Lavan Ravipati has over 2 years of experience as a Software Engineer and Test Engineer working with Salesforce platforms. He is currently seeking a senior managerial role. He has strong knowledge of Salesforce standard and custom objects as well as administration, customization, workflows and dashboards. As a Test Engineer, he has experience developing test plans, executing test cases, and documenting results to assist with debugging. He is proficient in Apex Data Loader and has experience validating integrations using web services.

1. LAVANKUMAR RAVIPATI
Address: Flat 201,Dollarhills,venkatadhri towers,Pragathinagar,Kphb.
Email : lavanjbs@gmail.com
Contact No.: +91 8142779797
SALESFOCE.COM – PROJECT DELIVERY ~ TEST ENGINEER
Snapshot: 2+ years of experience across on the salesforce , Testing domain. Currently functioning as
Software Engineer with Prolifics (Service based company)seeking challenging senior managerial
assignments with a reputed organization.
 Strong knowledge/exposure of all Salesforce.com Standard Objects.
 Good knowledge on Organization Administration, Customization, Workflow, Data Utilities, Dash
Boards, Salesforce Marketing, Sales and Support modules. Thorough understanding and good
experience on APEX Data Loader.
 Have experience in validating the integration using web services.
 Experience working with SFDC CRM, Call Center apps , Expertise in Analysis of Requirement
documents, Design documents & Business Rules of Sales apps
 Endowed with a passion for winning as evinced through demonstrated excellence in academic &
extracurricular area.
 An effective communicator with good interpersonal, coordination to communicate effectively with
business users, stake holders, programmers, and technical staff.
PROFESSIONAL EXPERIENCE
(Currently worked in prolifics as
Software Engineer from May 2013 to till date
Achievements:
 Awarded as an Best employee in the year 2014 from the salesforce Team from Prolifics
Client: VMWARE – Duration: May 2013 - Till date
Responsibilities:
 Develop, modify, and execute software test plans and test cases by working closely with the
business partner/business owners based on available business and system documentation and
specifications.
 Maintain documentation of test results to assist in debugging and modification of software.
 Involved in Customer creation, Case Creation, case Assignment, Case Management and Case
closure validations.
 Created new user accounts and managed the profiles.

2.  Validated Assignment Rules, workflow and approval process for customized Messages & Alerts
on the Home page.
 Familiar with Reports & Dashboards.
 Validated the Integrated systems with Salesforce.com.
 Validated the standard and custom objects.
 Imported and exported test cases into salesforce.com using Apex data loader.
 Interact with software development team and provide SFDC expertise to analyze requirements
and design solutions within the SFDC environment
 Reviewed test cases and test coverage which are designed by the team
 Involved in Verifying the Customer Portal.
 Giving trainings for existing and new resources on different Sales functionalities and Involved in
cross functional activities
Project Name: Open Cti – Client: VMWARE – Duration: July 2013 – Feb-2014
It is usually a support 24*7 which is actually given to the customers just like basic support, mission
critical support and business critical support.
As a part of Phase I, I worked on the GSS (telecom) and tested the Routing rules in different support
centers and the Quality of the call. I also worked on the SFDC-Portal integration as a part of this project.
Responsibilities:
 Involved in analysing the requirments of the project
 Implemented SDLC Lifecycle and prepared the test conditions using the Testing techniques for
various requirments in different streams.
 Bug fixes and new enhancements were part of the deliverables.
 Participated in the Daily QRB calls.
 Published the status reports to the stakeholders on the daily basis.
Project Name: VMware Support and Maintainence – Client: VMWARE – Duration: Mar
2014 – Oct 2014
Responsibilities:
 Played as a Team lead to supervise the actions performed in the project by the relavent team
members.
 Involved in analysing the requirments of the Change Request , Prepare the test cases using the
Testing Techniques
 Scope: Business requirement was to validate the Change Request which includes the Adhoc Testing ,
Maintenance Testing , L2 Request for both Sales and service Cloud . along with the integrations
added such as : Informatica , Eforms Eloqua Partner Portals for Sales and services .
Project Name: Portal Intigration – Client: VMWARE – Duration: Nov 2015 – Till Date
Description:

3. GSS is like to modify the VMStar/Salesforce.com Service Request (SR) layout and fields visible
when viewing an SR to improve the way Technical Support Engineers (TSE) use and interact
with the CRM tool. GSS will also be changing the pages displayed when using some links and
buttons that have automation associated with them. This change will use the Salesforce.com
application/plug-in Agent Console to create tabs of related information and promote the
expected workflow that supports the GSS Best Practices methodology which will help improve
customer’s satisfaction and TSE efficiency when using VMStar/Saleforce.com.
Responsibilities:
 Involved in product discussion ,suggestions and understanding the application
 Involved with Development team and BA’s to ensure that the Test Requirements are
correct and complete
 Writing scenarios and Test cases
 Setting up of the QA environment
 Executing Test cases.
 Bug tracking and result analysis.
 Analysis Report preparation
 Participated in the Daily QRB calls
Professional Development
 Cerified on ISTQB  Foundation Level
IT FORTE
 Software Skills : MS Word, MS Excel, MS PowerPoint,
 Application Programming : Cloud Computing on Sales-force CRM.
 Sales force CRM : Workflows, Approvals, Manage Apps , Developer console.
 Sales force Tools : Data Loader. Bugzilla, Eforms,
PERSONAL DETAILS
 Name : Lavan kumar Ravipati
 Father’s Name : Mr. Srinivas rao R
 Date of Birth : 02 Jul, 1986
 Sex : Male
 Marital Status : Married
 Nationality : Indian
 Languages Known : English, Telugu

 Declaration
 I hereby declare that the information above given is true to the best of my knowledge and belief.

4. . Name: Lavan R