Francisco Guzman has over 6 years of experience running two separate retail stores and hitting profitable targets. He has 12+ years of experience in retail customer service and currently works as a Retail Sales Associate at Home Depot, providing excellent customer service. Previously, he worked as an Insurance Agent for New York Life Insurance, helping families with financial planning, investment management, and insurance. He holds a Bachelor's degree in Psychology from California State University, Dominguez Hills.
Communication, after sales support, customer care, report building, track of the operational activities and providing end to end solution. Corporate communication, credit control and providing need based solutions were also an important role of job. Arranging for a an event and providing a platform where corporates especially our clients could together, share their views so that we could make our services better; event used to be highly interactive and energising over great refreshments etc. Business development and generating new business was also a part of my job. All the above form an integral part of a service industry in order to flourish and become the leading brand on pan india basis.
Communication, after sales support, customer care, report building, track of the operational activities and providing end to end solution. Corporate communication, credit control and providing need based solutions were also an important role of job. Arranging for a an event and providing a platform where corporates especially our clients could together, share their views so that we could make our services better; event used to be highly interactive and energising over great refreshments etc. Business development and generating new business was also a part of my job. All the above form an integral part of a service industry in order to flourish and become the leading brand on pan india basis.
1. FRANCISCO GUZMAN
18209 Towne Ave, Carson, CA 90746
Cell: (562) 346-4502 Email: cizco962@gmail.com
OBJECTIVE
To achieve a career to apply motivational and teaching skills gained through previous
experience while continuing professional growth and education.
QUALIFICATIONS
● Over 6 years running two separate retail stores, hitting profitable targets set by the
company.
● Extensive experience As a New York Life Insurance Agent I have helped families
protect their most valuable assets: their income and time. I work with people one
on one to educate and plan for the financial future. I take into consideration their
budgets, needs, and goals to help address every aspect giving them peace of mind
that they are protected financially.
● Over 12 years experience delivering excellent customer service in different retail
environments.
EDUCATION
● Bachelor of Arts in Psychology, California State University, Dominguez Hills
Carson, California, May 2016
● Some College Coursework Completed, Psychology, El Camino College,
Torrance, California
WORK EXPERIENCE
● Retail Sales Associate
December 2014 - present
Home Depot | Gardena, California
● Providing excellent customer service and thinking of customers first
● Ask qualifying questions about the current project they are working on
● Recommending other products or services that may be beneficial to the
them.
● Sales Associate (Seasonal)
November 2014 - present
Macy's, Inc | Redondo Beach, California
● Up-selling
● Customer Service
● Merchandising
● Assist Vendors and/or Senior Associates
● Insurance Agent
October 2013 - July 2014
New York Life Insurance Company | Long Beach, California
2. ● Assist in 401k Rollovers, Distribution, Planning of Investment
● Estate Planning
● Asset Wealth Management
● Portfolio Management
● Retirement Planning
● College Funding Planning
● Insurance sales
● Sales Manager
December 2001 - August 2013
RadioShack | Lawndale, California
● Running a profitable and well maintained store
● Managing assets
● Training employees on customer service and store maintenance
● Holding employees accountable for performance using consistent reviews.
SKILLS/LANGUAGES
● Microsoft Excel - Proficient
● Word Processing - Expert
● Sales - Expert
● Training - Proficient
● Customer Care - Expert
● Retail management - Expert
● Time Management - Expert
● Financial Planning - Proficient
● Insurance sales - Proficient
● English & Spanish (fluent written and verbal)