This document contains a resume summary for Saurabh Gupta, highlighting his experience in human resources generalist roles and HR strategy development. Over 12 years, he has led HR functions for companies with over 10,000 employees, established HR shared services models, and implemented numerous automation projects. His experience includes roles at PNB MetLife India Insurance Co., WNS Global Services, and IBM Daksh Business Process Services.

1. SAURABH GUPTA
Mobile: +91-8860080298
E-Mail: saurabhgupta1480@yahoo.co.in
High Impact HR Generalist with 12 years of rich experience
Defined HR strategy consistent with business strategy and challenges
Delivered sustained organisational growth in dynamic & highly competitive environments
Location Preference: Delhi/NCR and Overseas
Profile Summary
• Led Human Resource Generalist functions for 10000+ employee’s strong companies, including HR shared
services, hiring, on-boarding, performance management, retention & development and benefits
• Worked as a strategic business partner to general and upper management; provided guidance on how to
best drive HR shared services and talent acquisition functions along with employee engagement and
productivity while limiting legal risk exposure through strong knowledge of employment law
• Provided effective HR leadership to business for implementation of HR strategies in-line with business
requirements; established HR shared services model at global level
• Revitalized the HR Department; drove major strategic changes in a short time frame
• Identified & capitalized on opportunities for and carefully managed changes while providing extensive
counsel, guidance, and influencing expertise; maintained progressive trend on all HR operations metrics
despite changes in systems & processes
Core Competencies
HR Automations Process Transitions/Re-engineering CoEs Set-ups
Talent Acquisition Policy Formulation Organization Restructuring
Performance Appraisal Employee Relations HR Operations
Notable Accomplishments
With PNB MetLife India Insurance Co. Ltd.
• Relocated complete HR Shared Services Operations from Bangalore to Gurgaon right from hiring entirely
new Team, Facilitated training & driving KT for the new team and stabilizing processes & partners
• Recipient of HR Shared Services “Hero” Award twice from the Global HR Team in 2015 & 2016
• Recognized as Champion of Change; changed the operating model from location specific practices to
centralized HR Service Delivery and successfully implemented 35+ system automations ,which resulted in
attaining cost reduction, higher accuracy and standardization of process & policies
• Received Appreciations from India CEO PNB MetLife & Global CEO of MetLife Innovation Center for
various Innovative initiatives.
• Merit of being selected for visiting Tokyo and coordinated with C Level Executives for strategic implementation
• Implemented Global Grading Structure across the organization
With WNS Global Services Pvt. Ltd.
• Played a major role in proposing & implementing:
o HR Shared Services Centralized COE at global level and HRO function( revenue generating model)
o Global Hiring/Sourcing COE
• Set a landmark in restructuring:
o On-boarding process which led to the win-win situation for both HR Shared Services and the hiring Team
o Policies & processes/SOPs and existing practices with Global Structure
• E-Personal file management process to ensure compliance & easy information retrieval
• Steered efforts in completing:
o BB Project on hiring efficiency with a QNS target of $ 1.5 million
o High Impact Lean Project on Communication Strategy and Implementation called “Communiqué”
• Improved productivity and reduced cost of HR operations by driving projects such as:
o Centralized Global Employee ID generation

2. o Centralized All Personal Files Management Without Any Additional Resource
o Resources Reallocated Due To Improved Efficiency
• Showcased recruitment & hiring expertise by:
o Developing Smart Hiring tools viz. Socio –recruit and Application cloud and introduced usage of
social media such as Facebook for hiring to minimize the hiring cost while satisfying branding needs
o Reducing the number of hiring consultants by 50%
• Rated Green in all internal & external audits; ensured controls and compliance and strengthened self-
assessment process by ensuring compilation of all documents / artefacts in a systematic manner
• Implemented Compliance structure for TAG as per ISO 9001:2008 & SOX specifications
• Attained consistent success in introducing consultant performance evaluation matrix & review mechanism
• Recipient of:
o Manager Who Shines Award in 2010
o Torch Bearer in 2011
o TA Leadership League Award by People Matters at All India level for “Best in Recruitment Re-
engineering “ category.
With IBM Daksh Business Process Services Pvt. Ltd.
• Implemented WWER project & Completed GB Project on increasing first time pass through from 63% to
90% which resulted in achieving overall saving of approx. 1,38,400 USD
• Recipient of:
o Ovation Award for delivering significant contribution by the team
o Long Association Award for 3 Years for showcasing continued & exceptional performance
o Extra Mile Award
Organizational Experience
Since Mar’15 with PNB MetLife India Insurance Co. Ltd. as HR Shared Services Country Leader
Key Result Areas:
• Leading end-to-end employee life cycle for 9000+ employees with over 180 + branches across India
including HRSS,ERP systems, process excellence, HR automations, compliance, BGV & MIS for the country
• Driving value propositions & changes by balancing people and process strategies
• Steering Lean/Six Sigma Projects to map employee life cycle management and redesign HR policies & deployment
• Setting-up and implementing statutory audit process for contingent workers
• Performing market & industry benchmarking study to drive efficiencies in areas of diversity & inclusion,
gen next workforce, pay, grade & designations structure
• Attending employee communication forums and grievance managing through Skip Sessions & 1x1s
• Reporting to Hong Kong based Regional HR Shared Services Team for maintaining ERPs (PeopleSoft &
mPower) for Indian Employees and providing HR Analytics and 20+ MIS reports to the top management of
the company (Globally) on a monthly basis.
• Working as a part of the Asia HR Shared Services Regional Team and implementing Few Global Projects
• Supervising a team of 11 employees to manage end-to-end HR shared services for Indian workforce
Jan’10-Mar’15 with WNS Global Services Pvt. Ltd.
Growth Path:
Jan’10-Jan’13: HR Shared Services Leader PAN India, Mumbai/Manager HR
Feb’13-Mar’15: Talent Acquisition CoE Leader PAN India, Gurgaon/Group Manager-HR
Key Result Areas:
As Group Manager-HR / Talent Acquisition CoE Leader PAN India, Gurgaon
• Led the integrated workforce management engaged in strategic & operational demand management,
workforce planning, talent acquisition / recruitment, on-boarding, skill management including up-skill &
cross skill, employee internal & external referrals, mapping and so on
• Designed & implemented a holistic HR strategy to meet short term & long term business challenges with
focus on the following key areas such as talent & leadership, culture & values, engagement & connect,
supervisory capability, productivity & cost

3. • Developed sourcing plans / strategies, monitored new vendor on-boarding, managed invoicing & recovery,
conducted vendor audits and evaluated annual vendors; optimized channel mix & reduced the overall CPH
• Acted as the Process Excellence, Automation, Compliance & MIS Lead for WNS HRSS & Hiring Team
• Built a diverse team of global professionals to deliver on key outcomes for quality of hire, cost per hire,
time to fill and enhanced candidate experience
• Prepared human resource financial strategies and budgets by analyzing trends, requirements, growth and
anticipated changes
As HR Shared Services Leader PAN India, Mumbai
• Structured & implemented HR shared services CoE across the organization; developed & implemented
affirmative action plans, compliance programs, SOPs , FMEAs and developed quality matrices.
• Addressed employee’s escalation by reducing future occurrence through policy/process/system re-engineering
• As WNS Sports Convener Supervised the launch of numerous programs akin to talent hunt, sports
carnival, fun on floor, community relations, family day, rewards & recognition to improve E-Sat.
• Assisted management team for performance appraisals and worked as a part of the Core HR Team to
implement new processes & policies across the board
• Monitored information management on the central data repository and updated the same; managed WFA
Module in PeopleSoft at PAN India Level; reported MIS to the management regarding attrition, hiring,
salary plans and appraisals
• Reported senior management with SLA dashboards and represented HR functions in WRMs & MRMs
• Executed all audits (internal & external) for the team and monthly SOX reporting & reviews
• Delivered induction to top executives (AVP and above) from HR perspective
• Ensured reference check for all new joiners and existing employees in coordination with third party
vendors at PAN India Level
• Acted as WNS Certified Interviewer for performing competency based interviews and closing IJPs
• Steered recovery of pending F&F/outstanding amount from resigned employees
Previous Experience
Jan’05-Jan’10 with IBM Daksh Business Process Services Pvt. Ltd. as AM HR Operations
Key Result Area:
• Managed HR & Shared services including EU HR, Payroll, Attendance & Leave Management, Payroll
Processing, Claims Reimbursements & Various Employee Letters & Employee Help Desk
Part-Time Assignment
• Computer Coaching for Engineering Students from Jan’02-Dec’04
Certifications
• Quality Green and Black Belt trained
• Certified Competency based Interviewer
• PMP Trained
• HR Certificate from the Cornell University, New York and the Harvard University
Trainings
• Team Leader Up-skilling Program, Basic Blue for New Leaders, Fish, Coaching and Feedback, 7 Habits of
Highly Effective People and PCMM
Education
• Master of Computer Applications in 2005
• Bachelor of Computer Applications in in 2002

4. Personal Details
Date of Birth: 14th
February 1980
Please find the attached annexure for key automation projects
ANNEXURE
Projects Undertaken (Automation)
With PNB MetLife India Insurance Co. Ltd.
• Envisaged ,Developed & implemented :-
o HR Share point for PMLI & Created “Innovations” TAB.
o Pre joining de-dup functionality on ERP to curb impersonation & drive compliance.
o E-forms to get employee’s consent on various NDAs & compliance related declarations
electronically
o 35+ system automations
With WNS
• Designed, developed & launched online recruitment system E-Recruit for WNS-Very High Impact Tool with
Global Spectrum
• Conceptualized & Implemented Candidate Registration through Smart Phones & Tablets (Application Cloud)
• WNS Career Website
• WNS Socio Recruit
• Worked with the IT Team to do all UATs and discussed/highlighted all areas where organization
restructuring will make an impact
• Re-engineered the IJP Process
• Automated vendor & referral payments.
• E-Contracts for consultants
• Usage of SFTP for BGV
With IBM
• Transitioning of IBM global Reimbursement Tool in Coordination with the Global Team and Handed-over
the Processing to IBM India