This document provides a summary of N Santosh Kumar's experience and qualifications. It outlines his 7 years of experience in project management and HR, including roles as an Associate Project Manager and HR Executive. Some of his key responsibilities have involved planning and delivering projects on time and on budget, competency mapping, training, and ensuring statutory compliance. He holds an MBA and has experience working with SAP systems and is PRINCE2 and ITIL certified.

1. N SANTOSH KUMAR
E-Mail: nasinasantoshkumar@gmail.com
Phone: +918008561825
ASSOCIATE PROJECT MANAGER
Extensive exposure in driving critical assignments across the career with proven success in ensuring optimum results
P R O F I L E S U M M A R Y
• Technically Competent, diligent and result oriented Professional offering 7 years of experience in Project Management and
HR domain, Solutions oriented with progressive experience & professional competencies in Project Reporting, Product
Implementation, Supervising, Change Management, Process Improvement, Technical Pre-Sale, Accounts Management,
Risk Management, Stakeholder Management
• Responsible for planning, management and delivery of allocated Implementation & Support SAP, Business One – HCM
projects to time, quality Budget and scope, project documentation is created and maintained (scope, requirements, change
requests) as per the CMMI Level III Standards
• Strong leadership traits with excellent ability to coordinate with different people at one time under difficult situations and
the ability to bring out the best in others while creating a healthy and friendly work environment, thus enhancing
operational efficiency and optimizing resource utilization
• Result oriented professional with excellent reasoning and analytical skills and an exceptional talent for problem solving
through logical thought processes, is able to work independently with minimal supervision
C O R E C O M P E T E N C I E S
Project Management
Process Improvement
Product Implementation
Change Management
HR Function & Supervising
Requirement Management
Technical Pre Sale
Account Management
Risk Management
PRINCE2 & ITIL
Stakeholder Management
Presentation & Project Quality
Project Planning & Reporting
Resource Management
Payroll Administration
Statutory Compliance
Client Relationship Management
O R G A N I S A T I O N A L E X P E R I E N C E
Associate Project Manager, Altura Consulting Pvt Ltd Feb’12– Present
Key Responsibilities:
• Structuring Project & Operations budget, defining project scope, drawing cost estimates, freezing technical aspects,
mobilizing and deploying resources to accomplish project / assigned work within agreed cost/timelines, handling cross
functional coordination to ensure project completion within specified quality, cost and timelines and ensuring strict
observance thereof including handling of project closeout
• Successfully identifying training needs across levels through mapping of skills required for particular positions and analyzing
the existing level of competencies of individual’s vis-à-vis the gaps in skills; accountable for competency mapping of
employees and conducting training programmes for developing and enhancing their skills
• Serving as a subject matter expert for specific areas of the project management lifecycle, expertise subject matter to the
functional consultants in regards to the Payroll Statutory compliances /Payroll as handled more than 40 clients across the
India, East/West Africa, South Africa, Middle East, Lebanon and UK regions
• Liaising with Change Owners and Change Requesters to ensure requests are fully documented and of suitable quality to be
submitted for approval, representing change request in front of Change Advisory Board (CAB) for review and approval of
raised change
• Liaising with customer to confirm successful implementation, reviewing the change, UAT & Sign-off’s and doing quality
closure to complete the project cycle, raising invoices to the clients on completion of project milestones with liaise to
finance team and ensuring the receivables done swiftly
• Accountable for performance management of employees while focusing on individual positions, identifying desired
training / development and designing a challenging career plan for the employees; facilitating transparent communication
between the employees and the senior management to recommend ways to ensure healthy and safe working environment
along with various welfare activities and get-togethers
• Acting as a Single-Point-Of-Contact (SPOC) for the sales team to facilitate smooth transition from sales to delivery, demos
etc; responsible for planning, management and delivery of allocated Implementation & Support SAP Business One – HCM
projects to time, quality and scope
• Ensuring that project documentation is created and maintained (scope, requirements, change requests) as per the CMMI
Level III Standards, providing weekly, monthly and quarterly reports, updates of any known issues/risks to the respective
stakeholders

2. • Acting as a Service Manager for the support projects, handling customer complaints or any major incidents also providing
help and advice to customers on product or service related and liaising with clients/partners and Strategic Accounts
Manager in regards to the AMC’s & support contracts and with clients in regards to the reference letters and referral for
new prospects
• Investigating and solving customers' problems, which may be complex or long-standing problems and ensuring it’s get
closed as per the SLA’s; keeping accurate records of discussions or correspondence with customers
• Communicating courteously with customers by telephone, email, letter and face to face and improving customer service
procedures, policies and standards also meetings with senior management to discuss possible improvements to customer
service
• Ensuring that the project delivers to the highest standards through process of quality compliance as per the CMMI
Standards and timely escalation of any issues to the Project/Delivery Manager and if necessary to the Client/SAP Partners;
tracking activities against the detailed project plans and suggest the Steering Committee from both the client and internal
team for any deviation, creating and issuing regular project progress reports to the client and management
• Responsible for Resource allocation to the appropriate projects, leading and managing the consultants to ensure the goals
are achieved, regularly monitoring and assessing performance of consultants to provide constructive feedback and
highlight development needs
HR Executive, Sodexo Food Solutions Pvt Ltd Jul’08– Jul’11
Key Responsibilities:
• Entrusted with the responsibility to manage all HR processes like administration management, Manpower Planning, Payroll,
Employee relations, welfare management, recruitment, selection and induction; handled record management functions
including employee update, employee data maintenance for salary purpose and resolved all queries related to workflow,
entitlement & leaves
• Maintained a flawless communication with employees for timely resolution of employee grievances and harmonious
working environment; managed employee relations and staff welfare issues; maintained organizational HR MIS and collated
overall employee related information pertaining to personal details, attendance & leave records, performance and
promotion details etc
• Provided support on employee relations management through effective communication with employees on policy matters,
interacted with payroll for employees remuneration matters, proactively involved in HR strategies, budget planning,
manpower planning
• Provided training to new hires, assessed training needs, chartered training calendar and managing entire training logistics to
upgrade the skill levels of staff members. Deftly carried out other responsibilities such as timesheet management, the in &
out timings of all the employees
• Handled daily correspondence with customers, while establishing healthy business relations with clients & external
associates for securing repeat business & long term customer loyalty and worked towards solving their queries and
complaints efficiently
• Coordinated with allied departments like administrative staff, academic staff, maintenance officers for ensuring smooth
operations for maximum efficiency, handled regular activities in the office and tracked the details of documentation and
filing and administration related activities including office automation/ office administration & ensured optimum & effective
utilization of resources
A C A D E M I C D E T A I L S
• Master of Business Administration from Punjab Technical University in 2010
• Bachelor of Law from Berhampur University in 2010
• Bachelor of Commerce from Berhampur University in 2008
T R A I N I N G / C E R T I F I C A T I O N / W O R K S H O P A T T E N D E D
• Trained in SAP HCM - R/3 ECC 6.0 (July 2011 – Jan 2012)
• Trained in SAP Business One core modules
• Certified in PRINCE2® Practitioner in Project Management
• Certified in ITIL® v3 Foundation
• Workshop on PMBOK 5th Edition
T E C H N I C A L S K I L L S
• Project Management Tool: Project Libre, Gantt Project, Bugzilla, Mantis
• MS Office, MS Project

3. A W A R D S & H O N O R S
• Awarded as ‘Customer Award 2012’ in regards to the response time, quality of client service and other organizational
parameters
• Received ‘Best Team Award 2013’
• Received ‘Best Project Showcase 2014’ for Lake Victoria Project in Kisumu(Kenya)
• Received ‘Outstanding Award 2015’ for Exceptional Client Relationship
• Received appreciations from International clients for client handling and exceptional delivery
Date of Birth: 29th
Mar 1987
Languages Known: Sri Ram Nagar, Kothaguda, Hyderabad, Telangana - 500084
Mailing Address: English, Hindi, Oriya, Telugu and Bengali