper support to the
Technical Engineers, TLEs and VSEs.
• I took training time to time of all the VCEs and TLEs taluk wise. This training included technical
training related to Vsat Connectivity.
• By providing proper co-ordination with site contractor for all work related to him was properly
accomplished. All problems related to GP space allocation, Slanted roof tops, Non feasibility, GP
were solved by arranging meetings with TSTSP Project team after proper guidance.
In my present job I have and experience to work with DDO and I.A.S officers.
 DSM Info COM Pvt. Ltd.
Working as a Senior Network support Engineer from Jun 2005 to Sep 2008
• Major Project Handle: Handled all WAN Networks of Bank Of Baroda, Bank Of India,
Allahabad Bank, Uco bank Bank of Maharashtra, and Hpcl.
• Installation, Maintenance and Troubleshooting of New Leased Line 64Kbps, 2MB, E-1 and ISDN
BRI, PRI.Co-ordination with BSNL(Department of Telecommunication) for Leased Line and ISDN
• Configure and Troubleshooting of Different Types of Modems RAD-ASM-31, ATRIE-3000, ATRIE-
4000, ATRI-5000, LOOP-H, and D-LINK.
Configure and Maintain Cisco Router 1700, 3600, 3700 and Cisco 2960 Switch.
Troubleshooting WAN & LAN link
PROFESSIONAL CERTIFICATIONS / TRAINING.
 CCNA Certified(Cisco ID CSCO10888134 )
 CCNP(SWITCHING & ROUTING) Completed (642-892 Composite)

4.  DCS(Aptech computer Education)
STRENGTHS:
 Self-confident.
 Perfection in any type of job undertaken
PERSONAL DETAILS:
Name: - Nikhil U. Thaker
Date of Birth: - 13th
Dec. 1982
Gender: - Male
Marital Status: - Married
Nationality: - Indian
Passport No: - G8325616
Issue Date: - 23-April-2008
Expiry Date: - 22-April-2018
Hobbies: - Sports, Reading Books, Surfing New technologies and Music
CONTACT DETAILS:
Permanent Address: - Nikhil U. Thaker
V-202 Shreenand Nagar society Part-3,
Vejalpur Ahmedabad,
Ahmedabad-380051
Contact No: - +91 9427284734
E-mail Address: - nikhil_thakerin@yahoo.co.in
nikhilthakerin@gmail.com
I hereby declare that the above-mentioned information is true to the best of my knowledge.
Nikhil U. Thaker