Brian McEvoy is a resourceful leader with experience in coaching, operations management, and people management. He has held roles managing customer service operations and quality assurance at Verizon, and has extensive experience coaching boys' varsity basketball at multiple high schools. Currently he works as a gym attendant at a private country club, utilizing his skills in customer service, training, and ensuring safety.

1. BRIAN MCEVOY MANAGEMENT PROFESSIONAL
Coach/Mentor ~ Operations ~ People Management/HR ~ Results-oriented
Resourceful and people-oriented leader with diverse career experiences and highly transferrable problem-solving and
communication skills. Credited with ability to successfully motivate others, and effectively coach and drive toward the end
goal. A collaborative communicator that is continually focused on building relationships and promoting development that
spans partnerships across businesses, within sports teams and between departments. Areas of Expertise include:
Strategic Planning & Forecasting Customer Care Revenue & Profit Growth
Coaching & Sports Management Relationship Building Project Management
CPR/First Aid; Concussion Training Staff Training & Leadership Problem Resolution
EXPERIENCE & NOTABLE CONTRIBUTIONS
GYM ATTENDANT
NORTH SHORE TOWERS • Floral Park, NY • 2014 - Present
• Reliable and trained attendant for a private country club. Responsibilities include assisting with exercise machine usage,
welcoming guests, maintaining attendance records, and ensuring that members have a safe and enjoyable fitness experience.
COACH, BOY’S VARSITY BASKETBALL • New York • 1992 - 2015
ISLAND TREES HIGH SCHOOL (2014-2015)
MAC ARTHUR HIGH SCHOOL (2010-2012)
LEVITTOWN DIVISION HIGH SCHOOL (2006-2007)
VALLEY STREAM NORTH HIGH SCHOOL (1992-1997)
• High energy and enthusiastic coach, accountable for the development of boys’ basketball program.
• Depth of knowledge and expertise in building training programs and teaching skills that align to the skill level of the players.
• Actively exemplify the highest standards of leadership, sportsmanship, teamwork, respect, safety and value of hard work.
• Coordinate weight training programs, schedule for all team practices, travel to away games, and logistics for home games.
COLOR ANALYST
MOLLOY COLLEGE & ADELPHI UNIVERSITY ATHLETICS • New York • 2014-2015
• Voice of Collegiate Men’s and Women’s Basketball broadcast, present at all live weekly radio and online broadcasts.
• Highly proficient in improvisation and able to engage active viewers/listeners when providing color commentary for events.
VERIZON COMMUNICATIONS • Garden City, NY • 2002-2013
MANAGER, FIOS FORCE (2011-2013)
•Monitored performance of 120 employees to ensure ability to meet internal and external metrics and service levels.
•Built scenario-based models to show how differentiated metrics would be impacted under various conditions. Presented business
case to leadership and successfully influenced changes in business operations and scorecard improvements.
•Identified call routing issues and established protocols to achieve service level agreements and efficient call volume management.
•Enhanced learning and created training solutions to ensure employees proficiency with the latest products and services. Certified
sales team performance and ability to exceed company objectives.
MANAGER, DISPATCH OPERATIONS (2007-2011)
•Supervised 30 Administrative Assistants and managed the distribution of the maintenance and installation workload. Ensured
compliance with standards set by the NYS Public Service Commission.
•Analyzed, coached and led development initiatives for service technicians to maximize productivity and work performance.
•Managed union contract and grievance process, partnered with executive level management to provide reports and proper
implementation of customer service protocols.
MANAGER, QUALITY ASSURANCE (2002-2007)
•Analyzed work load and transaction reports to extract trends. Leveraged insights to create training tools and resources.
•Single point of contact held responsible for follow up on complaints escalated to the NYS Public Service Commission.
EDUCATION
Executive Leadership Program NOTRE DAME UNIVERSITY, South Bend, IN
BBA, Social Sciences ADELPHI UNIVERSITY | Garden City, NY
COMMUNITY INVOLVEMENT
522 Georgia Street, South Hempstead, NY 11550  516.580.3145  mcevoyb65@gmail.com

2. Member, South Hempstead Police Activity League
President, South Hempstead Civic Association
Team Member, Compact for Learning Team, Rockville Centre School District
522 Georgia Street, South Hempstead, NY 11550  516.580.3145  mcevoyb65@gmail.com