Vivek Cholera has over 10 years of experience as a business analyst and project manager in the financial services industry. He has a degree in Financial Mathematics and has delivered numerous projects involving IT implementation, data analytics, regulatory reporting and client relationship management systems. His experience spans roles at Credit Suisse, Old Mutual Global Investors, Barclays Wealth, Schroders Investment Management and others. He has strong skills in requirements gathering, process improvement, data management and project delivery.

1. Vivek Cholera
Email : vivekc@vmcconsulting.co.uk ; Mobile: 07500906993
Profile
Senior Business Analyst and Project Manager with a Financial Mathematics degree and years of
experience in change management within Investment Banking and Asset Management. Innovative
thinker proven through delivery of key solutions to implement processes, systems and enhancing
service development. Previous roles involved using initiative to resolve complex problems,
automatingmanual processes anddatabase management.
Key Experience:
 IT Infrastructure Implementation – Designed and Implemented multiple systems using Agile
methodologies, including managing upgrades / enhancements. IT infrastructure: Front Office
System for various Financial Instruments, Client Relationship Management, Financial Data
Management,AssetManagementFundData,Trade Repository,ContractManagement
 Data Analytics – Excel, SQL, Access used to analyse large data sets for meaningful metrics
usedto make businessdecisions /businessinsights bySeniorStakeholders
 Financial Products – Analysed Intermediary Trade data for Funds (including securities trading
files) to merge with client records within system to ascertain Assets Under Management.
Operationally assessed middle office and front office issues related to reporting of various
products,includesCDSs,EquityDerivativesandmore
 Asset Management – Worked closely with Sales / Client Services teams to ensure change is
implemented across the business areas. Analysed trade data for migration into Salesforce,
withupdatedbusinessprocessesbuiltonVisio
 Stakeholder engagement – Obtained business requirements and ensured delivery of
implementation of systems/processes with engagement from senior stakeholders ensuring
signs-off atall stagesof designanddelivery
 Project Management – Assurance checks on the Project tracked and reported to the PRA with
senior stakeholder sign-off. Liaised with working groups to ascertain relevant information for
weeklyprojectmeetings,reportingonproject/cost update toprojectsponsors.
 Project Documents – Created and managed project roadmaps with clear milestones. Tracked
and providedpresentationdecks forProjectStatusupdates.
 Testing – Test cases generated for systems / change implemented, including management of
external applicationchangesliaisingwiththe ITTeams
 Fund Fact Sheets – Reviewed fund fact sheets for regulatory reporting purposes, ensuring
sectionsshowingfees,riskprofileand10 year fundreturnsincludednopersonal data
 OCIR / EBA Outsourcing – Regulatory implementation of OCIR / EBA Outsourcing to ensure
business continuity in resolution ensuring resolution clauses are implemented into relevant
contracts and Outsourcing arrangements are in line with EBA Outsourcing. Data enhanced and
updatedaccordingly.CreatedBAUOperatingModelsforpost-projecthandover
 Liquidity Assessment – Liquidity required at a business entity level in case of a resolution
calculatedusingastresstestcriteria
 Third Party Risk Management – Documenting TPRMpolicies and procedures and utilising Risk
reportsto assessforimplicationstoVendorContracts forOCIR andBrexit
 GDPR - Implementation of policies and procedures, working closely with heads of
departments to ensure smooth delivery. Data Retention / Deletion processes implemented
throughoutthe business. Salesforce changesimplementedinline with GDPR
 Created workflows and documenting functional requirements for IT. Providing strategic
solutionsforoptimisingbusiness TargetOperatingModel (TOM) forfront-to-backchange
 Implementation of safeguards for Client data management in accordance with the GDPR
regulation.Clienton-boardingprocessrevampedforregulatorypurposes
 CRM SME - implementation and data management within Client Relationship Management
software (Salesforce) to improve client journeys. Centralised data into Salesforce for a holistic
view of a Client record, extracting information from various systems, e.g. thinkFolio, Charles
River. Implemented using Agile methodology, generated user stories and applied MoSCoW
ratingsto prioritise requirements

2. Employment
CreditSuisse July2018 – Aug2019
OCIR(OperationalContinuityin Resolution) /EBA Outsourcing - SeniorBusinessAnalyst /PM
 PRA’s OCIR requirements to ensure firms’ operational arrangements facilitate continuity of
critical servicessupportingfunctionscritical tothe economyinresolution
 Impact analysis of OCIR on External 3rd party contracts conducted accurately. Front to back
requirementsassessedandissuesdetailedaccordingly
 Reviewing regulatory reports and data sources for systems to ensuring contracts with External
VendorsandforNon-Financial Assetsare mappedtoserviceswithinSYSC.8matrix
 Ensured Outsourcing contracts are identified within the Contract DMS (Document
ManagementSystem) toaidindeterminingscope forEBA Outsourcing requirements
Extracted data from internal contract management system / SYSC.8 matrix to ascertain
currentand newoutsourcingarrangements
 Review of contracts conducting in the form of Use Cases, 4-week sprints, with outstanding
actionstrackedaccordingly. Change requeststouse casesmanaged accordingly
 Managed projectroadmapswithclearmilestones
 Obtained business requirements and ensured delivery of implementation of
systems/processesensuringsigns-off atall stagesof designanddelivery
 Led the testing and reported issues to ensure fixes are made to the in-house built Tool. The
Excel based tool shows the contract repository and links people data with services provided
across CreditSuisse entities. Strategyforfuture releasesprovidedtoCentral Team.
 Communicated UAT issues effectively, prioritised using MoSCoW rating and delivered on time
inline withthe milestonesset
 Aidedwithensuringin-scopecontractsforremediationin line withBREXITare identified
 Presenteddesignsolutionsatthe designforumtosenior stakeholders
 Managed RAIDlogfor the project,ensuringrisksandissuesare raisedandtrackedaccordingly
 Created multiple presentation decks directly for the PRA, meeting their requirements with 24-
hour turnaroundtimes
 Implemented functional and data related solutions within the Contract Management System,
iValua.Createdadata model for mappingsacrossvarioussystems
 Established Written Agreements Governance (Processes, templates, roles & responsibilities &
central repository)
Old Mutual Global Investors(nowMerian Global Investors) Nov 2017 – May 2018
GDPR / CRM (Salesforce) - BusinessAnalyst /PMO
 Sole BA/PMO on a company-wide implementation of GDPR project working closely with Heads
of Marketing,Sales,ClientService,Legal andCompliance toensure on-time delivery
 Documented and implemented Distribution-wide policies and procedures eliciting
requirements for GDPR and management of personal data. Ensured adherence to the DSAR
process. Heldworkshopstoreview andobtainsignoff fromseniorstakeholders
 Data extracted from systems and reviewed using SQL / Excel for business insight / regulatory
purpose
 Documented requirements to support the business change which included functional and
non-functional changesrequiredtosystemstoensure adherence tothe regulation
 Ensured centralisation of data into Salesforce for a holistic view of a Client records with
informationextractedfromvarious 3rd
party systems,e.g. ThinkFolio
 Created an audit of all processes across all functions within the company, which includes
Investment/Dealingdesks,Product,Finance,HRandDistribution
 Reviewed Fund Fact Sheets to ensure no reporting has inclusion of personal data. Full
understandingof the formatof fact sheets displayingfundrelatedinformation
 Data Retention policy / schedule mapped to processes and systems with personal data impact
withrecommendationsprovidedforchangestothe targetoperatingmodel andsystems
 Generated swim-lane diagrams in Visio to update inter-departmental procedures for
managementof personal data

3.  Reviewed the company’s full Sales and Client Service process to assess for personal data
impact.Keymetricsgeneratedfromdataextractedoutof Salesforce forfurtheranalysis.
 Worked closely with Legal to implement Privacy notices and Cookies policies. Reviewed Data
ProtectionPoliciesoutliningPrivacybydesignanddefaultrulesunderarticle 25of GDPR.
 Managed the project tracker to report on delivery timelines of the 12 steps of ICO. Reviewed
by the Group Data ProtectionOfficerforfinal sign-off
 Generated slides for SteerCo pack for the Distribution workstream, providing executive
summaryand accurate timelinesforprojectdelivery
 Developed the Data Register, for UK, EU and APAC, as per GDPR requirements with guidance
from legal counsel. Implemented process to ensure DPIA forms are filled in and the Data
Registerupdatedwhere personal dataisprocessed
 Elicited requirements using appropriate methods including interviews, document analysis,
requirementsworkshops,businessprocessandworkflowanalysis
 Authored both business and functional requirement documents and technical specificationsin
line withthe OMGI IT methodology
Barclays Wealthand InvestmentManagement July2017 – Oct 2017
Regulatory Reporting Project – BusinessAnalyst
 Scope of the project: Regulatory reporting for Barclays Private Bank & Overseas Services
documented with control gaps identified and communicated to the regulators. Enhance
current TOMto enhance cross-functional processes and data flows between systems. Business
case forrecommendedchangestothe TOMwithcost vs.benefitof the implementation
 Creating an inventory of regulatory reports to identify the reporting requirements for Barclays
PB&OSglobally,highlightinganyprocessgapsand Accountable Executives
 Defined project scope (approved by CCO) and communicated this to the various business
functionheads;Finance,Compliance andOperationacrossPB&OS
 Established effective working relationships with key senior stakeholders within global business
units to provide recommendations for system / process enhancements for a company-wide
change. Led weekly workshops with the working group to ensure consistency and
commitmentfromall stakeholders
 Establishing a process to periodically review regulatory reporting requirement with the aim to
enhance BAUprocessesandimprove flow of databetweenbusinessareas
Schroders InvestmentManagement May 2016 – May 2017
CRMEffectivenessProject – Business Analyst
 Largest Agile project within Schroders’ Distribution to-date, accountable to the Head of
Change ManagementandCRM Leadto implementSalesforce globally
 Ensured business requirements are translated to IT for data migration and aided with UAT
testingof AUMdata flowfromsource (legacy) systemstoSalesforce
 Implemented using Agile methodology, generated user stories and applied MoSCoW ratings to
prioritise requirements
 Used JIRA to track project activity, gathering relevant requirements and ensured changes
implementedaccordingly
 Data categorisation and retention agreed with Business stakeholders for regulatory and
businessreportingpurposes.Operationstructure of datacreated.
 Managed and cleansed Client data, tested flows and holdings data. Analysed trade date for
the Intermediarybusiness, classifyingclientstomeet MiFIDIIregulation.
 Initiated and implemented process improvements for all Data related activities, creating
multiple processdocuments (dataflow diagrams) andtrainingcounterpartsinUSandAPAC.
 Used VBA, created dynamic .csv spreadsheets, ensured mass updates to Client data, adhering
to projectgovernance andlegal guidelinesforhandlingsensitiveclientinformation
 Prepared quality PowerPoint decks to provide high-level progress summary for the COO and
Country Heads of Schroders to be presented at SteerCo meetings. Data Analysis conducted
usingTableauandAlteryx
 UsedAlteryx toblendtogetherdatafromfinancial systems (PACE;CDR)

4.  Tableau used for presenting analytics in SteerCo packs. Dashboards created and SQL
queriesraninthe backgroundto merge togethertablesfromdifferentsources
JDX Consulting- Consultant Jun 2015 – May 2016
Royal Bank ofScotland (Tradeand Transaction Reporting) –PMO
 Aided RBS to remediate technological and process issues within T&TR. With over 1000
compliance breaches,RBShadstrictFCA deadlinestomeetinordertoavoid heavy penalties
 Supported the business to become complaint by ensuring regulatory reporting requirements
are metfront-to-back
 Reviewed excepted trade data extracted from various trading systems (for credit, equities, FX
and rates) against the FCA’s TRUP (rules and guidelines). Completed the MiFID Book of Work
review;reviewedfixesimplementedbyRemediation
 Utilised Visio to document end-to-end business / technology processes for compliance
breachestoascertainroot cause and remediate issue
 LiaisedwithAssurance and Risk/Compliance teamstoclose control andcommunication gaps
 Gaineddetailed knowledgeof Trading, financialproducts,riskandregulatory frameworks
 Reviewed BRD for JIRA implementation, validated functional specifications and ensured IT
implementedchangesaccordingtothe new Issue EscalationForm
 Facilitated senior stakeholder meetings to ensure completeness across all workstreams for all
regulations (EMIR, Dodd-Frank, MiFID, Basel). Influenced decisions, where applicable, on best
actionfor remediationusingaconsultative approach.Managed RAIDlogs
 UtilisedVBA to automate MI generationandimplementedthe new Issue EscalationForm
 Createdthe trainingpackfor newjoinerscoveringMIFID, MIFIDII, ESMA, CFTC regulations
JDX Head Office
 Initiated the JDX Investment Society, providing training to consultants on all Asset Classes and
the Economicsof spreadbetting.Placeddemotrades onCityIndexandmanaged the portfolio
 Published aThoughtLeadershiparticle;“CRMSystems:Know YourClient”
HealthTrust Europe LLP Jan2015 – May 2015
BusinessIntelligence Analyst
 Supported the development and implementation of the organisation’s Information Strategy,
withparticularemphasisondatawarehousing
 Through the provision and interpretation of data, supported clients and colleagues to improve
businessprocesses,productstandardisation andenhancedservice development
 ImplementedREGEXcodesin SQL to accuratelyextractkey informationfromlarge datasets
 Analysed complex trends which involved forecasting data in line with strategic aims and
operational plansto aidintelligentdecision-making
 Worked closely with clients and suppliers to enrich data content to achieve higher volume of
salesthrougha newly introducede-commerce platform
 Ensured KPIs, progress reports and variance analysis summaries were produced for the
Executive Team,Boardandotherstakeholders
Education
JDX Academy - Internal Change ManagementandConsultantExams
- Fixed Income, Capital Markets, financial products, trading,
creditand equity derivatives, andregulatory framework
NottinghamTrent University BSc (Hons) Financial Mathematics –2:1 (~3.9 GPA)
APMG International Prince IIFoundation – Passed
Systemsused SQL, MicrosoftExcel (inc.VBA),MicrosoftOffice,Microsoft
Visio,MicrosoftProject, Tableau,Alteryx, CRM(Salesforce /
MicrosoftDynamics),Stoneshot, SharePoint,JIRA,DTCC,
TRAX,thinkFolio,CharlesRiver
Languages Gujarati (fluent) andHindi (fluent)